Island Amusement Company

[redacted] came in to our shop in February with his [redacted] and described symptoms of what seemed to be a transmission problemWe performed a point check on the vehicle in addition to removing the transmission pan to inspect the condition of his transmission fluidThis was done for a fee of $50, which he agreed to Upon inspection, we determined that there was a generous amount of metal contamination in the fluidWe informed [redacted] of this, as well as took a picture of it in order for him to be fully aware of the extent of itWe advised him that the contamination found in the pan was excessive and that we would not recommend the replacement of the solenoid pack assemblyIf we were to replace the solenoid pack we could not guarantee the repair due to the contamination in the panWe advised M [redacted] the best way to further diagnose the problem would be to remove the transmission in order to perform a tear down and thorough inspectionWe explained to him that without specifically pinpointing the vehicle’s problem, or knowing the extent of any internal damage, the cost to repair it could vary anywhere from $3,to $3,He decided that he was not going to move forward and repair the vehicle After he refused repairs and picked his car up he informed us he sold the carThe person who purchased the vehicle from him said they installed a solenoid on the vehicle for $40.00, which seems to have fixed it That may have fixed the symptoms that the vehicle was having at that time, but that is not what we feel would be the best route to repair itWe always strive to advise our customers on how to repair their vehicles safely, effectively, and in a manner that can maximize the timeline of the vehicle’s drivabilityWe feel we gave Mr [redacted] the best recommendation for his vehicle Cottman never advised him to sell his vehicle, or how much to sell it forThis was his own personal decision and we do not feel that we are held responsible for any repercussions he may have for doing so

Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
*** *** The corporate office was supposed to send me a $check but as of yet has not even done thatI guess you live and learn but hopefully others want have to endure such hostile issues in the futureI will never do business with these folks again as it is definitely not worth itI am done

In December
2015, Mr. [redacted] informed us that he ran over something with his 2002 Maserati
Spyder. After discussing the possible damage to the vehicle it was towed to
Cottman Transmission on 12/26/2015, per his...

request.
After performing an inspection on the vehicle it was necessary to disassemble
the car to determine the quality of the clutch and the amount of damage that
may have been caused to it. This was done after [redacted], Adjuster for
Haggerty Insurance (Mr. [redacted]'s insurance company) approved and signed for the
removal, dismantle and inspection (RDI) on 12/29/2015. Mr. [redacted] was in
contact with us, as well as his insurance company. He was made aware of our
meeting with the insurance company and the approval we received from them on 12/29/2015.
We
submitted an estimate on repairing the damage to Mr. [redacted], insurance
adjuster, as instructed by [redacted] on 1/7/2016. Upon receiving this
information [redacted] approved the repair (which included the labor to RDI) in
the amount of $14,091.43 on 1/13/2016 for the full repair.
Furthermore,
on Mr. [redacted]'s end, there were several discrepancies between what the
insurance company told us about issuing his payment and what he told us.
According to [redacted], his payment was issued on 1/13/2016. The claim was approved and paid directly to
Mr. [redacted]. Therefore, we informed Mr. [redacted] that he would need to make full
payment prior us to completing the repair. This was to ensure payment due to
the high cost of the parts that would need to be purchased. Once we informed
Mr. [redacted] of this he instructed us that he would be picking up the vehicle for
repair at another facility. We asked Mr. [redacted] for the full payment for the
RDI and reassembling of the vehicle before releasing the vehicle.
He came to
Cottman on 1/25/2016 and was informed that
if he were to make a payment that same day we would waive the fees for storage.
Furthermore, the storage fees weren’t waived because Mr. [redacted]’s failure to
make a payment. The $500 he was charged was for administrative fees. These
administrative fees covered storage, the hours worked to locate parts, pricing
repair, communication with the insurance company, and communication with Mr.
[redacted]. We discussed this when he came to our shop to pay and he said that he
fully understood this fee.
Throughout
the time of having Mr. [redacted]’s vehicle in our shop we were always in constant
contact with him. There were phone calls made to keep him updated of our
progress with his insurance company along with text messages on January 11-12,
18-22 and 25th.
Cottman Transmission

[redacted] came in to our
shop in February with his 2010 [redacted] and described symptoms of what
seemed to be a transmission problem. We performed a 21 point check on the
vehicle in addition to removing the transmission pan to inspect the condition
of his transmission fluid. This was...

done for a fee of $50, which he agreed to.  Upon inspection, we determined that there was
a generous amount of metal contamination in the fluid. We informed [redacted] of this, as well as took a picture of it in order
for him to be fully aware of the extent of it. We advised him that the
contamination found in the pan was excessive and that we would not recommend
the replacement of the solenoid pack assembly. If we were to replace the
solenoid pack we could not guarantee the repair due to the contamination in the
pan. We advised M[redacted] the best way to further
diagnose the problem would be to remove the transmission in order to perform a
tear down and thorough inspection. We explained to him that without specifically
pinpointing the vehicle’s problem, or knowing the extent of any internal
damage, the cost to repair it could vary anywhere from $3,000 to $3,500. He
decided that he was not going to move forward and repair the vehicle.
After he refused repairs and picked his car up he informed
us he sold the car. The person who purchased the vehicle from him said they
installed a solenoid on the vehicle for $40.00, which seems to have fixed it.
That may have fixed the symptoms that the vehicle was having at that time, but
that is not what we feel would be the best route to repair it. We always strive
to advise our customers on how to repair their vehicles safely, effectively,
and in a manner that can maximize the timeline of the vehicle’s drivability. We
feel we gave Mr. [redacted] the best recommendation for his vehicle.  Cottman never advised him to sell his vehicle,
or how much to sell it for. This was his own personal decision and we do not
feel that we are held responsible for any repercussions he may have for doing
so.