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Ironton Telephone Company

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Ironton Telephone Company Reviews (1)

4242 Mauch Chunk Road
Coplay, PA 18037-9608
Sales & Service ###-###-####
FAX ###-###-####
 
 
 
4/13/16
 
RE:  ID [redacted]
 
March 23, 2016
·       
Contact was made via telephone, to...

the customer
concerning an order to disconnect internet service on April 7, 2016.  This order indicated that the telephone
number was being ported to [redacted], a new cable company in his area. 
 
·       
Ironton received internal notification to
disconnect internet service.  We reached
out to the customer to verify he wanted to disconnect internet service, as there
are times customers wish to port out their phone number(s) but not disconnect their
internet service. 
 
·       
The customer mentioned that he did not want
internet service disconnected. 
 
·       
The customer stated that [redacted] was in the
neighborhood; however, he didn’t make any changes. 
 
·       
We stated that Ironton would not disconnect his
internet service; however, he was advised that he may want to contact [redacted].  The customer stated that he would do so.  
 
·       
We did not mention anything to him about
receiving a telephone number port out request from [redacted].
 
April 4, 2016
·       
A second attempt was made to verify what the
customer would like to do with the internet service since Ironton has not
received a port out cancellation from [redacted].
 
·       
A message was left for the customer to contact
our office concerning the internet service. 
 
·       
The internet service remained in pending disconnect
status due to the original request and not receiving a call-back from the
customer.
 
April 7, 2016
·       
[redacted] sent Ironton Telephone a Port Out Date
changed from 4/7/16 to 5/9/16.
 
April 11, 2016
·       
[redacted] sent Ironton Telephone a Port Out Date
changed from 5/9/16 to 4/18/16
 
 
Desired
Outcome/Settlement:  Ironton is not
preventing the customer from migrating to [redacted]. 
 
Desired
Settlement:  Ironton will not contact
the customer any further.

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Address: 4242 Mauch Chunk Rd, Coplay, Pennsylvania, United States, 18037-2107

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