Irwin Professional Building

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] M.D Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @juliairwinmdpc.com Ms [redacted] no showed 6/15/for the appointment on the appointment card she is citingShe came into the office one month later and wanted to be seenI have a very tight schedule and will see individuals that present without an appt on an emergency basis onlyShe was not an emergency therefore was given another apt which she once again was a no show 7/22/None of my staff is aware she waited in the office for two hoursShe was asked if she wanted her check returned and her sister who was with the client wanted us to keep it for the next visitWhen the ck was deposited it bouncedMy office staff called her on 7/9/to inform her the check had bounced to give her an opportunity to clear the matter(We charge $no show fees for missed appts)The next time we heard from Ms [redacted] was by telephone in which she demanded to know all of my staffs first and last names to give to an attorneyWe received another call from Ms[redacted] to inform us that she had started a facebook page for all disgruntled patients to blog on "the Irwin professional building"She has also called my office numerous times to continue to complain but has yet to show for apptsAt this point we have considered terminating her services but realize she continues to need mental health services and may need to refer her to Central Oklahoma Mental Health which can offer her a higher level of care I have asked my staff to cancel any DA involvement at this time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Her response is not trueWe canceled the appointment because I had no way to get thereMy sister was at work which can be proved on the day they say she was with me as my husband took off work to drive meNO ONE contacted me about the returned check until after the da office contacted me about having itI did set there for hours before they said the appointment card was wrongI called to ask the office managers name so I could get information for a small claims suit if possibleI never started a Facebook page in regards to disgruntled people and would be interested to see one if it existsThere have been no calls other than the for information I previously statedI have not been notified by the da office in regards to canceling the action that was started at this timeI believe her staff is giving her information Final Business Response / [redacted] (4000, 10, 2015/10/05) */ I have documentation and phone records to support our above reportAddtionally, the facebook page was started by above clientWe were only aware of it when she called and threatened our staff with litigation and told us she started the pageall posts are by individuals that are not patients nor have affiliation with this officeAll posts reference the issue going on with this clientAlso My office manager is again notifying the DA's office todayWe will go ahead and refund her $ [redacted] In addition we are terminating her services with us and will can forward her records upon request Final Consumer Response / [redacted] (4200, 12, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I NEVER started a Facebook page and even searched for one and it does NOT existI did leave feedback in a public forum as stated but that is itThere were NO threats made, I called the DA who said my only recourse was a civil suit and just as I admitted I called needing the office managers name because she was the person I dealt withThe whole problem was that I was NEVER notified of the check prior to it being sent to the DA officeI was NEVER given the chance to take care of it and didn't realize as her office manager told me they were holding the check until the next appointment so they did not have to send it back yo me through the mailI have not been back or attempted to and gave since gone to another doctor for careI would be very interested to see this Facebook page they say I created, to hear these threatening calls I supposedly made and to know what the DA office said because I was told it was their discretion on what to do about stop collecting on this checkI never made threats I only asked names and when I was asked why I did say for my civil suit I was directed to file

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: [redacted] M.D.
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@juliairwinmdpc.com
Ms. [redacted] no showed 6/15/15 for the appointment on the appointment card she is citing. She came into the office one month later and...

wanted to be seen. I have a very tight schedule and will see individuals that present without an appt on an emergency basis only. She was not an emergency therefore was given another apt which she once again was a no show 7/22/15. None of my staff is aware she waited in the office for two hours. She was asked if she wanted her check returned and her sister who was with the client wanted us to keep it for the next visit. When the ck was deposited it bounced. My office staff called her on 7/9/15 to inform her the check had bounced to give her an opportunity to clear the matter. (We charge $50.00 no show fees for missed appts). The next time we heard from Ms. [redacted] was by telephone in which she demanded to know all of my staffs first and last names to give to an attorney. We received another call from Ms.[redacted] to inform us that she had started a facebook page for all disgruntled patients to blog on "the Irwin professional building". She has also called my office numerous times to continue to complain but has yet to show for appts. At this point we have considered terminating her services but realize she continues to need mental health services and may need to refer her to Central Oklahoma Mental Health which can offer her a higher level of care.
I have asked my staff to cancel any DA involvement at this time.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Her response is not true. We canceled the appointment because I had no way to get there. My sister was at work which can be proved on the day they say she was with me as my husband took off work to drive me. NO ONE contacted me about the returned check until after the da office contacted me about having it. I did set there for 2 hours before they said the appointment card was wrong. I called to ask the office managers name so I could get information for a small claims suit if possible. I never started a Facebook page in regards to disgruntled people and would be interested to see one if it exists. There have been no calls other than the 2 for information I previously stated. I have not been notified by the da office in regards to canceling the action that was started at this time. I believe her staff is giving her false information.
Final Business Response /* (4000, 10, 2015/10/05) */
I have documentation and phone records to support our above report. Addtionally, the facebook page was started by above client. We were only aware of it when she called and threatened our staff with litigation and told us she started the page. all posts are by individuals that are not patients nor have affiliation with this office. All posts reference the issue going on with this client. Also My office manager is again notifying the DA's office today. We will go ahead and refund her $25.00 [redacted] In addition we are terminating her services with us and will can forward her records upon request.
Final Consumer Response /* (4200, 12, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I NEVER started a Facebook page and even searched for one and it does NOT exist. I did leave feedback in a public forum as stated but that is it. There were NO threats made, I called the DA who said my only recourse was a civil suit and just as I admitted I called needing the office managers name because she was the person I dealt with. The whole problem was that I was NEVER notified of the check prior to it being sent to the DA office. I was NEVER given the chance to take care of it and didn't realize as her office manager told me they were holding the check until the next appointment so they did not have to send it back yo me through the mail. I have not been back or attempted to and gave since gone to another doctor for care. I would be very interested to see this Facebook page they say I created, to hear these threatening calls I supposedly made and to know what the DA office said because I was told it was their discretion on what to do about stop collecting on this check. I never made threats I only asked names and when I was asked why I did say for my civil suit I was directed to file.