Irwin R. Rose & Company

I am disputing a $75 cleaning fee as well as a $1061.65 re-letting fee.
I signed my lease online and it was never posted in the resident portal. I received notifications January and February to renew my lease. I had a notification posted on my door on February 20th that stated I needed to give my notice by 2-29-20. I remembered my lease stated I needed to give 60 days notice. I sent an email and signed my move-out notice in the office of The Civic on 2-29-2020. I believed my lease ended April 30, 2020. I sent an email to The Civic on April 28th, stating I was moving out that week, and inquiring about the move out process (Covid had shut everything down). I was told by email AND phone, to leave my keys by the front office. May 1st I received a call from Sarina Jordan, to tell me my lease was not actually up until May 30, 2020. I explained to her all the notice I had given and that my lease was not posted. My actions were based on their notifications and that I had never verified with my lease, what my actual move out date was. The Civic had given me no indication that my lease actually ended May 30th. Sarina told me she would remove my account from their system, so I would not incur late fees. She instructed me to send an email with the details and documentation, and The Civic would consider allowing me to terminate my lease early. I submitted that email May 4th and Christine Lipple responded that my request was forwarded to the move out department for review. May 13th I emailed The Civic again and asked who I should contact. Sarina *** told me it would take up to 30 days to get a response. May 20th I emailed the Civic again for a status update, and reiterated that if they would not allow my lease to be ended, that I would pay May's rent. I did not want a broken lease on my credit, or to pay lots of late fees. I got no response. On May 26th, I emailed again asking the status. I received a response from The Civic concierge, thanking me for my patience and informing me that the move out department would be handling all notifications about my lease.I called the attached number and spoke to Kara Blakeney. I explained the situation and that if a decision were made not to allow me to end my lease early, that I would pay my rent. I was then told that no decision about my lease was ever being discussed or considered. The Civic and Irwin R. Rose were going to hold me to my lease. She told me they could set up a payment plan that started at a minimum of $100 a month. I asked how to set that up. I was told I would have to wait until the final inspection was done on the apartment, which could take up to 30 days. By June 14th I had still not received any notification, so I called Ms. and requested information about my account. I was told I owed $2195.32! I was denied any information on how this charge was so high and told it was because of "fees." On June 15th I received a revised statement. I am disputing the $75 cleaning fee as well as the $1061.65 reletting fee.It is unethical to notify me my lease ended a month earlier than it did, as well as emailing me AND calling me stating how to move out and where to leave my keys (an admission that my move out was acceptable). Sarina Jordan from The Civic took my lease out of the system, so they could make a decision on letting me out of my lease early. I inquired about the status of the decision multiple times. I reiterated my willingness to pay rent for May if needed. I received responses from Sarina and Christine Lipple (Assistant Property Manager). I was directed to Kara Blakeney on May 26th, who not only instructed me to wait 30 days after move out to receive a statement, but refused to set up a payment plan or options. I'll pay May rent, but I am not going to pay the reletting fee.They told me to wait 30 days after move out. The apartment was spotless when I left it. I even steam cleaned the carpets. I was not able to do a walk-through due to Covid. If I am being charged for cleaning, I want to see pictures. I'll compare them to mine.

On day of move in there were roaches all over the unit. Still not moved in almost 2 weeks later. Corporate management disregards lease agreement.
I was scheduled to move into a unit at Ashwood Park Apartments on May 16th & entered to see a ton of roaches (alive) in every room of the apartment. I called the office & let them know I did not feel comfortable moving in & asked what I needed to do to break the lease. I was told I would have to speak to the property manager on Monday the 19th. I went ahead & emailed the office the evening of the 16th stating I wouldn't be moving in but never received a reply.

I called on Monday the 19th & talked to Pricilla Padilla the property manager who said she would walk the apartment & get back with me that day. Never did. I went up to the complex the next day but was denied to speak with her. I finally received an email later that evening in which she said she also saw roaches in the unit & that they couldn't come to spray until Wednesday the 20th which was 4 days after I was supposed to move in. I did not feel comfortable with the situation & spoke to my neighbors who told me that they were dealing with the same issue & although they have previously put in work orders for pest control, no one ever comes to spray. This is reinforced by many Google Reviews posted regarding pest control being a non-priority & issues of pests in the units never being taken care of by maintenance or management. I sent an email back stating my reason for termination very clearly under section 17.3 due to 'delay of occupancy' being that I was scheduled to move in on the 16th and was unable until at least after the 20th when the unit was to be sprayed. After this email I finally received a call from the Ashwood assistant manager who told me that they forwarded my email to their corporate headquarters. I did not hear from anyone for days & finally had to call the business myself and have someone forward my information to the 'Regional Property Supervisor' Donna Brown. I sent her an email detailing the problem of which she said she did not read. She said she was aware of the communication between me and the complex but seemed to know very little about obvious details. It was clear to me in the first 30 seconds of the call that I was already the enemy and that this management was going to bully me into believing that roaches on move in day is totally normal. Any time I mentioned the Texas Property Code she chalk it up to a "fundamental disagreement" & disregarded the codes.

