Iselborn Chiropractic & Sports Medicine

Initial Business Response /* (1000, 5, 2015/01/08) */
Below is the email communication between Mr*** and The Water ShedThe Water Shed has requested to see the taps and the receipt for the original purchase before any decisions can be made_______________________________________
From:
***
To: ***
Subject: Re: The Water Shed Water Treatment ***: Taps
Date: Wed, Jan 07:14:-
Good morning ***:
You can have a look at the taps but i'm holding on to themYou can also look at the system if you wantFor some reason you won't call the plumber and speak to him as he is the one here that has done the workI asked for reimbursement for the full price as that is what I paid for them when I got themThey were not on sale thenThere is $for the plumber that I have not even asked for as I was trying to meet you in the middleI am also out the money for the new taps which cost me over $I am not made of money and I need back what I put outI want you to converse with the plumber also as he is my professionalYour tech replaced the filter times during the processI am not trying to be unreasonable at allThe trouble started when the unit malfunctioned and things are fine now that it is fixedI don't know the sequence of events that caused this, I just know what happenedHope to see you soon and get this resolved
***
From: ***
Sent: Wednesday, January 07, 3:AM
To: ***
Subject: RE: The Water Shed Water Treatment ***: Taps
Good morning ***
I have had some personal issues, and my time has been tight to see the leastLast we talked, I was to go see you, and set my trip toward there based on you being home that dayI realize you called in later to say you would not be home during a certain time, and that turned out to be the time frame I was out thereUnfortunate
Anyway, I asked you for the receipt for the tapsWhen someone wants compensation for something they bought, they need a receiptNothing unusual about thatAlso, I have discussed this situation at length with the service tech, and he does not feel that the sequence of events around removing the unit could have in any way allowed material to get to your tapsSpecifically, he feels that there is no way the material could have made it through the system, and furthermore, even if it did, it could not have made it past the in-line filter before the UV systemSo I am sure you can understand my hesitation to just pay for a set of taps that was on sale, you have no reciept for and want full list price forI can't just be buying taps for everyone that says we caused an issue, if what they are saying doesn't rightSo I wanted to have a look for myselfI don't think this is unreasonableIt could be that after I take a look, it will all make senseMeanwhile, you have running water, new taps, no any particular urgency to riemburse, it should be able to wait until I can get thereI am down there regularly, just a lot going on, and I am busy even when not a lot going on out of the normYou see the time I am writing this, I am starting my day now, will be going till tonight in all likelihood
Can you understand why I would want to see the old taps, the sof your system, and also a receipt?
Regards, *** ***
> From: ***
> To:***
> Subject: FW: The Water Shed Water Treatment ***: Taps
> Date: Tue, Jan 14:24:-
>
>
>
> -----Original Message-----
> From: *** mailto:***
> Sent: January-06-8:AM
> To: '***'
> Subject: RE: The Water Shed Water Treatment ***: Taps
>
> ***, with all due respect this needs to be dealt with by ***We are a very small company and ***, the owner authorizes all refunds, payments, and creditsI only hoped to speed up the process by collecting as much information as I could as I understand you have been waiting the duration of holidaysWhen I responded to your email yesterday I did not realize that *** was already in contact with youBelieve me when I say we only have the best intentions and mean to cause you no frustrations but there is a process that we must follow that involves ***
>
> I have spoken with *** this morning he has informed me that he will be in touch with you directly
>
> Kindest Regards,
>
> ***
>
> -----Original Message-----
> From: *** mailto:***
> Sent: January-06-7:AM
> To: *** ***
> Subject: Re: The Water Shed Water Treatment ***: Taps
>
> ***This is becoming a fiasco as I have waited almost weeksI will not drop off the taps as I need them for proof if it comes to thatIf you contacted the plumber as I asked you would know
> The plumber tells me that if the taps are taken apart they will need new seals etcand won't be the same againThe lifetime warranty has been voided as the taps were worked onAs stated before and as you will see by the price I sent you that they are $I have already purchased new taps as I needed themThe money I want is for the old taps that were warranty voided by this malfunction not the new ones and The $is what I paid when we renovated the kitchen*** can come if he wants but I can't for the life of me see why as the techs have been here timesThe problem is solved now so there is nothing to seeYou need to handle this while he is away as I won't wait any longerI have been told it was you I was waiting for these weeks and I've been patient***Please resolve this so we can be on a good footing again
