Sign in

iSave

Sharing is caring! Have something to share about iSave? Use RevDex to write a review
Reviews iSave

iSave Reviews (6)

Review: I placed order (#[redacted] from iSave via the [redacted] website on July *, 2014. iSave is a [redacted] merchant. I noticed the shipping address was incorrect and contact iSave multiple times via email and phone. They very rarely answer phone. They told me to call but nobody answer phone. My Pay Pal account was charged $42.95 for this order. I tried to get New Egg to help me and they are having problems getting in touch with iSave. The item was delivered bu UPS & then USPS. The item was delivered to some address in Illinois. I live in Wisconsin. I never recieved order and of course don't want it now. I have been trying to get a refund for over a week.

Address they shipped order too: [redacted] My Current Address & Address Used when order placed: [redacted] Home Phone: ###-###-####

Cell Phone: ###-###-####

Business Phone: ###-###-####

I have tried to resolve this issue but iSave ignores communication.Desired Settlement: Refund in the amount of $42.95

Business

Response:

To Whom This May Concern,

We regret that inconvenience that this has caused our customer.

After reviewing this complaint along with your order history we show that your order was indeed placed thru NewEgg and the shipping information is a direct feed that comes from the Customer input. Due to the secure connection we are NOT able to change the order information after the order is placed/shipped.

Our Customer Service Agent made several attempts to contact this customer and reached his voicemail each time. We also responded to a couple of the nearly 80 emails customer sent to us explaining this to him and also stated that as a courtesy we will refund the purchase price and close the order out within the next 24 to 72hrs.

If you would like to discuss this matter further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted iSave within hours of placing the order as soon as I noticed address was incorrect. I sent over a dozen emails before the package even shipped and did not receive a response. I contacted iSave on July [redacted] and told me the item did not ship but warehouse was closed and that I should callback tomorrow. I called and was transferred and dropped multiple times. In addition I notified New Egg about error. The only address on file with New Egg is [redacted]. This is the only address on file with Pay Pal & The United States Post office. The order was placed July *, 2014 and it is now July **, 2014. The package was delivered to an address in [redacted]. To my knowledge a business cannot keep money for an order that I never received, no longer want to receive. You can't keep my money. If you have an issue with UPS, or USPS then you should file a claim with them. Most businesses also insure there packages. I can provide evidence of every email I made to iSave.com, tracking information, and so on. I just want a refund for an item I never received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

We regret that inconvenience that this has caused our customer.

After

reviewing this complaint along with your order history we show that

your order was indeed placed thru NewEgg and the shipping information is

a direct feed that comes from the Customer input. Due to the secure

connection we are NOT able to change the order information after the

order is placed/shipped.

Our Customer Service Agent made several

attempts to contact this customer and reached his voicemail each time.

We also responded to a couple of the nearly 80 emails customer sent to

us explaining this to him and also stated that as a courtesy we will

refund the purchase price and close the order out within the next 24 to

72hrs.

If you would like to discuss this matter further please

feel free to contact our US Based Customer Relations Department at

###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard.

Customer Relations Department

Review: I purchased a cell phone through the [redacted] Merchant iSave.com The phone was advertised to have a one year manufacturer warrantyWhen I received the phone it was a Chinese phoneI used the phone for five months and it stopped workingI called iSave.com and they gave me the number to [redacted][redacted] in the USA cannot work on the phone and the warranty is not valid in any country other than the country of originiSave customer service person gave me two numbers to [redacted] to call and I got the same answer from bothI have even contacted [redacted] in Hong Kong, Latin America, and Dubai trying to get warranty work to no availThe phone came from China TSTC and they do not have an English website for me to request serviceHong Kong [redacted] informed me that warranty is not valid in the United StatesI have contacted iSave several times and they have yet to respond with an answeriSave.com states that the phone has a one year manufacturer warranty and it does notI feel this is advertising.Desired Settlement: Based upon their website advertising stating the itme has a warranty, iSave should either send me a replacement phone or refund my money
Consumer
Response:
At this time, I have not been contacted by iSave regarding complaint ID [redacted]They did however authorize a repair by Consumer Priority Service (CPS)CPS contacted me and I mailed the phone out to CPS a month ago and it still isn't fixedCPS is saying two or three more weeksI emailed iSave.com requesting an update, but they have yet to email me backSincerely,[redacted]

Review: MP9 1 GB PEN VIDEO CAMERA 1GB

I have called 10 times talked to various people some could speak English some could not I have sent 4 e-mails and no response! The bottom line the pen does not work and never has and since November 2013, I have asked for a replacement or where to send the pen for repair. I was told that you sent the product to me but lost your manufactures contact information. THIS IS A SCAM and you know it! I want to return this pen and either get a replacement or I want my money back! I will consider legal action against you if you do not respond favorable to my requestDesired Settlement: EITHER REPAIR THE CAMERA OR REFUND THE MONEY!

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us from 3/*/2013.

We see that our customer first alerted us of any issues with the item on 2/*/14. Unfortunately, customer is outside of our 30Days Return Period as well as the 1year Manufacturer's Warranty. Customer did not purchase an Extended Warranty for the item.

If you would like to discuss this issue further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

WE ONLY ASKED TWO QUESTIONS AND ASKED THAT THEY ANSWER THEM??? WE DON'T SHOW THEIR RESPONSE. WE REALLY WANT TO RESOLVE THIS COMPLAINT AND MAKING EVERY EFFORT TO DO SO! [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

We understand your frustration and apologize for any inconvenience that this may have caused you.

We have discontinued carrying this item due to our customer's feedback and stock availability from the manufacturer. Regrettably, we do not have any further information from this manufacturer and have not received a response upon inquiry.

