They are currently working with me to correct the issueI am supposed to have the car back tomorrow, and if the car is satisfactory I withdraw my complaint! Regards, [redacted]
Customer complained about swirls in the paint after reading a forum on the Spider in EuropeThose car completely differentWe are spending dollars to correct his mistake
Hello Ms [redacted] ,My name is [redacted] , General Manager at FIAT / ALFA Romeo of AustinWhile I am pleased you had a positive purchasing experience, I am very sorry to hear about your frustration with ownership over the last few weeksI would like to address each of your complaints one by one below:We do not guarantee piof vehicles for serviceWe, of course, will always do our best to accommodate our customers on a case by case basisIt may have been a misunderstanding as FIAT USA offers complimentary towing to disabled vehicles for the first years of ownershipYou absolutely should be able to service your vehicle in San Antonio at your local dealershipHowever, we are not affiliated in any manner other than we sell the same brands, as we are individually franchised We cannot influence the timeliness of service for this reasonNeither [redacted] nor Teofil are certified technicians and therefore unable to make assertions as to the functionality of your FIATHowever, a diagnostic test was performed and indicated the vehicle was operating normallyI am displeased about the radio station being changed; I am sorry for thisWe try to return all vehicles to our customers with all of the original settings as they were except where safety to our staff and customers is concernedAccording to your service records we addressed the mechanical issues you listed on September 25thI realize “normal” is a relative word, however, based on diagnostic testing and current weather conditions the vehicle is operating in a “normal” capacityI took the liberty to review the videos you postedAgain most were of issues we had previously servicedBut one, titled “FIAT 500X: rear view windshield malfunction and tire screeching while reversing,” is not in fact a malfunction but rather a safety featureWhen reversing with the front wipers engaged the back will swipe in order to clear the rear windowAgain, moisture and humidity coupled with the brand new brakes could cause this squealingOur customers always have access to speak with a director of any departmentI apologize you were made to feel otherwiseWhen any issue arises I would always advise you to speak with a DirectorWith that being said, you communicated your issues to my Service Director, AustinHe advised you to come by so that he could personally ride along with you to help reevaluate the noise issuesHe was also under the impression that you two had a very pleasant and constructive conversationYour tint has a warranty through the vendorI can only speculate that [redacted] asked for your availability to help schedule an appointment with this vendorWhen unsuccessful he shared the vendors contact information with youIt is not our policy to share your contact information with our vendors over and above what is necessary to perform the serviceWe will happily assist you with scheduling a tint repair through the vendor.Please understand that we are here to assist youI apologize that up to this point you have felt mislead or ignoredMy team has done their best to help you and communicate with youWe cannot perform a fix for something that is by all indication not malfunctioningAs for the desired settlement we cannot initiate a return or an exchangeWe will buy the vehicle back from you at the current market rateOr, I can make arrangements to have my Service Director ride along with you at your convenience as originally suggested
Complaint: [redacted] I am rejecting this response because:The information you have passed on from Austin Fiat is falseI was never given a replacement cord for my fiat and I am beyond livid that once again this dealership is giving out information.I still have the cord that originally came with my fiat with the visible damage it has caused to the shell as well as photos of the visible damage it has caused to the multiple outlets we tested it on.When I spoke with corporate they attempted to have the dealership give me a replacement cord but corporate said the dealership told them there was no problem with the cord only every outlet we tested which is a complete lie considering we used the an area used to charge [redacted] carsThe fact that Fiat of Austin fought me verbally for several hours on this, refusing to replace the cord and now are saying that they have replaced the cord is a complete outrage! I am beyond blown away at the amount of unprofessional-ism with this dealership! Fiat has made no attempt to contact me, no attempt to fix the situation and no attempt to apologies for this horrible and deceitfultreatment! Regards, [redacted] ***
To whom it may concern, Please see three items aboveWe are denying any wrong doing We have enclosed *** report alsoAs you can see he was charged not usWe have tried to offer a compromiseAs of today we have not heard back from himHe is an abusive customer who has fabricated the majority
of this incident Please feel free to reach out.Best,L*** ***
Dear [redacted], As you have mentioned in your complaint, you were provided with a CARFAX report indicating no damage. Can you please send over a copy of the original CARFAX report? At this time we are requesting CARFAX perform an investigation on this vehicle. We will be in touch once we...
