iScripts.com

Initial Business Response / [redacted] (1001, 13, 2014/10/14) */ [redacted] On 2/27/14, Ms [redacted] purchased our software On 3/4/14, Ms [redacted] then asked if the software could be used with [redacted] and we explained to her that you need a ***server (as stated on the requirements page of our website) in order to use the softwareWe also explained that it would not work with [redacted] On 3/10/14, Ms [redacted] purchased hosting through [redacted] but the software requires [redacted] (as stated on the requirements page) which is not available on [redacted] Next on 3/11/and 4/3/14, Ms [redacted] sent various emails requesting more technical support and we further tried to assist herFinally, on 6/11/Ms [redacted] asked our sales team for installation help and we were willing to install the software for her free of charge; however, on 6/12/14, Ms [redacted] asked for a refund and threatened to call the [redacted] We also noticed that she continued to use the softwareIf Ms [redacted] wanted a refund, she would have had to remove the software from her site and sent a completed refund request formThis is stated on the iScripts refund policy and we contacted Ms [redacted] several times with this information Initial Consumer Rebuttal / [redacted] (3001, 15, 2014/10/16) */ Forwarded message From: [redacted] Date: Tue, Oct 14, at 4:PM Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) To: "Revdex.com (Do Not Reply To This Email Address)" Final Business Response / [redacted] (4000, 18, 2014/11/05) */ We have decided to refund [redacted] the full amount of the software which is $ We are not able to refund the amount for the [redacted] web hosting per Miss [redacted] ' requestThis is because we have no affiliation with [redacted] and she would need to contact them individually We are still trying to do the most that we possibly can for the customerPlease let me know if there is anything else that we could do to further helpWe take these complaints very seriously and are looking forward to being able to reach out to the Revdex.comFinally, if you could please let me know if Ms [redacted] responds to the complaint and if we should request or if there is anything similarHope you had a great weekend! Final Consumer Response / [redacted] (3000, 22, 2014/11/20) */ From: [redacted] Date: Tue, Nov 18, at 2:AM Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) To: " [redacted] I have not received a refund from this company as they promisedI need a check mailed to meMy address is [redacted] XXXXX Thanks [redacted]

Initial Business Response / [redacted] (4001, 23, 2015/03/25) */ Business acknowledges the refund requestNo notification was received from Revdex.com until 3/ Initial Consumer Rebuttal / [redacted] (3000, 27, 2015/03/26) */ Refund has not been received yetThis is just another stalling technique they use

Initial Business Response /* (4001, 23, 2015/03/25) */
Business acknowledges the refund requestNo notification was received from Revdex.com until 3/
Initial Consumer Rebuttal /* (3000, 27, 2015/03/26) */
Refund has not been received yetThis is just another stalling technique they use

Ok here we goOrdered the Print Logic Script back on 28th November to help my business growPaid, Downloaded and installed in on my own server, NOT COMPATIBLE with my hosting server, I paid a lot of money to secure my domain, and NOT willing to transfer or purchase another domain hosting accountSo I asked iScripts.com for a refund within 24-hours of buying productAfter I completed the survey and sent it back this is the response I got back from iScripts:
---Message Start---
Hello Mark,
I am Shamil from iScripts Sales and Support teamThank you for your responseWe have initiated the refund processWe will keep you updated on the progressWe will take all your suggestions into considerThank you for sharing these responseHope you have a great dayRegards
Shamil
iScripts.com
User : *** Date : 12-09-11:IP : ***
---Message End---
Was sent a bunch of emails asking me to complete survey into why the product was faulty, I did this times, was then sent a Refund Request Form, I Completed it and returned it by Email
Here is the email I got back from them before Christmas of 2015:
---Message Start---
Hello Mark,
Thank you for sending in the Refund Request FormOne of our higher officials will contact you to coordinated with your refund requestWe deeply regret any inconvenience caused from our endMark, We wish you a Merry ChristmasRegards
Shamil
iScripts.com
User : ***
Date : 12-23-17:IP : ---Message End---
They confirmed that they had received the Refund Request Form on 23rd December Stil within the Days to comply with the Money Back GuaranteeI would like to point out right this moment, that all Files, Folders and Software relating to iScripts.com has been removed from my serveriScripts do not have any control over my serverI messaged them back and forwards over the last few weeks asking for an update to receiving my refund and this is the reply that I keep getting:
----Message Start----
Hello Mark,
I am Shamil from iScripts Sales and Support teamThank you for contacting iScripts supportI have checked the status of your refund from our endYour refund is approvedI understand that you are frustrated, but I can only check the status of your refundMay I offer a suggestion? Please call the number given below and please ask for the statusOur project manager will be able to help youFor more query you can contact us (312)423-between 9am - 5pm CST or write to us at [email protected] or [email protected] you and have a great dayPlease feel free to contact us for more assistanceRegards
Shamil
iScripts.com
User : ***
Date : 01-22-08:IP : *** ----Message End---
It is now 29/01/whole months and still NO refund, even though it has been "Approved" im still waitingSo come on iScripts.com or Amira Systems, you are one and the same company Give me my Refund back pleaseYou had my Refund Request Form back well before the Day Cut off LimitI will NOT be recommending your products or services to anybody, Your a diabolical company that does not think of the customers

