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iSave II

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Reviews iSave II

iSave II Reviews (36)

An agent contacted you on and was not able to leave a voice mail and no one picked up The Agent called you at ###-###-####Please provide us with an alternate phone number to contact you directlyCustomer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that our customer contacted us directly regarding the issue he faced with the item on Friday and we responded asking the customer to allow to hours for the completion of sending out the label Our offices are not open on the weekend and today at close of business - - would be hours of the request We understand that our customer may be anxious to have the item returned but rest assure the request is being handled within the time frame previously mentioned We will follow up with this order by close of business today to ensure customer receives the return information.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

To Whom This May Concern, We understand your frustration and apologize for any inconvenience that this may have caused you We have discontinued carrying this item due to our customer's feedback and stock availability from the manufacturerRegrettably, we do not have any further information from this manufacturer and have not received a response upon inquiry We see that the item was delivered in March and that your statement stated that the item failed from November While we do make every effort to resolve any customer issues with our products through our Courtesy Exchange Program, we do have a 30-Day Return PolicyDue to the time frame of your claim, this item cannot be returned to our store for refund, and the Manufacturer's 90Days Warranty expired in June of ? Again, we understand the situation and apologize for any inconvenience that this may have caused you and will continue to reach out to the Manufacturer for an alternative resolution If you would like to discuss this issue further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern, We regret that inconvenience that this has caused our customer After reviewing this complaint along with your order history we show that your order was indeed placed thru NewEgg and the shipping information is a direct feed that comes from the Customer input Due to the secure connection we are NOT able to change the order information after the order is placed/shipped Our Customer Service Agent made several attempts to contact this customer and reached his voicemail each time We also responded to a couple of the nearly emails customer sent to us explaining this to him and also stated that as a courtesy we will refund the purchase price and close the order out within the next to 72hrs If you would like to discuss this matter further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard Customer Relations Department

To Whom This May Concern, We regret that our customer was not able to review the Return Policy & Procedures listed on the Marketplace where her order was placed Upon review of this complaint along with our notation history as well as the WalMart Marketplace we show that our Return Policy & Procedure is clearly listed on WalMart as follows: [redacted] iSave returns policy Marketplace items are not returnable to Walmart.com or Walmart stores If you are not satisfied with your purchase, you may return it for exchange or refund within days, subject to a Return Authorization from iSaveKeep your purchase, accessories and all packing materials in new condition to avoid any restocking feesPlease note that an RA # does not guarantee final disposition and all returns are subject to inspectionAll exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessoriesPlease do not tape or write anything on the item or the original manufacturer's cartonIn some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, writtor tapcontents or cartonsWe reserve the right to refuse any such itemsDelivery time is subject to the ability of our couriers (***, ***, and ***) to fulfill their delivery scheduleiSave is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers The very first line of our Return Policy states "Marketplace items are NOT RETURNABLE to Walmart.com or Walmart Stores" While we understand that our customer is not happy with the purchase made and would like to return it for a refund [redacted] simply has to follow the Return Policy to return the merchandise for inspection and consequent refund per our Return Policy thru the Walmart Marketplace As a courtesy, we will have one of our Customer Service Agents contact [redacted] directly to offer any assistance that we can with this process If you have any further questions and/or comments please feel free to contact our Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted iSave within hours of placing the order as soon as I noticed address was incorrectI sent over a dozen emails before the package even shipped and did not receive a responseI contacted iSave on July [redacted] and told me the item did not ship but warehouse was closed and that I should callback tomorrowI called and was transferred and dropped multiple timesIn addition I notified New Egg about errorThe only address on file with New Egg is [redacted] ***This is the only address on file with Pay Pal & The United States Post officeThe order was placed July *, and it is now July **, The package was delivered to an address in [redacted] To my knowledge a business cannot keep money for an order that I never received, no longer want to receiveYou can't keep my moneyIf you have an issue with UPS, or USPS then you should file a claim with themMost businesses also insure there packagesI can provide evidence of every email I made to iSave.com, tracking information, and so onI just want a refund for an item I never received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yesterday I actually printed out the policy that was on there as soon as I get to my car I will be sending that to you I just tried to see the details like I did yesterday on this order and unfortunately it is no longer there for me to view I'm glad I print the piece of paper out yesterday before complaining I will be sending that to you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern,After reviewing this complaint along with our notation history I do see that this customer was previously refunded $via [redacted] with Transaction ID [redacted] .We do NOT show that this item has been successfully returned - the customer's *** Tracking is [redacted] and thru [redacted] shows Expected Delivery Day: [redacted] , December **, Refunds on returns take to business days from date of delivery to be refunded.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] WE ONLY ASKED TWO QUESTIONS AND ASKED THAT THEY ANSWER THEM??? WE DON'T SHOW THEIR RESPONSEWE REALLY WANT TO RESOLVE THIS COMPLAINT AND MAKING EVERY EFFORT TO DO SO! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If you contact me will you refund the money to my account? Also, will you pay for shipping and handling because that is the only way I want this issue resolved
This is now your fault and your error
When will you call because I have not received a phone call from your office!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi,I have not received a return labelAlso the issue is I would like the product I paid for and orderedI would like carbon fiber sip paddlesI was told by the company I would not recieve this product because the pricing was incorrect on the multiple websitesI would like this issue resolved by receiving the product I orderedIn the response there was nothing to indicate that I would receive the sup paddlesI would like it to be honored as it was advertised on the multiple sitesPlease respond with how this company plans to resolve the issue of its plan to honor or not honor the sup carbon fiber paddles I ordered and purchasedThis issue here is isave.com advertised a product at a price and refuses to honor itadvertising.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us from 3/*/
We see that our customer first alerted us of any issues with the item on 2/*/14. Unfortunately, customer is outside of our 30Days Return Period as well
as the 1year Manufacturer's Warranty. Customer did not purchase an Extended Warranty for the item
If you would like to discuss this issue further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us. After reviewing the complaint along with our notation history I do see that our customer contacted us on 10/**/to state that they believed to have received the incorrect item and we
send a Pre-Paid *** Label to the customer to return the item for inspection and consequent exchange/refund. To date we have not yet received the return.Customer may contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday at 9am to 4pm Eastern/Standard for further assistance if needed.If you have any further questions and/or comments please feel free to contact us at your convenience.Customer Relations Department###-###-####