have received information from CARFAX. Respectfully, [redacted]
Customer complained about swirls in the paint after reading a forum on the 124 Spider in Europe. Those car completely different. We are spending 400.00 dollars to correct his mistake.
Complaint: [redacted] I am rejecting this response because:The information you have passed on from Austin Fiat is false. I was never given a replacement cord for my fiat and I am beyond livid that once again this dealership is giving out false information.I still have the...
cord that originally came with my fiat with the visible damage it has caused to the shell as well as photos of the visible damage it has caused to the multiple outlets we tested it on.When I spoke with corporate they attempted to have the dealership give me a replacement cord but corporate said the dealership told them there was no problem with the cord only every outlet we tested which is a complete lie considering we used the an area used to charge [redacted] cars. The fact that Fiat of Austin fought me verbally for several hours on this, refusing to replace the cord and now are saying that they have replaced the cord is a complete outrage! I am beyond blown away at the amount of unprofessional-ism with this dealership! Fiat has made no attempt to contact me, no attempt to fix the situation and no attempt to apologies for this horrible and deceitfultreatment!
Regards,
[redacted]
They are currently working with me to correct the issue. I am supposed to have the car back tomorrow, and if the car is satisfactory I withdraw my complaint!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: it's not yet resolved. The dealership has asked for the Carfax report that they gave me while purchasing the vehicle.I am attaching the same this message. Please send it across to them.I have the hard copy with me, the one the sales agent give me. I can give it to the dealer personally if they want.
Regards,
[redacted]
WE sent a FEDEX to him and have a record of this ne cord that was sent. We have the tracking as well. Mr [redacted] also sent us the old cord back. I am not sure why he is stating we did not do this. Would you like our FedEx tracking number and the receipt for the new cord that was sent out?
Complaint: [redacted]
I am rejecting this response because: FIAT of Austin has made no serious attempt since our last encounter to reach a common ground to repair my brand-new vehicle. There were absolutely no charges pressed against me during my call to [redacted], only a request of [redacted] not to return to the property which I have not. [redacted] has embraced her employees abusive behavior toward me, and further more has employed a legal threat letters and gag order to bully me to go away. I never alluded to any form of abuse to my automobile, this is a blatant lie. All warranty work was approved and pending appointment, and the ordered parts have been sitting at FIAT of [redacted] since June 16, 2015.
Regards,
[redacted]
Please see attached letter from CarFax stating that the referenced damage record was first available for display on a CarFax report on March 13,2015( which was almost 1 month after the purchase) and that the record was not available including our Dealership for display prior to that date. Our intention is never to deceive our customers, and there were no deceptive practices associated with your purchase.
Hello Ms. [redacted],My name is [redacted], General Manager at FIAT / ALFA
Romeo of Austin. While I am pleased you had a positive purchasing experience, I
am very sorry to hear about your frustration with ownership over the last few
weeks. I would like to address each of your complaints one by one...
below:1. We do not guarantee pick-up of vehicles for
service. We, of course, will always do our best to accommodate our customers on
a case by case basis. It may have been a misunderstanding as FIAT USA offers
complimentary towing to disabled vehicles for the first 4 years of ownership. 2. You absolutely should be able to service your
vehicle in San Antonio at your local dealership. However, we are not affiliated
in any manner other than we sell the same brands, as we are individually franchised.
