Isagenix

Initial Business Response / [redacted] (1000, 8, 2015/07/24) */ On January 28, 2015, [redacted] submitted an application to work with the Innovative Success System (ISS)ISS is a marketing group, associated with Isagenix We (ISS) interviewed Mr [redacted] for a position with usHe went through only one step of our two step interview process on January 28thHe cancelled his ISS membership ($a month) with ISS indicated he would not be working with us We learned from Isagenix that on February 23, he took it upon himself to order Isagenix productsWe had no knowledge of this and made no recommendations to him to do so On April 23, 2015: Mr [redacted] reached out to us demanding a refund on his Isagenix ProductsIsagenix has a great refund policy and we shared with him via phone, email and text that all he needs to do is call Isagenix at [redacted] and they will happily work with him on a refund Now we are at today, I see a second notice from the Revdex.com re: this situation - I apologize as we did not see a first noticeI just tried reaching out to Mr [redacted] again to verbally make sure he has the information he needsUntil seeing your letter today, we fully understood he was in contact with Isagenix and the refund process had taken place We were unable to get in contact with Mr [redacted] today as the number we have for him: [redacted] - recording "the subscriber is not in service" The email address we have for him is: [redacted] @gmail.com AND I just sent him the email below [redacted] , To get a refund on the products you purchased from Isagenix simply call [redacted] follow the prompts to "Refunds" and the representative will provide you the process on how to make that happen All the best, Kathy Jo [redacted] (763) [redacted] ext [redacted] We take great pride in our Customer Service and the satisfaction of our business partners and customersMr***'s satisfaction is important to us Kathy Jo [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called them and they still have not issued the refund after they clearly stated the wouldI need some help

Initial Business Response /* (1000, 8, 2015/07/24) */
On January 28, 2015, [redacted] submitted an application to work with the Innovative Success System (ISS). ISS is a marketing group, associated with Isagenix.
We (ISS) interviewed Mr. [redacted] for a position with us. He went through only one...

step of our two step interview process on January 28th. He cancelled his ISS membership ($29.95 a month) with ISS indicated he would not be working with us.
We learned from Isagenix that on February 23, he took it upon himself to order Isagenix products. We had no knowledge of this and made no recommendations to him to do so.
On April 23, 2015: Mr. [redacted] reached out to us demanding a refund on his Isagenix Products. Isagenix has a great refund policy and we shared with him via phone, email and text that all he needs to do is call Isagenix at [redacted] and they will happily work with him on a refund.
Now we are at today, I see a second notice from the Revdex.com re: this situation - I apologize as we did not see a first notice. I just tried reaching out to Mr. [redacted] again to verbally make sure he has the information he needs. Until seeing your letter today, we fully understood he was in contact with Isagenix and the refund process had taken place.
We were unable to get in contact with Mr. [redacted] today as the number we have for him: [redacted] - recording "the subscriber is not in service" . The email address we have for him is: [redacted]@gmail.com AND I just sent him the email below.
[redacted],
To get a refund on the products you purchased from Isagenix simply call [redacted]. follow the prompts to "Refunds" and the representative will provide you the process on how to make that happen.
All the best,
Kathy Jo [redacted]
(763)[redacted] ext. [redacted]
We take great pride in our Customer Service and the satisfaction of our business partners and customers. Mr. [redacted]'s satisfaction is important to us.
Kathy Jo [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called them and they still have not issued the refund after they clearly stated the would. I need some help.