Isaac's Moving and Storage Inc

We have a formal agreement with the relocation company that they must handle any claimsIf they are requesting that we do the claim evaluation Isaac's would certainly consider doing soAgain the shipper is addressing the incorrect party with regards to this claimI would also be happy to personally discuss the situation with the shipper if she would like to

*** *** is a customer of *** a relocation company that Isaac's Moving and Storage was contracted by to do this particular moveHer claim was processed by a third party claims processing company, *** and not by Isaac'sAlthough I empathize with her situation I would recommend to her
that she reach out to *** with her satisfaction with the claim resolutionWe are prohibited to interfere with their processWe would like to help *** *** in any way possible but we are limited to what we can and cannot do. Thank you, Isaac's Moving and Storage

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: Isaacs moving company can reach out to their insurance company and advise they will be handling this situation.
Regards,
*** ***