Iron Horse Demolition

Company states: We will be sending a refund check to the consumer and they can expect it within 7-business days

Correct, we do use an answering service since we experience a high call volume and we need to make sure callers are screened prior to getting a sales agent on the phone.we are sorry that a call was not returned when initially called in for a quoteThere is no excuse for that but we appreciate you
giving our company the chance to still bid your property for landscape care.The sales agent assigned to you was ***, not *** was on time or early to the appointment t that the two of you scheduled the previous day*** arrived early to the home and waited in his vehicle until the agreed upon appointment time.we have since spoken with you and gave agreed this was an error on our partWe will refund in full the amounts withdrawn from your bank account and send email proof of thisWe apologize for this occurring and will make it right be refunding money

We apologize for the lack of service that was performed on your propertyIt has come to our attention that the services were billed but the property was not maintained due to emplyee error on how to access the courtyard of the propertyWith that being said, we wish to do right as this was our issueAt this time, we will NO longer bill the card and shall return any and all funds charged to this cardThis is not how we do business and again sincerely apologize for the lack of service and the billing that continued each month.We hope this will resolve the issue

We acknowledge that our worker did cut the fruit trees incorrectly when being sent out to do the initial clean upAfter speaking with our own arborist and other landscape professionals, we have made this offer as compensation for the incorrect cutting of the trees.we will send out a different
worker to finish work not completed per customer (cutting branches off front tree and addressing the sprinkler system) at no charge to the customerAt this point, we have not charged the customer for any work doneThe agreement would then be satisfied on our end for doing the job we were hired for originallyAgain, this would be done at no charge to the customer.Second, we would not provide any monetary compensationIn reviewing with our experts, we realize that the trees will take some time to grow back but they will grow backIn addition, the fruit on those trees were not being sold for profit so we will pay out money because the loss is only emotional, it did not effect the client's financial well-being.We hope client will accept our offer to make this right and then close out this business between us

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We apologize for the lack of service that was performed on your propertyIt has come to our attention that the services were billed but the property was not maintained due to emplyee error on how to access the courtyard of the propertyWith that being said, we wish to do right as this was our
issueAt this time, we will NO longer bill the card and shall return any and all funds charged to this cardThis is not how we do business and again sincerely apologize for the lack of service and the billing that continued each month.We hope this will resolve the issue

[redacted],We are in receipt of your cancellation. We will not be charging you for anything else and understand that service was not provided in the month of August. However, the reason service was not provided is in question based on the complaint. Your landscaper was paid and has been paid since...

working with our company. He chose on the two Fridays this month to skip your property along with a handful of others. This of course was caught via our GPS tracking system. You can imagine that we do not compensate an employee if he does not want to do the work that is requested. This employee purposely missed several stops on each day because he just did not feel like working but did ask to be paid as if he did the work on the property. You can see the discrepancy and why that would be such an issue.We will close out your account per your request. We wanted to make sure you had both sides of the story on this matter. It understood that you have sympathy for the former employee of the company but please know that he is a former employee due to his choices and attitude on the job, not because of lack of pay.

I am rejecting this response because:         1.  I no longer trust this company to do work as requested with causing additional damage to my property.   Additionally, an appropriate person / manager from I Love My Gardener has not even bothered to come out to inspect the damage.   See pictures attached.       2.  Their claim that the improper pruning to my trees does not effect me financially is incorrect.   Instead of being able to harvest the fruit from my own trees, I will now have to purchase this fruit at a local market.  Thus, there is a direct financial impact.  The manner in which the trees were cut has left them in shock and leaves are wilting.  They may not even survive.  My orange tree had over 80% of the branches removed.  It takes at least 8 years for a Washington Navel orange tree to reach maturity for full fruit production.   My orange tree was 15 years old and was producing about 400 oranges per year.  It will take about 6 to 8 years for this tree to recover to full production again, if it survives.  I base this on the fact that I had a large branch break off about 8 years ago and this tree had just gotten back to producing again to the same level before that branch had come off.  The mandarin orange and grapefruit tree should recover in less time, but will still take several years to fully recover.  Again, if they survive.     3.  The contract was breached and became null and void when the work was not completed upon initial visit and due to the damaged caused by their employee.   Initial attempts to get this rectified without having to file a complaint were to no avail.  They refused to take my call or answer emails and texts sent to them.       4.   If no compensation is rendered for having to now purchase my fruit for the next 8 years, I will have to file a claim with the courts.