To Whom This May Concern,
We regret that inconvenience that this has caused our customer.
After reviewing this complaint along with your order history we show that your order was indeed placed thru NewEgg and the shipping information is a direct feed that comes
from the Customer input. Due to the secure connection we are NOT able to change the order information after the order is placed/shipped
Our Customer Service Agent made several attempts to contact this customer and reached his voicemail each time. We also responded to a couple of the nearly emails customer sent to us explaining this to him and also stated that as a courtesy we will refund the purchase price and close the order out within the next to 72hrs
If you would like to discuss this matter further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard
Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that our customer contacted us directly regarding the issue he faced with the item on Friday 8/**/15 and we...

responded asking the customer to allow 24 to 48 hours for the completion of sending out the label.  Our offices are not open on the weekend and today at close of business - 8/**/15 - would be 48 hours of the request.   We understand that our customer may be anxious to have the item returned but rest assure the request is being handled within the time frame previously mentioned.  We will follow up with this order by close of business today to ensure customer receives the return information.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Greetings [redacted],We sincerely regret that you were not happy with the purchase made with us and will have one of our Customer Representative contact you immediately to help with the return.If you have any questions and/or comments before our CR is able to contact you please give...

our US Based Customer Relations Department a call at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,After reviewing this complaint along with our notation history I do see that this customer was previously refunded $29.28 via [redacted] with Transaction ID [redacted].We do NOT show that this item has been successfully returned - the customer's...

[redacted] Tracking is [redacted] and thru [redacted] shows Expected Delivery Day: [redacted], December **, 2014.  Refunds on returns take 2 to 5 business days from date of delivery to be refunded.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The shredder has been received as of today 12/**/14 and has not yet been credited. I just received the monies for the shipping in my bank today and am still awaiting a long delayed refund for the shredder. I will wait another few days. If this (shredder) is credited back to my credit card I will cancel the complaint.I will still never do business with your company and feel that I have been taken for a horrible ride! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

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Description: HOME ELECTRONICS, ONLINE RETAILER, ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS

Address: 1407 Broadway, Suite 700, New York, New York, United States, 10018

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