Irrigation Repair Company

I apologize for the delay in respondingI have been dealing with serious family medical issues and I have not been at the office in a few months to handle these type of situationsI apologize for the unsatisfactory dealing you have had with our companyI know that as I looked through our records we responded to your problem on a weekend and in a very fast mannerI know the technician was trying to work a time out with you to come to your home a second time fix the additional problem that occurred after the original issue had been resolvedBecause this happened a few months ago my memory doesn't serve as an accurte retelling of the situationAll I know is we solved the problem and there was a issue with schedulingI apologize for any mishaps that have happenedI will send out another copy of your warranty as you must not have received the first one

The installation that was done at my home was leaking and that is why your technician has to come backYour technician, who is your brother, promised to come back to my home in days stating he was too busyMaybe I paid too quicklyHe made the appointment right away but I had to wait over week for this repairI was understanding because your father was ill, but I was leaving on vacation and could not leave this leak unattended as we had to use a shop vac twice a day to pick up all the waterIt was leaking inside my home, near my furnace and the water was going under my dryer and all the rugs had to be removed because they were soakedYour brother told me the office would contact me the day before to remind me that he would be coming but they never didI called him instead and that is when he tried to change the appointment dateI just wanted him to keep his wordI was inconvenienced enoughI still don't have my warrantyI have made several calls to your office asking for this warrantyI never received a call back and never received the warranty Regards, [redacted] The installation that was done at my home was leaking and that is why your technician has to come backYour technician, who is your brother, promised to come back to my home in days stating he was too busyMaybe I paid too quicklyHe made the appointment right away but I had to wait over week for this repairI was understanding because your father was ill, but I was leaving on vacation and could not leave this leak unattended as we had to use a shop vac twice a day to pick up all the waterIt was leaking inside my home, near my furnace and the water was going under my dryer and all the rugs had to be removed because they were soakedYour brother told me the office would contact me the day before to remind me that he would be coming but they never didI called him instead and that is when he tried to change the appointment dateI just wanted him to keep his wordI was inconvenienced enoughI still don't have my warrantyI have made several calls to your office asking for this warrantyI never received a call back and never received the warranty

The installation that was done at my home was leaking and that is why your technician has to come back. Your technician, who is your brother, promised to come back to my home in 9 days stating he was too busy. Maybe I paid too quickly. He made the appointment right away but I had to wait over 1 week for this repair. I was understanding because your father was ill, but I was leaving on vacation and could not leave this leak unattended as we had to use a shop vac twice a day to pick up all the water. It was leaking inside my home, near my furnace and the water was going under my dryer and all the rugs had to be removed because they were soaked. Your brother told me the office would contact me the day before to remind me that he would be coming but they never did. I called him instead and that is when he tried to change the appointment date. I just wanted him to keep his word. I was inconvenienced enough. I still don't have my warranty. I have made several calls to your office asking for this warranty. I never received a call back and never received the warranty.
Regards,
[redacted]
 The installation that was done at my home was leaking and that is why your technician has to come back. Your technician, who is your brother, promised to come back to my home in 9 days stating he was too busy. Maybe I paid too quickly. He made the appointment right away but I had to wait over 1 week for this repair. I was understanding because your father was ill, but I was leaving on vacation and could not leave this leak unattended as we had to use a shop vac twice a day to pick up all the water. It was leaking inside my home, near my furnace and the water was going under my dryer and all the rugs had to be removed because they were soaked. Your brother told me the office would contact me the day before to remind me that he would be coming but they never did. I called him instead and that is when he tried to change the appointment date. I just wanted him to keep his word. I was inconvenienced enough. I still don't have my warranty. I have made several calls to your office asking for this warranty. I never received a call back and never received the warranty.

I apologize for the delay in responding. I have been dealing with serious family medical issues and I have not been at the office in a few months to handle these type of situations. I apologize for the unsatisfactory dealing you have had with our company. I know that as I looked through...

our records we responded to your problem on a weekend and in a very fast manner. I know the technician was trying to work a time out with you to come to your home a second time fix the additional problem that occurred after the original issue had been resolved. Because this happened a few months ago my memory doesn't serve as an accurte retelling of the situation. All I know is we solved the problem and there was a issue with scheduling. I apologize for any mishaps that have happened. I will send out another copy of your warranty as you must not have received the first one.