We see that the item was delivered in March 2013 and that your statement stated that the item failed from November 2013. While we do make every effort to resolve any customer issues with our products through our Courtesy Exchange Program, we do have a 30-Day Return Policy. Due to the time frame of your claim, this item cannot be returned to our store for refund, and the Manufacturer's 90Days Warranty expired in June of 2013.

?

Again, we understand the situation and apologize for any inconvenience that this may have caused you and will continue to reach out to the Manufacturer for an alternative resolution.

If you would like to discuss this issue further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Review: Company refuses to credit me for returned product and all shipping and handling charges incurred to send product back to company. Representative insisted I open a [redacted] account to refund shipping costs which I did and she still hasn't refunded me, returned my calls or acknowleged e-mails sent to customer service in regards to this. [redacted] stated to me that she would be refunding me back for all shipping and handling charges and insisted I go to [redacted] to send package back. I advised her that unit is very heavy and will cost me a great deal to send back. [redacted] stated to me that she is handling this and not to worry, that I will receive all my money back including all shipping and handling costs incurreed. All representatives I spoke to refused to transfer me to a Supervisor. I have spoken to at least 10-15 people that were unable to assist me and transferred me into voicemails and cue's that were never answered. I was also put on hold and no one came back to line. I am still without any refund, which is now FRAUD!Desired Settlement: I want a full refund including shipping and handling costs incurred and promised back to me.

Business

Response:

To Whom This May Concern,After reviewing this complaint along with our notation history I do see that this customer was previously refunded $29.28 via [redacted] with Transaction ID [redacted].We do NOT show that this item has been successfully returned - the customer's [redacted] Tracking is [redacted] and thru [redacted] shows Expected Delivery Day: [redacted], December **, 2014. Refunds on returns take 2 to 5 business days from date of delivery to be refunded.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The shredder has been received as of today 12/**/14 and has not yet been credited. I just received the monies for the shipping in my bank today and am still awaiting a long delayed refund for the shredder. I will wait another few days. If this (shredder) is credited back to my credit card I will cancel the complaint.I will still never do business with your company and feel that I have been taken for a horrible ride!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,Your order was previoulsy refunded via [redacted]. Please review.[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a telephone from [redacted] on line. I did not know that I was actually buying a phone from ISave, but my packing slip has ISave.com on it. I decided I did not want the phone. I have been calling the phone number on my packing slip to get the return authorization number in order to return the phone within the 30 day window. No one answers at the customer service department of ISave. I have left numerous messages to no avail. Finally I called [redacted] customer service. Their representative noted in a file that I had been trying to send back a product to ISave. The representative assured me that within 7 days someone would email or call me to take care of the return. I have heard from no one. I DO NOT want this phone. I would like to send it back and get credit for it on my credit card. I never seen a company who does not answer customer service calls. What do I do now? My 30 days is up on February **.Desired Settlement: I want to send the phone back for full credit on my credit card.

Business

Response:

Greetings [redacted],We sincerely regret that you were not happy with the purchase made with us and will have one of our Customer Representative contact you immediately to help with the return.If you have any questions and/or comments before our CR is able to contact you please give our US Based Customer Relations Department a call at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: I purchased 2 SUP carbon fiber paddles from this company. I have screen shot photos of the advertised product I ordered and price. I received two tie down SUP straps instead. I called serval times and was told a [redacted] would return my call. That never happened and after several more calls I spoke with a [redacted]. He told me that there was a problem and the wrong items were sent out. He would not honor the price of the paddles as advertised on [redacted] and several other sites. He claimed they had not paddles in stock and didn't sell them. A friend ordered the same paddle at a different price on their site and received the paddle. I would like 2 paddles as I ordered and at the price of $40 each. They also wouldn't refund the money unless the straps were returned and said they would sent me a return shipping and I never received that either. Order number [redacted]Desired Settlement: I would like to receive the 2 items (SUP carbon fiber Paddles) I ordered and have already paid for.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us. After reviewing the complaint along with our notation history I do see that our customer contacted us on 10/**/14 to state that they believed to have received the incorrect item and we send a Pre-Paid [redacted] Label to the customer to return the item for inspection and consequent exchange/refund. To date we have not yet received the return.Customer may contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday at 9am to 4pm Eastern/Standard for further assistance if needed.If you have any further questions and/or comments please feel free to contact us at your convenience.Customer Relations Department###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi,I have not received a return label. Also the issue is I would like the product I paid for and ordered. I would like 2 carbon fiber sip paddles. I was told by the company I would not recieve this product because the pricing was incorrect on the multiple websites. I would like this issue resolved by receiving the product I ordered. In the response there was nothing to indicate that I would receive the 2 sup paddles. I would like it to be honored as it was advertised on the multiple sites. Please respond with how this company plans to resolve the issue of its plan to honor or not honor the sup carbon fiber paddles I ordered and purchased. This issue here is isave.com advertised a product at a price and refuses to honor it. False advertising.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We previously emailed a Pre-Paid [redacted] Label to the customer to return the item for inspection and consequent exchange/refund on [redacted] to [redacted]. To date we have not yet received the return. Customer may contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday at 9am to 4pm Eastern/Standard for further assistance if needed.If you have any further questions and/or comments please feel free to contact us at your convenience.Customer Relations Department###-###-####[redacted] Revdex.com THIS MESSAGE WILL REPEAT ITSELF [redacted]

Check fields!

Write a review of iSave

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

iSave Rating

Overall satisfaction rating

Description: ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS

Address: 1410 Broadway, 20th Floor, New York, New York, United States, 10018

Phone:

Show more...

Web:

This website was reported to be associated with iSave.



Add contact information for iSave

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated