Isbell Property Management LLC

Our maintenance policy allows a tenant to be present while repairs are being conducted on their unit or they can authorize the maintenance department to enter the apartment, make the repairs, and leave if they are not homeThis tenant chose to be present while the maintenance was being conducted, which is fine, as long as they answer their phone when called to set up an appointment or be present when the appointment is set up.We have two work orders on file for tenant; one dated June 16, and the other is dated July 6, (attached).On June 16, tenant submitted a work order requesting a number of repairs Our maintenance department called the tenant on June 19th to set up an appointment to make the repairs but tenant did notanswer the phone and no message could be left on her phone Our maintenance department was finally able to reach tenant on June 24, and repaired the items on the work order except that parts had to be ordered for the oven On July 2, the parts came in and tenant was called so repairs could be madeTenant stated that she was not available on July 2, but would be available on July 3, Our maintenance department was already committed on July 3, so repairs were scheduled for July 7, A visit with tenant on July 9th confirmed that our maintenance department had been at her unit several times to effect repairs and that all the repairs had been completedA review of the circumstances surrounding the requested repairs found that repairs were done in a timely manner; especially since the 4th of July holiday period fell within the time frame

They allowed an ex boyfriend and his girlfriend to forge my signature without confirming her identifyI'm stuck with a $collection that's not even in the correct nameWhen I called they told me tough luck times before I threatened to press charges in themThey "said" they would take care of it but I'm not sure they care at allIt is against the law for them to accept a forged signature even after I've proved that it's not mine

It is unfortunate that applicant was not able to secure the apartment that she desired; however, we are very upfront with our applicants. When they turn in their application and application fee, we specifically inform them of two things: First, that the application fee is a
nonrefundable fee for processing and reviewing the application (See Fees on page of the application) and secondly, that if they do not pay an application deposit to hold the property, the property remains on the market and Landlord may continue to show the Property to other prospective tenants and accept another offer (See Notice of Landlord’s Right to Continue to Show the Property on page of the application)When applicant inquired about the property, no one had applied for the propertyShe could have secured the property at the time she applied for the property by paying the application deposit to hold the unit; but she chose not to do soOn the same day that she applied, another applicant appliedfor the same unit and secured the unit by paying the application fee and deposit to hold the unitIt is unfortunate that we did not have another unit in the same price range to offer applicant so we offered her what we had in our inventoryOur application process is not unique to our organization; it is standard practice throughout our industryI am attaching a blank copy of our application which clearly explains what we tell our applicantsIf applicant will sign a release, we will be glad to send you a copy of her signed applicationWe will not be refunding applicant the application fee as we followed our procedures and did not mislead applicant

Hello again, in response to your most recent message, it seems you have answered most of your own questions yourselfSome cleaning was overlooked, and we include a detailed move-out cleaning sheet both on our website and give it out to tenants so they know what they are required to clean and fix up (including cleaning the entire fridge, and many other items)Anything not cleaned or fixed up to those standards, must be done by our vendors and then charged to you, as you have seenThe pictures we previously attached show the status of the property when it was handed back to us from the tenant, and we have more pictures for further proof of a variety of small damages and areas that needed various levels of cleaning, which added up to the charges seenWe must return properties to the owner or next tenant in moready status, as it was when the original tenant moved into the property, and our standards (disclosed in several move out documents provided to all tenants) reflect that

Hello,Your lease for 145 Engineers ended May 2017, at which time you moved out of the property, without returning to us your keys to the property, or scheduling a move-out inspection with us. For the pet deposit, that is a non-refundable deposit, as per your original lease. We are not going to...

argue every single point about your security deposit and bill that you received, but we will include pictures of the damage that was done to the property upon move-out. The property was not properly cleaned, the carpets were not cleaned (as is required per your lease) and had pet stains, there were scratches in the living room flooring, damage to the carpet, and the damage was not just stains but damage to the actual carpet. The back deck had paint on it and there was a hole that was patched in the back siding of the home. Also, we did look in your inventory and condition sheet and did notice that there was one kitchen cabinet door that you said was cracked, but when the home was returned, we found 6 additionally broken cabinet doors (not including the initial cracked one). Please look at the pictures in the attached link, that show that the home was return dirty and damaged, needing extensive cleaning and repairs. As a note, the owner was very generous in what she wanted you to pay for, as the broken cabinet doors alone cost over $1000 out of the owner's pocket to replace. If you would like to sit down with us to re-evaluate the security deposit, we would love to do so and discuss any fees that you would specifically like to challenge. [redacted]

