Iron Forged Fitness Inc.

After canceling my gym membership to Iron Forged Fitness, I was charged two additional months past the 30 day notice required by my contract. When unable to resolve this issue through the gym, I cancelled my card associated with their billing system. Two months after cancelling the credit card, I received a call from a collection agency informing me that Iron Forged Fitness had sent my account into collections and would pursue legal actions if the balance was not paid. I called Iron Forged Fitness and the only answer I was given that I was under a contract and they have no proof that I cancelled my membership. I am now looking at paying over $300 in membership fees, after I cancelled my account or have this put on my credit and go through court costs to eventually have this resolved. As a new gym (opened November 2013), the gym has flaws with their contract and systems.Product_Or_Service: Gym MembershipDesired SettlementI would like the gym to cancel the collection process against me and cancel my account. Business Response Contact Name and Title: [redacted] - OwnerContact Phone: XXX-XXX-XXXXContact Email: **@ironforgedfitness.com In response to a recent complaint Case # XXXXXXXX, Iron Forged Fitness has detailed systems in place to protect our customers and avoid such a situation as this. We document and have proof for every conversation, email, letter, and calls with all our customers. This has been created so all staff in our facility is on the same page at all times and knows what is going on with customer relations and accounts just by pulling up their account. This customer was under contract and did not adhere to the guidelines for cancelling her account.The circumstances of this complaint are not completely accurate. This customer was under contract and the To start off, this customer was placed in collections only after numerous emails, phones calls, and a letter letting her know her account was past due. After no response from customer, she was sent to our collections agency. It was not until collections took over the account that she called and told us that she already cancelled by fax... which is funny since we do not have a fax machine (even though that circumstance would not have qualified her to cancel either). Then she threated to take us to all social media and the Revdex.com if we did not accommodate her. If she truly cancelled why did she not call us and follow up with the fact that we drafted her account and were trying diligently to get ahold of her instead of waiting till collections got involved to call and follow up. This does not make since to us. First, there is no record of this cancellation anywhere. Per the contract she signed, to cancel her membership, she needed to provide PCS military orders, proof of moving out of the area, a doctor\'s note explaining her incapacity to workout, or pay a $50 cancellation fee. None of these things happened with this customer. Our cancellation policy also states there is a 30-day cancellation notice required and that the said individual would need to physically sign our cancellation book or send a certified letter stating so. This customer did not do this either. We have no record or documentation of any such things as required by the contract. The contract this customer signed reads as such:"2. CANCELLATION NOTICE: Cancellation pursuant to definitions listed below for physically disability or relocation of buyer requires a 30-day written notice of cancellation, a "zero balance," and a $50 Cancellation fee. NO EXCEPTIONS. Club Cancellation Policy: After initial contract is fulfilled, renewal terms may be cancelled at any time provided a 30-day written, signed notice is delivered and received to the club\'s address via certified mail or cancellation book in house is singed at least 30 days in advance of your next billing cycle."Iron Forged Fitness has these policies in force to avoid this very type of situation in which a customer does not pay their bills, then once taken to collections, in turn decides to blame the business for not cancelling their membership. We do not have "flaws with their contract and systems" as this customer says because we did not fall subject to her threats. There has been no physical or monetary proof of cancellation given to us by the customer as required by contract. We did not fall short of our commitment to customer service rather she in fact has not followed what she signed for what was created to be a pretty seamless process. She is at fault, not our systems or staff. In closing, if this customer would like to be taken out of collections she would need to adhere to our cancellations policy, pay up her past due account and pay the fee to take her out of collections. Iron Forged Fitness Management