Irvine Ranch Water District

This water district goes above and beyond informing customers of new charges. They help us figure out how to save water so we can save money too.

Everyone is always very kind and helpful.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My usage of water usually is around $**--actually my water usage per month is around above or below $ [redacted] only every monthThe water sewage and sevice are more than $ [redacted] per month, that's rediculously high! When I resided in Irvine since 1987, the montly water bill is around $ [redacted] only Water company said in a month there was a charge of some $ [redacted] and later cancelled which I can not accept that saying Why was that charge cancelled and why that month was so high? And after they charged me around $ [redacted] last month, why was the following month around $**? I save water so striclty every month, my monthly water bill is almost always around $** I do not understand why after the high charge of around $** , my bill is still high around $ [redacted] the following month? Regards, [redacted] ***

---------- Forwarded message ----------
From: *** ***
To: "*** "
Cc:
Date: Thu, Oct 15:18:-
Subject: RE: IRWD Acct ***
***,
As explained in the previous email, all of your payments you refer to have postedThat is not what is in questionThe bill dated 8/26/in the amount of *** was canceled (as you can see) In other words, you were never charged for August usageWe canceled that bill, then re-billed it which is why your September bill is $ *** (dated 10/2/14)It is for TWO months of service; August and September If you look at your actual bill image that is attached, you will see the days of service are for more than one monthThe error for August has been fixed and the bill is correctYour balance on your account now is $ *** for your OCTOBER bill due 11/14/ (attached as well)
If you have any questions other than what was explained, please feel free to call us
*** ***
Irvine Ranch Water District
Customer Service Specialist I
(888)514-fax
***
>>> *** *** 10/30/2:PM >>>
I checked my payment records in the bank, I have paid 6/5/14--$** 7/9/14--$** 8/4/14--$** 9/4/14--$*** I have never owed you any fees each month The $*** is obviously the computer error You can see before the figure of *** in the statement, there was not any unpaid amount Every month has been paid off and I even remitted the money when I still have a overpaid amount You don't appreciate my having paid you in advance rather you imposed the errorious number to my account
Date: Thu, Oct 11:28:-
From: ***
Subject: IRWD Acct ***
To: ***
Hello *** ***,
I have received your concern of payments you had made and also regarding your billsI apologize if the information from your last call didn't seem accurateHowever, I did look over your account, I do see the bill for $*** and the reason it is high is because the service is between 7/23/14-9/22/The reason for two months of service on one bill is because your August bill was canceled due to it being a misreadWe had adjusted August to the correct read and was billed together with SeptemberLike you mentioned, I do see the payment of $***on 9/4/and also an overpayment of $***cr equaling $***That total amount went towards two months of service bill $*** and as you can see below it gave you a remaining balance of $***The total balance on your account that is due by 11/14/is $ ***If you have any other questions or concerns please feel free to call our office *** ***
Thank You,
*** ***
Irvine Ranch Water District
Customer Service Specialist I
(888)514-fax
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My usage of water usually is around $**--actually my water usage per month is around above or below $[redacted] only every month. The water sewage and sevice are more than $** per month, that's rediculously high! When I resided in Irvine since 1987, the montly water bill is around $** only.
  Water company said in a month there was a charge of some $** and later cancelled which I can not accept that saying.  Why was  that charge cancelled and why that month was so high?  And after they charged me around $** last month, why was the following month around $**?   I save water so striclty every month, my monthly water bill is almost always around $**.  I do not understand why after the high charge of around $** , my bill is still high around $** the following month?. 
Regards,
[redacted]