We cannot influence the timeliness of service for this reason.3. Neither [redacted] nor Teofil are certified
technicians and therefore unable to make assertions as to the functionality of
your FIAT. However, a diagnostic test was performed and indicated the vehicle
was operating normally. 4. I am displeased about the radio station being
changed; I am sorry for this. We try to return all vehicles to our customers
with all of the original settings as they were except where safety to our staff
and customers is concerned. 5. According to your service records we addressed
the mechanical issues you listed on September 25th. I realize “normal”
is a relative word, however, based on diagnostic testing and current weather
conditions the vehicle is operating in a “normal” capacity. 6. I took the liberty to review the videos you
posted. Again most were of issues we had previously serviced. But one, titled “FIAT
500X: rear view windshield malfunction and tire screeching while reversing,” is
not in fact a malfunction but rather a safety feature. When reversing with the
front wipers engaged the back will swipe in order to clear the rear window. Again,
moisture and humidity coupled with the brand new brakes could cause this squealing.7. Our customers always have access to speak with a
director of any department. I apologize you were made to feel otherwise. When
any issue arises I would always advise you to speak with a Director. With that
being said, you communicated your issues to my Service Director, Austin. He
advised you to come by so that he could personally ride along with you to help
reevaluate the noise issues. He was also under the impression that you two had a
very pleasant and constructive conversation. 8. Your tint has a warranty through the vendor. I
can only speculate that [redacted] asked for your availability to help schedule an
appointment with this vendor. When unsuccessful he shared the vendors contact
information with you. It is not our policy to share your contact information
with our vendors over and above what is necessary to perform the service. We
will happily assist you with scheduling a tint repair through the vendor.Please understand that we are here to assist you. I
apologize that up to this point you have felt mislead or ignored. My team has
done their best to help you and communicate with you. We cannot perform a fix
for something that is by all indication not malfunctioning. As for the desired
settlement we cannot initiate a return or an exchange. We will buy the vehicle
back from you at the current market rate. Or, I can make arrangements to have
my Service Director ride along with you at your convenience as originally
suggested.
We gave him a new cord
They are currently working with me to correct the issueI am supposed to have the car back tomorrow, and if the car is satisfactory I withdraw my complaint! Regards, [redacted]
Customer complained about swirls in the paint after reading a forum on the Spider in EuropeThose car completely differentWe are spending dollars to correct his mistake
Hello Ms [redacted] ,My name is [redacted] , General Manager at FIAT / ALFA Romeo of AustinWhile I am pleased you had a positive purchasing experience, I am very sorry to hear about your frustration with ownership over the last few weeksI would like to address each of your complaints one by one below:We do not guarantee piof vehicles for serviceWe, of course, will always do our best to accommodate our customers on a case by case basisIt may have been a misunderstanding as FIAT USA offers complimentary towing to disabled vehicles for the first years of ownershipYou absolutely should be able to service your vehicle in San Antonio at your local dealershipHowever, we are not affiliated in any manner other than we sell the same brands, as we are individually franchised We cannot influence the timeliness of service for this reasonNeither [redacted] nor Teofil are certified technicians and therefore unable to make assertions as to the functionality of your FIATHowever, a diagnostic test was performed and indicated the vehicle was operating normallyI am displeased about the radio station being changed; I am sorry for thisWe try to return all vehicles to our customers with all of the original settings as they were except where safety to our staff and customers is concernedAccording to your service records we addressed the mechanical issues you listed on September 25thI realize “normal” is a relative word, however, based on diagnostic testing and current weather conditions the vehicle is operating in a “normal” capacityI took the liberty to review the videos you postedAgain most were of issues we had previously servicedBut one, titled “FIAT 500X: rear view windshield malfunction and tire screeching while reversing,” is not in fact a malfunction but rather a safety featureWhen reversing with the front wipers engaged the back will swipe in order to clear the rear windowAgain, moisture and humidity coupled with the brand new brakes could cause this squealingOur customers always have access to speak with a director