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Iron City Self Storage, Inc.

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Iron City Self Storage, Inc. Reviews (1)

Review: A moving company who partners with Iron City Storage moved my household goods into a storage unit earlier this month. The furniture has been put in a 10X20 successfully for four other moves, but the movers had overflow and put some items in a 5X5 because they didn't have enough moving blankets. This was arranged between my movers and[redacted], the manager, with whom they have a relationship. After talking to my movers, they agreed they would go back and borrow blankets to put my items all in the one 10X20. This did not happen. [redacted] called me and was abusive in the way he spoke to me and threatened me. He told me, as if he worked for Steel City Movers, that I had been too hard to reach by phone (not true) and that I would be charged for the 5X5. I explained that the movers promised to consolidate the items. He was abusive and horrible in the way he spoke to me and told me that as far as he was concerned because I didn't have a contract on the 5X5 unit that my stuff never existed, that it was basically on a loading dock or could even be considered to be outside. Side threats that he would damage or get rid of my property. I asked how he could charge me for a 5X5 if the items never existed. He has left threatening and mean messages on my voicemail. When asked to speak to the owner of the business he told me to suck his [redacted] and that he would not tell me who the owner is.Desired Settlement: I would like to speak and deal with the owner of this business and for all harassment and threats to stop. I want my goods secured and confirmation that no damage has been done to them. Further, I will be moving my items elsewhere and plan to pursue a claim for damages and extra costs that I will incur due to the harassing and threatening nature of this business. I do not feel my property is safe, nor do I trust the business to honor basic business principles or the contract.

Business

Response:

Iron City Self Storage prides itself on customer service. We diligently work to make sure every customer is satisfied with their storage experience. We have not had a customer complaint against our company in the whole 10 years we have been in business. The particular salesperson who dealt with the customer has worked for the company for 8 years without incident. With regards to the complaint, the customer seemed to misunderstand that we are a completely separate company from the movers she hired, perhaps because we have similar names. On our end, we let the movers move some overflow items that would not fit into the original unit into an additional unit. It is a policy of the company that every room that is occupied requires a contract to protect the rights of both the tenant and the company. Since the customer was not actually on site, it required us to reach out to the tenant in order to get the contract signed. Not until many days later were we able to contact the tenant. The tenant was extremely upset that the items did not fit into one room and that her movers needed addition monies to repack the items. The salesperson tried to explain that we are an entirely different company from her movers and that her items in the additional room needed a contract to protect her rights. The owners of Iron City Self Storage spoke directly to the customer shortly after her move-in and with the knowledge of the stresses of an out of state move and the stresses of her particular situation agreed to give the additional room to her for free as long as she will be storing her items with us. She seemed satisfied with this and is still storing her belongings with us.

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Description: STORAGE UNITS-HOUSEHOLD & COMMERCIAL

Address: 3700 Bigelow Blvd, Pittsburgh, Pennsylvania, United States, 15213

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