Iron Clad Roofing and Renovations LLC

In reference to above complaint id number, associated to Mr. [redacted] residence.   Let me begin by saying we at Iron Clad Roofing apologize for the inconvenience, and damages caused by the leak on flat roof.    Iron Clad Roofing, humbly regrets to admit that there was an issue with the...

flat roof system installation. The flat roof system has been repaired. And interior damages caused by leaks are currently being repaired. The individual Sales Reps., are responsible for maintaining and overlooking the production of the job. I advised Mrs. [redacted] that someone would be there, as the Sales Reps., would be.  They’re responsible to make sure of any issues that may arise during the time of any work being done. Iron Clad has sent out 2 different workers to complete interior work, and are doing all we can to restore their home to pre-storm condition.  Iron Clad Roofing will continue to work hard on the [redacted] Residence, to the homeowner’s satisfaction.

Complaint: [redacted]
I am rejecting this response because: They did not allow payment options for  the boards not covered by insurance and I felt forced to settle for a lesser roof. They never complied to original contract. I paid more than half up front and we had no delivery of materials. We were told verbally to pay everything upfront for our metal roof which contradicted the original agreement. We then felt frustrated and pushed to settle for a different roof for the 7000 we already paid in advance. Then I still have water leaking after they "fixed" the roof. And they have yet to come out and inspect that issue (2nd complaint with the Revdex.com).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will state that if it had not been for [redacted], the sales person, personally engaging and driving the corrections made, this would have not come to an amicable solution.
Regards,
[redacted]