of any departmentI apologize you were made to feel otherwiseWhen any issue arises I would always advise you to speak with a DirectorWith that being said, you communicated your issues to my Service Director, AustinHe advised you to come by so that he could personally ride along with you to help reevaluate the noise issuesHe was also under the impression that you two had a very pleasant and constructive conversationYour tint has a warranty through the vendorI can only speculate that [redacted] asked for your availability to help schedule an appointment with this vendorWhen unsuccessful he shared the vendors contact information with youIt is not our policy to share your contact information with our vendors over and above what is necessary to perform the serviceWe will happily assist you with scheduling a tint repair through the vendor.Please understand that we are here to assist youI apologize that up to this point you have felt mislead or ignoredMy team has done their best to help you and communicate with youWe cannot perform a fix for something that is by all indication not malfunctioningAs for the desired settlement we cannot initiate a return or an exchangeWe will buy the vehicle back from you at the current market rateOr, I can make arrangements to have my Service Director ride along with you at your convenience as originally suggested
Complaint: [redacted] I am rejecting this response because:The information you have passed on from Austin Fiat is falseI was never given a replacement cord for my fiat and I am beyond livid that once again this dealership is giving out information.I still have the cord that originally came with my fiat with the visible damage it has caused to the shell as well as photos of the visible damage it has caused to the multiple outlets we tested it on.When I spoke with corporate they attempted to have the dealership give me a replacement cord but corporate said the dealership told them there was no problem with the cord only every outlet we tested which is a complete lie considering we used the an area used to charge [redacted] carsThe fact that Fiat of Austin fought me verbally for several hours on this, refusing to replace the cord and now are saying that they have replaced the cord is a complete outrage! I am beyond blown away at the amount of unprofessional-ism with this dealership! Fiat has made no attempt to contact me, no attempt to fix the situation and no attempt to apologies for this horrible and deceitfultreatment! Regards, [redacted] ***
To whom it may concern, Please see three items aboveWe are denying any wrong doing We have enclosed *** report alsoAs you can see he was charged not usWe have tried to offer a compromiseAs of today we have not heard back from himHe is an abusive customer who has fabricated the majority
of this incident Please feel free to reach out.Best,L*** ***
Dear [redacted], As you have mentioned in your complaint, you were provided with a CARFAX report indicating no damage. Can you please send over a copy of the original CARFAX report? At this time we are requesting CARFAX perform an investigation on this vehicle. We will be in touch once we...
have received information from CARFAX. Respectfully, [redacted]
Customer complained about swirls in the paint after reading a forum on the 124 Spider in Europe. Those car completely different. We are spending 400.00 dollars to correct his mistake.
Complaint: [redacted] I am rejecting this response because:The information you have passed on from Austin Fiat is false. I was never given a replacement cord for my fiat and I am beyond livid that once again this dealership is giving out false information.I still have the...
cord that originally came with my fiat with the visible damage it has caused to the shell as well as photos of the visible damage it has caused to the multiple outlets we tested it on.When I spoke with corporate they attempted to have the dealership give me a replacement cord but corporate said the dealership told them there was no problem with the cord only every outlet we tested which is a complete lie considering we used the an area used to charge [redacted] cars. The fact that Fiat of Austin fought me verbally for several hours on this, refusing to replace the cord and now are saying that they have replaced the cord is a complete outrage! I am beyond blown away at the amount of unprofessional-ism with this dealership! Fiat has made no attempt to contact me, no attempt to fix the situation and no attempt to apologies for this horrible and deceitfultreatment!
Regards,
[redacted]
They are currently working with me to correct the issue. I am supposed to have the car back tomorrow, and if the car is satisfactory I withdraw my complaint!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: it's not yet resolved. The dealership has asked for the Carfax report that they gave me while purchasing the vehicle.I am attaching the same this message. Please send it across to them.I have the hard copy with me, the one the sales agent give me. I can give it to the dealer personally if they want.
