iRobot Corporation

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I received the amount disputed. I wish to thank the Revdex.com for their assistance.
Regards,
[redacted]

Dear iRobot Customer, We provide the requirement of 2.4 GHz network in multiple places. We have an FAQ that outlines the requirements as well as on both on the [redacted] Store and Google Play...

Store. [redacted] Due to to the many places we specify this fact we would not offer any refund. Kind Regards,iRobot Corporation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The business has responded as it indicated.  I do now have a functioning robot.  Our process, however, is not complete so I would like to keep the complaint open.  I don’t have shipping labels as promised and I don’t know which of the many pieces of malfunctioning hardware irobot wants back.  We need to work all of these details out.  So until this is completely done, I would like to keep this open. Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear iRobot Customer, We have received your complaint. This has been escalated to our corporate offices for review. We will be in touch after reviewing the interactions provided.  Kind Regards,iRobot Corporation

Revdex.com:
I have reviewed the response submitted by the business and have determined that...

the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Someone from iRobot left a message for me. But when I returned his call, I got his voicemail.  So far, I have not talked to this employee in person, nor did he indicate what iRobot's response to my complaint is.  So, at this point in time, this matter has not been settled, as nothing has been done. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference...

to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have investigated this at the corporate level and the customer has resolved their concerns already. We have agreed to replace the product.  Kind Regards,iRobot Customer Care

This concern was brought to the attention of our corporate offices. In our manual for this product on page 9 describes this limitation. We also outline it clearly on our website. [redacted]
The customer has sent in the...

information below. Enhanced Cleaning Head For Roomba® [redacted]
[redacted]
Upon receipt the matter will be closed.These parts will be sent to the customer at no cost.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have spoken to the customer at the corporate level and we have resolved the concern. Kind Regards,iRobot Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear iRobot Customer, One of our escalation specialists from our corporate offices reached out to the customer and we have agreed to a resolution with the customer.  Kind Regards,[redacted]iRobot Corporation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have reached out to the customer directly from the corporate level and agreed on a resolution.  This has been resolved directly with the customer. Kind Regards,iRobot Customer Care

To Whom It May Concern, We have processed the refund for the purchase and Mr. [redacted] should see that in his credit card records any day.Thank you,
[redacted]

To Whom It May Concern,We have some concerns regarding this situation.  The robot Mr. ** indicated the serial number for his Scooba 450 is [redacted], the customer when provided a photo of the serial number what was shown was [redacted], which is registered to a...

different account.We have offered to have a shipping label sent for the customer to return the robot to our corporate facility to have our people examine the Scooba, but the customer has refused stating it would be inconvenient for him to obtain a box or to get it to [redacted].Given the situation, unless we recieve the robot back to our Corporate Office using a shipping label we would provide, we will be unable to move forward on this matter.Thank you,
[redacted]iRobot Customer Support?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]
I will sign a waiver only stating that the refund is due to lost box. My lost box has nothing to do with the damaged floors. Why do you keep insisting on me signing away my damage claim over a lost box? It makes no sense and tells me that I am in the right here. Rewrite the form to state a refund is being issues as it is STILL your product and [redacted] is a authorized dealer so it is still made with the same "quality" Assurance as all the other models and comes from the same factory. This is your product regardless of where it was sold at.  Roomba lost my box and I want a refund due to that fact that you lost it. Simple and pretty clear. We keep running into the same circle here!!!

We have spoken to Bett and will be issuing a refund once the robot has been received by us.