My experience with Iscripts.com and its team has been nothing but professional, seamless and efficientI purchased software that has really helped with my business needs and whenever I have had technical questions or needed assistance, I have had no issues receiving exactly the response or help I needed from the team at Iscripts.comFrom my first interaction with the sales team at Iscripts to working with their IT support staff, I can say that every interaction has been professional and positiveI would recommend Iscripts.com and their products/services to others who are looking to expand upon their business and who need the right platform to reach their goals professionallyI can say with total confidence that Iscripts.com is a professional company to work with and their products are top notch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Full Refund has been receivedThis now concludes the matter between my self and
iScripts.com
Sincerely,
Mark Rhodes

I am not sure about other reviews, but my experience with the iScripts team was greatI purchased *** without much knowledge of the program and they have supported me promptly in my requestsThey patiently addressed my needs as I set up my websiteVery good chat support from Shamil and ArunThe product is awesome! I love it!
paonget from Sydney Australia

Initial Business Response /* (1001, 13, 2014/10/14) */
4. [redacted]
On 2/27/14, Ms. [redacted] purchased our software On 3/4/14, Ms. [redacted] then asked if the software could be used with [redacted] and we explained to her that you need a [redacted]server (as stated on the requirements page of our...

website) in order to use the software. We also explained that it would not work with [redacted] On 3/10/14, Ms. [redacted] purchased hosting through [redacted] but the software requires [redacted] (as stated on the requirements page) which is not available on [redacted] Next on 3/11/14 and 4/3/14, Ms. [redacted] sent various emails requesting more technical support and we further tried to assist her. Finally, on 6/11/14 Ms. [redacted] asked our sales team for installation help and we were willing to install the software for her free of charge; however, on 6/12/14, Ms. [redacted] asked for a refund and threatened to call the [redacted] We also noticed that she continued to use the software. If Ms. [redacted] wanted a refund, she would have had to remove the software from her site and sent a completed refund request form. This is stated on the iScripts refund policy and we contacted Ms. [redacted] several times with this information.
Initial Consumer Rebuttal /* (3001, 15, 2014/10/16) */
Forwarded message
From: [redacted]
Date: Tue, Oct 14, 2014 at 4:12 PM
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
To: "Revdex.com (Do Not Reply To This Email Address)" Final Business Response /* (4000, 18, 2014/11/05) */
We have decided to refund [redacted] the full amount of the software which is $447.30
We are not able to refund the amount for the [redacted] web hosting per Miss [redacted]' request. This is because we have no affiliation with [redacted] and she would need to contact them individually.
We are still trying to do the most that we possibly can for the customer. Please let me know if there is anything else that we could do to further help. We take these complaints very seriously and are looking forward to being able to reach out to the Revdex.com. Finally, if you could please let me know if Ms. [redacted] responds to the complaint and if we should request or if there is anything similar. Hope you had a great weekend!
Final Consumer Response /* (3000, 22, 2014/11/20) */
From: [redacted]
Date: Tue, Nov 18, 2014 at 2:21 AM
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
To: "[redacted]
I have not received a refund from this company as they promised. I need a check mailed to me. My address is
[redacted]
[redacted]
XXXXX
Thanks

[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Full Refund has been received. This now concludes the matter between my self and iScripts.com
Sincerely,
Mark ...

Rhodes

Initial Business Response /* (4001, 23, 2015/03/25) */
Business acknowledges the refund request. No notification was received from Revdex.com until 3/23.
Initial Consumer Rebuttal /* (3000, 27, 2015/03/26) */
Refund has not been received yet. This is just another stalling technique they...

use.