Regards,
[redacted]
WE sent a FEDEX to him and have a record of this ne cord that was sent. We have the tracking as well. Mr [redacted] also sent us the old cord back. I am not sure why he is stating we did not do this. Would you like our FedEx tracking number and the receipt for the new cord that was sent out?
Complaint: [redacted]
I am rejecting this response because: FIAT of Austin has made no serious attempt since our last encounter to reach a common ground to repair my brand-new vehicle. There were absolutely no charges pressed against me during my call to [redacted], only a request of [redacted] not to return to the property which I have not. [redacted] has embraced her employees abusive behavior toward me, and further more has employed a legal threat letters and gag order to bully me to go away. I never alluded to any form of abuse to my automobile, this is a blatant lie. All warranty work was approved and pending appointment, and the ordered parts have been sitting at FIAT of [redacted] since June 16, 2015.
Regards,
[redacted]
Please see attached letter from CarFax stating that the referenced damage record was first available for display on a CarFax report on March 13,2015( which was almost 1 month after the purchase) and that the record was not available including our Dealership for display prior to that date. Our intention is never to deceive our customers, and there were no deceptive practices associated with your purchase.
We gave him a new cord.
Hello Ms. [redacted],My name is [redacted], General Manager at FIAT / ALFA
Romeo of Austin. While I am pleased you had a positive purchasing experience, I
am very sorry to hear about your frustration with ownership over the last few
weeks. I would like to address each of your complaints one by one...
below:1. We do not guarantee pick-up of vehicles for
service. We, of course, will always do our best to accommodate our customers on
a case by case basis. It may have been a misunderstanding as FIAT USA offers
complimentary towing to disabled vehicles for the first 4 years of ownership. 2. You absolutely should be able to service your
vehicle in San Antonio at your local dealership. However, we are not affiliated
in any manner other than we sell the same brands, as we are individually franchised.
We cannot influence the timeliness of service for this reason.3. Neither [redacted] nor Teofil are certified
technicians and therefore unable to make assertions as to the functionality of
your FIAT. However, a diagnostic test was performed and indicated the vehicle
was operating normally. 4. I am displeased about the radio station being
changed; I am sorry for this. We try to return all vehicles to our customers
with all of the original settings as they were except where safety to our staff
and customers is concerned. 5. According to your service records we addressed
the mechanical issues you listed on September 25th. I realize “normal”
is a relative word, however, based on diagnostic testing and current weather
conditions the vehicle is operating in a “normal” capacity. 6. I took the liberty to review the videos you
posted. Again most were of issues we had previously serviced. But one, titled “FIAT
500X: rear view windshield malfunction and tire screeching while reversing,” is
not in fact a malfunction but rather a safety feature. When reversing with the
front wipers engaged the back will swipe in order to clear the rear window. Again,
moisture and humidity coupled with the brand new brakes could cause this squealing.7. Our customers always have access to speak with a
director of any department. I apologize you were made to feel otherwise. When
any issue arises I would always advise you to speak with a Director. With that
being said, you communicated your issues to my Service Director, Austin. He
advised you to come by so that he could personally ride along with you to help
reevaluate the noise issues. He was also under the impression that you two had a
very pleasant and constructive conversation. 8. Your tint has a warranty through the vendor. I
can only speculate that [redacted] asked for your availability to help schedule an
appointment with this vendor. When unsuccessful he shared the vendors contact
information with you. It is not our policy to share your contact information
with our vendors over and above what is necessary to perform the service. We
will happily assist you with scheduling a tint repair through the vendor.Please understand that we are here to assist you. I
apologize that up to this point you have felt mislead or ignored. My team has
done their best to help you and communicate with you. We cannot perform a fix
for something that is by all indication not malfunctioning. As for the desired
settlement we cannot initiate a return or an exchange. We will buy the vehicle
back from you at the current market rate. Or, I can make arrangements to have
my Service Director ride along with you at your convenience as originally
suggested.