Iron City Foods

Sorry for the late replyAfter this was submitted by the tenant I spoke to her and explained that we did send out her disposition and refund on time on August to the address we had on fileShe told me that her address had changed so I put a stop payment on the check and mailed her out a new check with a copy of the disposition on September Please let me know if you have any further questionsThanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't want a refund for the cleaningI did leave him a voicemail and emailed himI was charged for smoke alarms which I had all of themI was charged for electrical light switch covers and there are more items than just the cleaning that he is wanting to pay forI sent him a video of the unit at move out yesterday and I have not received any response yetIf he is willing to refund all the bogus charges and I am willing to pay for the charges then I am okI think that point keeps getting missed that I was charged for bogus items Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information provided by Mr*** is and a lie. I have not changed addresses since I moved and no check was sent to me until Mr*** finally called me back, late , and apologized for being out of compliance and asked if he can fed ex my check to my place of work as he felt badly for being out of compliance in accordance to the law regarding to my my deposit.
Regards,
*** ***
Happy Friday ***,I hope you are having a great day! I received your document stating the deductions that you are planning to take out of my depotsI called you this morning and left you a voice mail message.I obviously have some concerns regarding these deductions. There are my comments as follows.Generally, minor marks or nicks in walls are the landlord's responsibility as wear and tear (for example, worn paint caused by a sofa against the wall)Therefore, the tenant should not be charged for such marks or nicks. I know the house was painted prior to me moving in as the windows were stuck for almost an entire year with fresh paint that was slapped over the windows. I also discussed the color of the paint with you prior to me moving in. I also met with the crew you hired to paint the home atWitherbyStreetThere is no reason to have to repaint the home, when according to the law the interior portion of the home does not need to painted after one year. painting last two or three years.Regarding the landscaping charge, that also is considered an upgrade and not my financial responsibility . I kept the yard up and left it better than when I moved in. I paid mutable gardeners through out the year to maintain a drought approved front and back yard. This can not be taken out of my deposit.I paid a professional house cleaner who specializes in move out cleaning, and left the home better than when I received the home.Considering that while I Lived without a working stove/oven for over several months, was bitten by a rat and had to receive emergency services, and had to sleep in my car a few nights due to the electricity not working properly and the fuse boxes blowing up, I would my entire deposit given to me at the days time limit as per the law. Sincerely,*** ***

***,I apologize that you have not been satisfied with the move out processI have reviewed the file and the inspection for your unit and in my opinion the charges are reasonable and appropriate based upon the condition of the unitThe total deductions were for $for carpet cleaning,
prorated painting, cleaning and minor maintenanceThe prorated charge for painting did NOT include a charge for painting of the accent walls even though it was listed as a separate item on the painting billIf you have a copy of the cleaning invoice please forward it to us and we will be happy to issue you a refund for the cleaningIf you would like to discuss the charges further please email me at ***@sdpropertymanager.com or call me at *** *** Sincerely, *** ***President SOS Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr***, you should be ashamed of yourselfWhen you called me to apologize for the late deposit return, you asked me for my work address to fed ex the check due to me Lucky I had you on speaker phone and have several people at my work who heard our conversationThe address you finally sent my check to is my work address, and I am still located at *** *** *** *** *** ** *** *** **, as you knowI would like to resolve this issue as well, but your making it impossible to resolve, I resent being lied tooAS far as the deductions please see attachedI would like to propose a settlement According to the law I could be entitled to up to three months of my original depositI'm willing to accept two months worth of my deposit of equaling $5,000.
Regards,
*** ***

*** and the Revdex.com,I would like to clarify the chargesYou were not charged for landscaping or cleaningYou were only charged for touch up paint of $and maintenance work of $to repair the blinds and remove trash that was left on the property for a total of $out of a $depositBoth of the charges are fair and reasonableIn addition I would like to clarify for the record that we did have an address on file for you of *** *** *** *** *** *** *** ** ***When I spoke to you on the phone you told me that was not your current address and we should re-mail the disposition and check to your new address of *** *** *** *** *** *** *** ** *** In the interest of settling this and moving forward we will agree to refund you the $325 that was deducted from your depositPlease confirm what address you would like it mailed to. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't want a refund for the cleaning. I did leave him a voicemail and emailed him. I was charged for smoke alarms which I had all of them. I was charged for electrical light switch covers and there are more items than just the cleaning that he is wanting to pay for. I sent him a video of the unit at move out yesterday and I have not received any response yet. If he is willing to refund all the bogus charges and I am willing to pay for the normal charges then I am ok. I think that point keeps getting missed that I was charged for bogus items
Regards,
[redacted]

[redacted],I have reviewed your file again and we will refund the maintenance charges of $123.07 in an effort to resolve this dispute. That will still leave the charges of carpet cleaning ($70.00); painting prorate ($140.00); and Cleaning ($110.00). We will send out a check for $123.07 to the address we have on file in Ramona as soon as we hear back from you. Thanks,[redacted]

Upon research into the case filed by Mr. & Mrs. [redacted], we have concluded that they had set up their online bill pay account with SOS Property Management to draft monthly rent automatically. It drafted automatically on 8/31 for the full month rent of September. They vacated the rental unit on...

9/9/15. We refunded their full rental overpayment of 21 days rent. All tenants have the ability to adjust payment amounts or Cancel rental auto payment online through a user friendly tenant payment portal on our website. We mailed them their estimated security deposit refund to their old address on file. No confidential information is included in our disposition letters other than their name and our name. Repairs to the unit required extensive work to eradicate cat and dog urine odor embedded in the carpet. We tried to avoid having to charge them the full value of the carpet by cleaning it multiple times, but unfortunately, the extent of damage necessitated the full replacement of the carpet. Upon completion of the work, we mailed them a final disposition of security deposit, and refund of rent overpayment for the month of September. The refund check in the amount of $2096.60 was mailed out in early November, but the [redacted]s have not yet cashed it. In an effort to bring this issue to a close, we have cancelled the check and are issuing a new one. We have contacted them in to see if they prefer to pick up the check in person, or if we should hand deliver it to them.We strive to provide the very best customer care in San Diego County, and are ready to acknowledge any errors we may have made. Thank you for your continued support and patronage.Sincerely,[redacted]President, SOS Property Management.

Sorry for the late reply. After this was submitted by the tenant I spoke to her and explained that we did send out her disposition and refund on time on August 19 to the address we had on file. She told me that her address had changed so I put a stop payment on the  check and mailed her out a...

new check with a copy of the disposition on September 7.  Please let me know if you have any further questions. Thanks, [redacted]