Complaint: [redacted]
I am rejecting this response because: I moved out of the property in May 2017 in which I personally went with my child to your business and returned the keys. Your receptionist stated it was unnecessary to come in person since it was quite a drive for us, because she said the company changes the locks upon move out anyway. A month prior to move out, I was told an inspector would be calling me to schedule a move-out inspection. I requested the move out check list, completed the list, and waited for an inspector. Moving out is hectic, and if it is apart of your company to perform an inspection, the it is the job of the inspector to reach out to the tenant and schedule a walk through. I was told that one would reach out to me, not the other way around, or I most certainly would have made the arrangements. As far as the pet deposit, that is completely understandable and I accept that the funds are non-refundable. I will take 100% responsibility for the damages my family caused. However, the majority of what you described in your email and the pictures that were taken, we damages made prior to move in. We had five days to complete that inventory sheet, which I know is standard, but it is difficult to record every single damage. So, the likelihood of me being able to dispute all of the damages is not high which is most likely how your company takes advantage of tenants. When we moved in, the carpets were severely damaged and needed to be replaced. Upon move out, we had the carpets professionally cleaned and I sent the receipt to your company as requested. In addtion, the scratches on the livingroom floor were there upon move in. The additional kitchen cabinets that were "broken" is a completely false allegation. There were only two broken cabinets upon move-out, which again were there before. One located near the kitchen sink to the left, and one directly in the middle of the kitchen island. I will completely own the fact that there was paint on the deck, that was my daughter and I was unable to remove it. I can have the next door neighbors vouch that the tenants prior to us moving in did not keep that house in clean condition and caused numerous damages to the home. The patch on the side of the home, again was not us. There is a picture on here of the top of the dust at the top of the refrigerator. I don't even dust my own refrigerator, so the thought didnt even enter my mind upon move out. I swept, mopped, scrubbed toilets and bathtubs, and had the carpet professionally cleaned as asked. We also made sure the yard was cut, even though we had to cut it in the dark upon move out because we ran out of time during the day and had to store the lawn mower in the neighbors garage until we could come back to get it (this, they could also vouch for). I tried to improve the condition of the home and had it professionally painted in the living room and bedrooms which cost well over $500, but I never prodded for reimbursement of any kind. I wanted to make the house look nice while we occupied it. The owner of the property was nothing but kind for allowing us to rent the property for such a low amount, so we did nothing but respect the property to the best of our ability. I have never gone after a company like this, but the way that you do business is not right and no one should be taken advantage of like this again.
Regards,
[redacted]

Our maintenance policy allows a tenant to be present while repairs are being conducted on their unit or they can authorize the maintenance department to enter the apartment, make the repairs, and leave if they are not home. This tenant chose to be present while the...

maintenance was being conducted, which is fine, as long as they answer their phone when called to set up an appointment or be present when the appointment is set up.We have two work orders on file for tenant; one dated June 16, 2015 and the other is dated July 6, 2015 (attached).On June 16, 2015 tenant submitted a work order requesting a number of repairs.  Our maintenance department called the tenant on June 19th to set up an appointment to make the repairs but tenant did notanswer the phone and no message could be left on her phone.  Our maintenance department was finally able to reach tenant on June 24, 2015 and repaired the items on the work order except that parts had to be ordered for the oven.  On July 2, 2015 the parts came in and tenant was called so repairs could be made. Tenant stated that she was not available on July 2, 2015 but would be available on July 3, 2015. Our maintenance department was already committed on July 3, 2015 so repairs were scheduled for July 7, 2015. A visit with tenant on July 9th confirmed that our maintenance department had been at her unit several times to effect repairs and that all the repairs had been completed. A review of the circumstances surrounding the requested repairs found that repairs were done in a timely manner; especially since the 4th of July holiday period fell within the time frame.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business was able to offer me a move in special to alleviate the cost difference.
Regards, [redacted]

They allowed an ex boyfriend and his girlfriend to forge my signature without confirming her identify. I'm stuck with a $3503 collection that's not even in the correct name. When I called they told me tough luck 3 times before I threatened to press charges in them. They "said" they would take care of it but I'm not sure they care at all. It is against the law for them to accept a forged signature even after I've proved that it's not mine.