> ***
>
> -----Original Message-----
> From: *** ***
> Sent: Tuesday, January 06, 7:AM
> To: '***'
> Subject: RE: The Water Shed Water Treatment ***: Taps
>
> Good Morning ***,
>
> I have been told that the owner *** *** has been in contact with you in hopes to do an onsite visit to your home to come to a resolution***
>
> Tracy stated that you had mentioned dropping off the damaged tapWould you be able to do so? Perhaps I can have them looked at or have them here to show *** as he passes through
>
> Thanks
>
> *** ***, ***
> General Manager
>
> ***
>
> ***
>
>
>
> -----Original Message-----
> From: *** mailto:***
> Sent: January-05-9:AM
> To: *** ***
> Subject: Re: The Water Shed Water Treatment ***: Taps
>
> I will wait a bit but it's a cut and dried issueCall the plumber @
> *** His name is ***I have been extremely patient as I'm out this moneyIncluded is the cost of the tap set ruined
> ***
>
> -----Original Message-----
> From: *** ***
> Sent: Monday, January 05, 7:AM
> To: ***
> Subject: RE: The Water Shed Water Treatment ***: Taps
>
> Good Morning ***,
>
> I apologise for the delay in responseI am returning this morning from a vacation
>
> I will look into this matter this morning and you will either hear from myself or *** ***, the owner
>
> Thanks
>
>
> *** ***, ***
> General Manager
>
> ***
>
> ***
>
>
>
>
> -----Original Message-----
> From: The Water Shed Water Treatment *** mailto:***
> Sent: January-01-7:AM
> To: ***
> Subject: The Water Shed Water Treatment ***: Taps
>
> This is an enquiry email via *** from:
> ***
>
> I have tried my best to be patient about this situationI am getting no satisfaction from you people at allYou are trying to haggle on the price of the taps that were ruined when they are on the *** siteI did not get them on saleAt this point I am not even charging you for the plumbers visits.You are saying that the media couldn't get through the filter but your tech replaced it times and some could have got knocked loose and into the systemThe fact remains your machine malfunctioned and I have a reputable plumber to state what he found in the systemI will be taking this further to the Revdex.com if a solution is not reachedI am reasonable but I want my $back for the ta
Initial Consumer Rebuttal /* (3000, 7, 2015/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the dilemma and your needing time nowThis week you have personal issues but the previous weeks I was told there was no one there that was allowed to do anything with the complaintA business should never be left without someone who can handle problems that ariseHaving said that I will gladly wait until next week to see if you resolve this issue
***
Final Business Response /* (4000, 9, 2015/01/14) */
The Water Shed understands that Mr*** has waited the duration of the holiday and the *** leave that The Water Shed owner, Mr*** has takenWe appreciate the continued patience and look forward to the upcoming appointment between the two

Initial Business Response /* (1000, 5, 2015/03/06) */
The Water Shed is very surprised to receive the complaint from Mr. [redacted] as we are working together towards finding a resolution for Mr. [redacted]'s water troubles.
We are also surprised that Mr. [redacted] would suggest a lack of schedule maintenance...

on his water treatment equipment. We completed the first annual maintenance on October 1, 2013 and when we contacted Mr. [redacted] on October 2, 2014 he returned our phone call and suggested it was not a good time and he would contact us when available.
The Water Shed is committed to working with Mr. [redacted] and resolving his water problems and are confident that we will sort his problems out once and for all.

Initial Business Response /* (1000, 5, 2017/02/21) */
We have a proprietary product that we developed over many years of research, trial and error. The packaged products available to us for the purpose intended are expensive and not always effective. We just recently started selling the product...

that [redacted] refers to and are in the process of getting the proper labeling. We have offered [redacted] a refund on the products she paid for and hasn't used, and also allowing her to return but we would pick up the ones we dropped off at her residence.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I specifically asked for this information and received a response that simply said they would not disclose. There was no mention of this new product or that they would provide info in the future... they simply said they would not give us a listing. If they developed the product, a simple list of chemicals should be available for clients when they sell the product.