This management has BLATANTLY LIED about the fact that I have been in the apartment at all. The apartment disgusted me so much that I only entered once before I knew I would not be moving in, let alone leave my belonging. However, Pricilla Padilla & Donna Brown both stated that on May 20th maintenance could not spray because I was inside the unit & had locked the deadbolt & that on May 19th there were boxing inside the unit & that I was beginning to move my stuff in. It doesn't take a genius to know that complexes paint the unit doors before someone moves in- paint is sticky & sometimes you have to push hard on the door- I myself had to do this. Furthermore, I do not even own moving boxes & I sent my keys back to the complex on the 20th along with an email with attached mailing receipt & tracking number telling them that I did so.

I was told yesterday morning that management would be getting back to me in regards to a relent but I still have not heard from anyone & the 1st is quickly approaching when I will have to pay rent again. I was told if I pay a full month of rent that I can be reimbursed for anytime the unit was taken over but with how this management lies and fails to communicate, I doubt I will see that money again. The lack of understanding and cooperation of this management team is incredible. As I said in my termination email, I am submitting a Revdex.com and Health Dept complaint and will be leaving my own Google review. If this complaint is open for the public to read DO NOT MOVE TO ASHWOOD APARTMENTS IN RICHARDSON TX. YOU WILL GET PLAYED AND TAKEN FOR A RIDE

This company is charging me $325 for what they claim is cost to repair 10-15 regular screws holes when I resided in one of their properties
I moved into the elm hollow property they manage January 5, 2019 and moved out January 31,2020 upon termination of my lease. During the cleanup I called office management to ask if I had to repair screw holes I was approved to hang on the walls during my residence in this location. Office manager said just fill holes in with drywall solution or they can charge me and so that is exactly what I did. Before turning in the keys 1/31/20 I made sure I did a thorough cleaning of the apartment and ensured drywall I put in the holes was completely dry. This week on January 4,2020 I receive a letter from property management, Irwin r rose company, that I am to submit a net payment of $283.55. This price included $158.55 I supposedly owed at move out for utilities and $325 for "paint - hole repairs" minus my $200 deposit totaling $283.55 for payment. So I called the manager, Kara, of the property on January 6, 2020 to voice my concern as to why they charged me $325 for just a few holes repairs that I covered at move out at the recommendation of property management to prevent charges. Without explanation manager kept just saying "that's how 'they' charged us so we are charging you." When stating my case that it's an outrageous cost of $325 for a very minor repair she just stated "you have to pay because that's what 'they' charged us." So I asked her if she may of thought it to be reasonable to charge $325 for this repair and she said " I don't know but 'they' charged us for it and we have to charge you so you can pay it." Management did not take any action to help resolve my issues and didn't as they cared for my concern just that I pay pay them a way overcharged fee and move on. Tried calling again to speak to management again and no answer or return calls. It's like they're now avoiding me to prevent solving my issue.

Closes the pool at Riviera Apts. in Waco when daytime temperatures remained above 100 degrees in September.
With temperatures approaching and exceeding 100 degrees there is no need for the residents to be deprived the use of the pool. Nothing in the lease says that the pool will be closed on September 1 and it has not closed at this early of a date in the past. Now that the kids are back in school it would allow the remaining more senior residents to enjoy the pool in the heat of the day without kids and drunks with glass bottles.

$150 dollar deducted for bathtub repainting from security deposit even though it was a pending maintenance service from leasing office.
We recently received a check for our security deposit back for *** phase 2 and we have been charged $150 for bathtub repainting. (***)

The bathtub paint started peeling off right after we moved in and we had raised a complaint as well during the initial months of our lease. In fact, the leasing office had scheduled an appointment with the vendor without our knowledge.

Since the dates didn't work for us as we were traveling and we would not be able to empty the bathroom as required, we had asked them to reschedule the work. We never received a new appointment and our lease ended.

Charging us for this is purely illegal and we would be forced to explore legal options since its totally baseless and unjustified charge levied on.

