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Isawall Systems, LLC

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Isawall Systems, LLC Reviews (4)

We have reviewed the complaint and are submitting this final response We did not receive any proof of Ms*** being in the construction industry as far as paper documentation, which makes her ineligible for the trade discount We are dismayed at the miscommunication that has occurred; our original stance stands, however I would suggest Ms [redacted] look into [redacted] ***, as a custom wall can be constructed using their products We have no further commentary on this exchange.Respectfully Submitted,Angela S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I think Angela's tone on the reply pretty much tells the story of how they treat their clients and makes attempt to resolve this compliant. She is as dismissive with me now as she was over the phone which is why I asked Fred to deal directly with him. I disclosed to them my situation that I was stuck because I had already sold my client on the isawall product so I couldn't just walk away. It's clear that order delay was created because I was waiting on samples which never arrived or I would have inadvertently made their "deadline" they had on a "promotion" that didn't even apply to me as I was purchasing under the trade pricing. Please note on attachment Fred states their first promotion ends on Dec first and that they do offer trade deals, etc. Fred and I also spoke by phone about the order which I would be placing under the trade deal he offered on the email(I'll paste it below to make sure it isn't missed.)Angela is clearly misrepresenting the facts, luckily I didn't only communicate by phone so I have written communication I can provide for your review.I will be providing you each and every email I sent to them which includes pictures I took during the construction of the property to show her my amazing work and why it was worth building the relationship with meThese are the links I provided in my email exhibit #showing the same property when I was in the building process:http://www.tmz.com/2016/09/14/drake-rihanna-airbnb-malibu-house-photos/h... /> Thank you,
*** ***
** *** *** *017, at 5:AM, s*** wrote:*** * Thank you for your interest in our fitness systemWe are currently running a promotion on the wall till Dec 1stThis is the only one we have ever doneWe do offer trade pricing of 15% on the wall and 10% on the accessoriesIsawall is the most versatile, space conscious functional training platform availableI have attached a price sheet , a standard installation manual and a short video we used at our last trade showWe do give a discount for multiple unitThe wall is customizable in height and width at no additional chargeShipping may vary based on selection of finishPlease let me know if there is anything else I may assist you withTo place an order just call the number listed below or send us a phone number with a convenient time to contact you. http://www.youtube.com/watch?v=GOVoEWroPQI&sns=em

The information given by the Ms. [redacted] is incorrect.  She initially contacted us on 11/22/17 to request a quote.  At that time, she was told that our 15% off special was only running through 12/1/17.  She responded on 11/28/17 to request samples.  We did not hear back from...

her until 1/9/18 that the samples did not arrive and that she would like to order the maple panel.  When told we would offer her 10% off, she sent several emails trying to bully us into giving her a builder discount (although there was no proof that she was a builder, she sent us Air BNB pictures off the internet of houses that were supposed to be samples of what her work looks like).  When we didn't give her what she wanted, she demanded to speak with the owner.  At this point, we have no interest in continuing this relationship.  She could purchase a similar product through [redacted].  We would be happy to submit the email chain if necessary where dates and professionalism can be proven, but again, we have no interest in providing our product to this customer.Sincerely,Angela S[redacted]

We have reviewed the complaint and are submitting this final response.  We did not receive any proof of Ms. [redacted] being in the construction industry as far as paper documentation, which makes her ineligible for the trade discount.  We are dismayed at the miscommunication that has occurred; our original stance stands, however.  I would suggest Ms. [redacted] look into [redacted], as a custom wall can be constructed using their products.  We have no further commentary on this exchange.Respectfully Submitted,Angela S[redacted]

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Address: PO Box 23051, Chagrin Falls, Ohio, United States, 44023-0051

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