Initial Business Response /* (1000, 5, 2015/05/11) */
Contact Name and Title: *** *** Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Customer purchased auto the day after we had purchased it, which was a Saturday and it was going thru the
reconditioning phase of our processCustomer purchased the vehicle prior to it being inspected, when LAG was told by Big O automotive it need a front strut to pass *** we replaced it at no cost to the customerAs far as AWD or FWD salesman said he was unsure which it wasIf you have any further questions you might get in touch with this lady's husbandAs far as salvage title, I would be more than happy to email or fax a copy of the auto-check
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband is just as irritated and there is no reason to go around meThis is the second time you sold us a car with no inspectionThere are tons of complaints from people on Facebook including gym someone who used to work for you on how illegal things areIt's not my car with the salvage title from u but a friend
Final Business Response /* (4000, 9, 2015/05/14) */
As stated earlier, said customer purchased and took delivery of the vehicle before it went thru our checkout, customer personally took it to *** O *** for inspection (which LAG was paying for,not her) When told what it need to pass *** those adjustments were made at no charge and customer was provided with substitute transportationThis is the 1st we've heard back from customer since that day.As far as salvage title cars being soldThis customer didn't purchase one
Initial Business Response /* (1000, 5, 2016/12/12) */
To start Mr.[redacted] bought his Kia Sedona from us back on 4/24/2015 well over the 30 day mark for paying taxes. At time of sale we gave him what we thought was a lien release, we learned now that is was not going to work so we applied for one and...
was told that it would be to us by that Friday so that's what we told Mr. [redacted]. When it did not come , he called me and called my a liar and when I was talking to him I was told to shut the [redacted] up. I told him I had the letter where it said it was filed for and to be mailed out, he did not want it.
Saturday he called and started in with a WHOLE lot of Profanity from the start and again when I tried to talk to him I was told to shut the [redacted] up. I hung up this time.
I am faxing you over where I filed for the lien release and other papers I have.
thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesman likes to switch his story. He is very confused on the conversation that was had. He said he would mail it out and kept cutting me off. The only way to get his attention was to yell at him because he wouldn't shut up. My husband asked him how he was going to mail it out to us when he doesn't have my address and he hung up on him. If you resort to their reviews you will see we are not the only one who has had this issue with them. Very odd that they sale cars, yet have no idea that they need a Lien release. I'm curious why it matters when we title it. Isn't it their JOB to make sure when we walk off the lot that we have evrything we need. We still have yet after two weeks to receive notice of this release. Called the company exhibits was origianally through and they aside they opted for the cheapest way for them to get the release rather then to study the needs of the customer and could have had it over nighted. Another way to screw us over. But I guess the, "you waited this long you can wait some more" is a great way to handed business. Yes my husband was irate after getting a car that has broken down 12times including on the way home from the dealership, it's pretty hard to financially be able to afford to pay a loan, and repairs and title. And now I have to wait when I am ready to title it because very poor business.
Final Business Response /* (4000, 9, 2016/12/13) */
As the customer states, someone is confused. This conversation started approximately 10 days ago. That was the 1st and only contact they've had with us since purchasing the vehicle, so buying a car that has broken down 12 times and never contacting the dealer. Doesn't add up.. The lien release is coming from a 3rd party, the day I receive it they will be contacted
[redacted]
Initial Business Response /* (1000, 5, 2015/05/11) */
Contact Name and Title: *** *** Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Customer purchased auto the day after we had purchased it, which was a Saturday and it was going thru the
reconditioning phase of our processCustomer purchased the vehicle prior to it being inspected, when LAG was told by Big O automotive it need a front strut to pass *** we replaced it at no cost to the customerAs far as AWD or FWD salesman said he was unsure which it wasIf you have any further questions you might get in touch with this lady's husbandAs far as salvage title, I would be more than happy to email or fax a copy of the auto-check
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband is just as irritated and there is no reason to go around meThis is the second time you sold us a car with no inspectionThere are tons of complaints from people on Facebook including gym someone who used to work for you on how illegal things areIt's not my car with the salvage title from u but a friend
Final Business Response /* (4000, 9, 2015/05/14) */
As stated earlier, said customer purchased and took delivery of the vehicle before it went thru our checkout, customer personally took it to *** O *** for inspection (which LAG was paying for,not her) When told what it need to pass *** those adjustments were made at no charge and customer was provided with substitute transportationThis is the 1st we've heard back from customer since that day.As far as salvage title cars being soldThis customer didn't purchase one
Initial Business Response /* (1000, 5, 2016/12/12) */
To start Mr.[redacted] bought his Kia Sedona from us back on 4/24/2015 well over the 30 day mark for paying taxes. At time of sale we gave him what we thought was a lien release, we learned now that is was not going to work so we applied for one and...
was told that it would be to us by that Friday so that's what we told Mr. [redacted]. When it did not come , he called me and called my a liar and when I was talking to him I was told to shut the [redacted] up. I told him I had the letter where it said it was filed for and to be mailed out, he did not want it.
Saturday he called and started in with a WHOLE lot of Profanity from the start and again when I tried to talk to him I was told to shut the [redacted] up. I hung up this time.
I am faxing you over where I filed for the lien release and other papers I have.
thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesman likes to switch his story. He is very confused on the conversation that was had. He said he would mail it out and kept cutting me off. The only way to get his attention was to yell at him because he wouldn't shut up. My husband asked him how he was going to mail it out to us when he doesn't have my address and he hung up on him. If you resort to their reviews you will see we are not the only one who has had this issue with them. Very odd that they sale cars, yet have no idea that they need a Lien release. I'm curious why it matters when we title it. Isn't it their JOB to make sure when we walk off the lot that we have evrything we need. We still have yet after two weeks to receive notice of this release. Called the company exhibits was origianally through and they aside they opted for the cheapest way for them to get the release rather then to study the needs of the customer and could have had it over nighted. Another way to screw us over. But I guess the, "you waited this long you can wait some more" is a great way to handed business. Yes my husband was irate after getting a car that has broken down 12times including on the way home from the dealership, it's pretty hard to financially be able to afford to pay a loan, and repairs and title. And now I have to wait when I am ready to title it because very poor business.
Final Business Response /* (4000, 9, 2016/12/13) */
As the customer states, someone is confused. This conversation started approximately 10 days ago. That was the 1st and only contact they've had with us since purchasing the vehicle, so buying a car that has broken down 12 times and never contacting the dealer. Doesn't add up.. The lien release is coming from a 3rd party, the day I receive it they will be contacted
[redacted]