Apartment infested with bugs And maintenance enters without notice.
For the past couple of months my spouse has constantly complained to the front office of altuda arms apartments about our bug infestation, the office management has constantly lied to us stating they have sent pest control And the management was with them. No men has showed up, my wife is a stay at home pregnant woman and no one hasn't showed. When ever they do go into our apartments they never notify us to when they go inside. They would send a notice two days after they entered. Their was also a time they entered without us knowing and they took off our AC vent in our bedroom but never told any of us and this was when we were out shopping. I have made my own complaints in the past and they seem to never Co-operate with any of us. Other neighbors have also made the same complaint but no solution was solved. The other day I asked for papers of my rent on how much I owe and I was promised he will stop by my door to give it to us. As I waited home patiently he never came because I saw him get into his car and leave the office and never came back. My apartment building is stationed right in front of the office building as well.

On 9/4, I contacted the apartment office and spoke to Tania because the payment portal website was showing two rent charges. She explained that I didn't give 60 days notice to move-out so I was being charged a month-to-month rate per the lease. I explained I was never given a renewal notice so I was unable to decide whether I wanted to stay or leave without knowing what my rent rate was going to be. She explained that she thought they were keeping my rent the same and after placing me on a brief hold, confirmed that information. I told her I wanted to give notice to move out and she tried to convince me to stay and move into a one bedroom unit instead. I told her really wanted to still give notice in case I found something else, because I've been thru a lot with this property/management companies and I have not been satisfied. She instructed me to send notice via email, which I did as soon as I hung up the phone. On 9/20, I was emailed by April in the apartment office and asked to come give notice formally in the office using their form and that it needed to be turned in by 9/22, which it was. On the form I notated that my move-out date would be 30 days from the lease end date because per the lease if I am not given notice in writing I am not required to stay longer than that. ALSO per the lease, they are unable to charge month-to-month rent rates, which they did last month and this month. On 9/21, I spoke to Rachelle, the Property Manager. I explained that I never received a renewal notice and she checked the system and claimed that they printed it and left it on the door, mailed it and emailed it. I never got any of those. Come to find out I'm not even listed as the head of household on the apartment even though I'm the only person staying there and paying rent. She told me she would reach out to upper management and argue getting the month-to-month rent waived. On 9/27 it showed my upcoming rent due was going to be over $1600 so I called and they said they were locked out the system.
Product_Or_Service: Apartment Unit
Account_Number: 7106

Charged for carpet that should not have needed to have been replaced. Unjust reletting fee for apartment with a waiting list.
Charged a large reletting fee that should not have been needed due to a waiting list for the apartment that I was moving out of. Charged for replacing carpet that was not needed in full apartment. Was only a tiny portion of apartment that MAY have needed it that should have been fully covered with the deposit I did not receive back.
Unexplained charges of $40. Charged for light bulbs that should not have been charged for. I left a pack of 4 light bulbs when I moved out was unable to change them myself because of the high ceilings. Charged for replacing a toilet seat but was a brand new toilet seat I installed myself.
Asked apartment manager Shannon to walk through the apartments when I went to turn in keys and was told "she didn't have the time" I took pictures of each and every square once of the apartment myself.
Manager and assistant manager at this property were very unprofessional each time I spoke with them. Had multiple service calls about a noisy fridge that was never fixed.
When I received my final statement I called the Dallas office and only thing she told me was that she would request pictures and kept repeating it. Then when I would not accept this answer yelled "I'm not taking the charge off" and hung up on me.
Called the Indianapolis office and was touted to 3 different people and only was told to use their contact me page. Which I explained I had already done when I lived there because Shannon in the apartment office would not give me a corporate number when I asked.
I had several people help me clean and leave the apartment almost spotless and was still charged $20 cleaning fee

I was given this number for the collections agency from the Living Oaks Apartments in Red Oak Texas to dispute the debt I owe them. When I called Kara *** answered the phone and told me she could not assist me or answer and of my questions because it was book closing day. She was extremely rude answering me and hung up on me! My wife called the company back on my behalf because I was at work and again was told the same thing, that because of book closing day she couldn't release any information and that she wouldn't give my wife any information anyway since she was not on the original lease. Kara *** then hung up on my wife! My wife called back and confirmed the name of the woman who answered the phone and who had hung up. She asked to speak to a supervisor and she said that she is the collections manager and there is nobody above her and hung up on her again!

The Civic at Frisco Square has extended charges to us beyond the scope of our lease agreement. We were in good standing with them for the 1 1/2 years we rented there, and yet when we moved out they billed us for an additional month beyond the lease agreement. We signed a 7 month lease in May 2017 letting them know we were moving out at the end of those 7 months (December 2017). When we did so, they came back and claimed they needed an additional written notification that we were leaving 2 months before we left and said it is in their contract (we easily could have let them know again but figured the 7 month lease and conversation we had with them was enough). Net, they are sticking to the charge and I will be pursuing legal or other options to resolve this. If you are renting with them, read the fine print and be prepared for a battle.