I paid my water bill on timeIt was due on July 10, and after the due date you have a disconnect notice to pay the bill by July 21, or they will disconnect your waterI paid my bill the day before the disconnect notice at 10:p.mthe night before and they still came out and cut off my waterThe customer service person said it has to be paid by the close of the day at 4:p.m., but it does not state that on the billThey expect you to pay a $re-connection fee for their mistakeThen expect you to wait so many hours for them to turn it back onThis company is ripping people offThen to top that they moved the company to Conroe, TX, so how are citizens suppose to pay their bill if they have to use public transportation? I really wish the city of Houston would take over all of the water company's and put them out of businessThose of us who try to pay our bills on time are penalized by them to make more moneyTheir rating is a 0, because they have the worst customer service in the world
I paid my water bill on timeIt was due on July 10, and after the due date you have a disconnect notice to pay the bill by July 21, or they will disconnect your waterI paid my bill the day before the disconnect notice at 10:p.mthe night before and they still came out and cut off my waterThe customer service person said it has to be paid by the close of the day at 4:p.m., but it does not state that on the billThey expect you to pay a $re-connection fee for their mistakeThen expect you to wait so many hours for them to turn it back onThis company is ripping people offThen to top that they moved the company to Conroe, TX, so how are citizens suppose to pay their bill if they have to use public transportation? I really wish the city of Houston would take over all of the water company's and put them out of businessThose of us who try to pay our bills on time are penalized by them to make more moneyTheir rating is a 0, because they have the worst customer service in the world
I paid my water bill on timeIt was due on July 10, and after the due date you have a disconnect notice to pay the bill by July 21, or they will disconnect your waterI paid my bill the day before the disconnect notice at 10:p.mthe night before and they still came out and cut off my waterThe customer service person said it has to be paid by the close of the day at 4:p.m., but it does not state that on the billThey expect you to pay a $re-connection fee for their mistakeThen expect you to wait so many hours for them to turn it back onThis company is ripping people offThen to top that they moved the company to Conroe, TX, so how are citizens suppose to pay their bill if they have to use public transportation? I really wish the city of Houston would take over all of the water company's and put them out of businessThose of us who try to pay our bills on time are penalized by them to make more moneyTheir rating is a 0, because they have the worst customer service in the world
I paid my water bill on timeIt was due on July 10, and after the due date you have a disconnect notice to pay the bill by July 21, or they will disconnect your waterI paid my bill the day before the disconnect notice at 10:p.mthe night before and they still came out and cut off my waterThe customer service person said it has to be paid by the close of the day at 4:p.m., but it does not state that on the billThey expect you to pay a $re-connection fee for their mistakeThen expect you to wait so many hours for them to turn it back onThis company is ripping people offThen to top that they moved the company to Conroe, TX, so how are citizens suppose to pay their bill if they have to use public transportation? I really wish the city of Houston would take over all of the water company's and put them out of businessThose of us who try to pay our bills on time are penalized by them to make more moneyTheir rating is a 0, because they have the worst customer service in the world