Review: I received a water bill from this company wherein indicates my payment due this month is total $[redacted] but there is a overpay of last two months $[redacted] and $** each, totaling $[redacted] so I need to pay them this month totaling $[redacted]. The large amount of water bill mainly comes from the water service charge:$[redacted] and sewer service charge: $[redacted] These are very high amount as compaired to the normally around some $** and $** each.This is the highest water bill I received as living in Irvine city around 30 years. I called the billing inquiry to ask about if those crazy numbers are mistyping. The lady replied the numbers are accurate. And she spent quite some time to either research or lookd for excuses and came back to phone told me that the high bill is because I did not pay last month. I deeply trusted her of her integrity of saying so. And I was willing to pay the high bill. Then we closed the conversation. But later I accessed my bank bill pay website and found I did pay $** to this water co. on 9/3/14 and they received on 9/4/14. Then I read the bill and found it indicated in the bill that they did received the $** on 9/4/14. And I overpaid them $[redacted] the month before last month. So there are two overpays. And the lady after long time research and read the records told me I did not pay the bill last month. That is why the bill was high as that. It is very obviously she was lying to me for the purpose of justifying the two amazingly high water and sewer service charges totaling $[redacted]. I do not want to call them again to be lied, so I filed this complaint to your esteemed Revdex.com. ThanksDesired Settlement: they must investigate what was happening of the sudden very high water bill and if there is any error and they must refund to me. And tell their employees do not lie.

Business

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

To: "[redacted] " <[redacted]>

Cc:

Date: Thu, 30 Oct 2014 15:18:29 -0700

Subject: RE: IRWD Acct [redacted],

As explained in the previous email, all of your payments you refer to have posted. That is not what is in question. The bill dated 8/26/14 in the amount of [redacted] was canceled (as you can see) In other words, you were never charged for August usage. We canceled that bill, then re-billed it which is why your September bill is $ [redacted] (dated 10/2/14). It is for TWO months of service; August and September. If you look at your actual bill image that is attached, you will see the days of service are for more than one month. The error for August has been fixed and the bill is correct. Your balance on your account now is $ [redacted] for your OCTOBER bill due 11/14/14. (attached as well)

If you have any questions other than what was explained, please feel free to call us.

Irvine Ranch Water District

Customer Service Specialist I

(888)514-8350 fax

>>> [redacted] <[redacted]> 10/30/2014 2:18 PM >>>

I checked my payment records in the bank, I have paid 6/5/14--$** 7/9/14--$** 8/4/14--$** 9/4/14--$[redacted] I have never owed you any fees each month. The $[redacted] is obviously the computer error. You can see before the figure of [redacted] in the statement, there was not any unpaid amount. Every month has been paid off and I even remitted the money when I still have a overpaid amount. You don't appreciate my having paid you in advance rather you imposed the errorious number to my account.

Date: Thu, 30 Oct 2014 11:28:57 -0700

From: [redacted]

Subject: IRWD Acct [redacted]

To: [redacted]

Hello [redacted],

I have received your concern of payments you had made and also regarding your bills. I apologize if the information from your last call didn't seem accurate. However, I did look over your account, I do see the bill for $[redacted] and the reason it is high is because the service is between 7/23/14-9/22/14. The reason for two months of service on one bill is because your August bill was canceled due to it being a misread. We had adjusted August to the correct read and was billed together with September. Like you mentioned, I do see the payment of $[redacted]00 on 9/4/14 and also an overpayment of $[redacted]cr equaling $[redacted]. That total amount went towards two months of service bill $[redacted] and as you can see below it gave you a remaining balance of $[redacted]. The total balance on your account that is due by 11/14/14 is $ [redacted]. If you have any other questions or concerns please feel free to call our office [redacted].

Thank You,

Irvine Ranch Water District

Customer Service Specialist I

(888)514-8350 fax

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My usage of water usually is around $**--actually my water usage per month is around above or below $[redacted] only every month. The water sewage and sevice are more than $** per month, that's rediculously high! When I resided in Irvine since 1987, the montly water bill is around $** only.

Water company said in a month there was a charge of some $** and later cancelled which I can not accept that saying. Why was that charge cancelled and why that month was so high? And after they charged me around $** last month, why was the following month around $**? I save water so striclty every month, my monthly water bill is almost always around $**. I do not understand why after the high charge of around $** , my bill is still high around $** the following month?.

Regards,