Ishler's Truck Caps

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]June 14, 2017[redacted]Revdex.com1337 North Front StreetHarrisburg, PA 17102Complaint: 12172022Dear Ms. Cameron,I have received your email regarding my complaint submitted on 5/23/2017, and have read the business' attached message regarding the complaint. In the business' message, they write, "He did not specify how many doors his truck had". They also say, "we simply ordered the cap he instructed us to order". The fundamental details required when ordering a truck cap are the vehicle's year, make, model, bed length, and number of doors. If they had ordered the cap I instructed them to, they would have ordered the cap for a 2014 Toyota Tundra with an 8 foot bed and 2 doors, not the 4 door model I received. If the number of doors was not specified, as the business writes, they could not have known which cap to order. Therefore, if what the business says is true, they blindly ordered the wrong cap without clarifying the number of doors the vehicle has, a fundamental part of the ordering process. If what they write is false, they mistakenly ordered the wrong cap. When I came to the business in June of 2016, they installed the cap. As I have said, the cap prodtudes conspicuously behind the end of the bed, causing the water leakage during rain. As professionals who have been in the business for years, they must have recognized that the cap did not fit evenly as it should have, meaning it was the wrong model. Having realized they ordered the wrong cap, they lied by omission by withholding the information that it was the wrong cap, leading me to believe it was truly the product I believed I was purchasing. This information was likely withheld because the owner did not want to lose the sale and take a monetary loss by having to return the cap to the manufacturer. Instead of owning up to their mistake, they knowingly sold me the wrong product, in hopes that I would remain ignorant of their deceit. Now I have become aware of it, I simply wish to return the product for a refund. The business writes, "we do not refund money to customers who do not want their cap anymore, for whatever reason". As I never recieved the cap which I was lead to believe I was purchasing, I believe my request for a refund is more than reasonable. 
Regards and Thanks,
Charles Maglio