[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Pricing a vehicle at $- and then agreeing to sell this vehicle with $in made up "fees" - I've bought cars in my lifetime and NEVER paid over $for a "doc fee" - and NEVER EVER EVER paid a "freight fee" - especially when I was driving up to get the vehicle.Since WHEN is it fair business practice to agree to an online price and then hit the customer with "AS LONG AS YOU PAY FOR $- over 10% of the cost of the car - in FEES".This is HIGHLY UNETHICAL - hence my complaint at the Revdex.com.DOUBLE CHARGING for a freight charge - THIS FEE IS ALREADY LISTED ON EVERY MARONEY (Window Sticker) IN THE WORLD. It's ALREADY IN THE PRICE OF THE CAR. Charging me for an "ADDITIONAL" freight fee is just a way for them to PRETEND to discount the car - to the lowest around, and then BAIT AND SWITCH when you contact them.AND - if you look at their website - they even spell out their freight charges - and NOT ALL VEHICLES HAVE FREIGHT CHARGES...See for yourself.http://www.sheehy.com/FreightI'm attaching screen shots SHOWING that the VW *** LISTS NO FREIGHT CHARGE - so now trying to charge me is UNBELIEVABLE.Regards,
*** ***
In response to a letter we received for the above ID number this matter has been resolved. We replaced the complainant's car and they are now satisfied. We aim to please our customers and hope this case is closed with your department. If there is any further information needed, please...
feel free to contact me directly @ ###-###-#### or [redacted]@sheehy.com.Sincerely,Chinita M[redacted]ControllerSheehy Volkswagen
To whom it may concern:I have reached out to [redacted] and we are working on a deal for him to trade Out of his current vehicle to the one that has the features he so desires.
[redacted] visited our dealership initially looking at a [redacted] SE with Technology, a more expensive vehicle. He then decided to go with a lower trim level with less features, the SE, because of the lower price. He continued to negotiate another $500 off the price of the vehicle specifically...
because it did not have the push button start that the SE with Technology had, acknowledging that the vehicle had less features. We have the signed purchase order and all purchase documents associated. Additionally, the one feature that [redacted] mentions, the Park Distance Assistant, is only available on the SEL Premium trim level, which is $7,990 more expensive. [redacted] never looked at or mentioned an SEL Premium and we did not have one on our lot that he would have seen the feature on.We are happy to help [redacted] trade out of his [redacted] into the model he's looking for.Regards,
Received: DEC 14 2015 01:40pmDecember 12, 2015Revdex.com Metro Washington DC and Eastern Pennsylvania 1411 k St. NW, 10th floor Washington DC 20005-3404ID [redacted]Dear [redacted],We are sorry to learn of [redacted]'s dissatisfaction. On November 17, 2015 we performed a routine oil change and during...
that wisit we found that the front brake pads were worn to the service limit. We advised [redacted] of the condition. He was very quick to point out that we had done the previous brake replacement 30,000 miles ago. It was his opinion that this was entirely too soon to warrant replacement again and it must have been due to inferior workmanship and or inferior parts. Nothing in our diagnosis could support his statement. We find front brake life on Volkswagen [redacted] vehicles operated in our area averages about 25,000 to 35,000 miles. Despite our explanation of various conditions that could accelerate brake wear [redacted] refused to accept the fact that the brakes were worn out due to normal wear. Upon further investigation we found our previous brake work was done on August 8, 2014 at 135,199 miles (invoice [redacted] enclosed). His current invoice dated November 17, 2015 indicated a mileage of 176,840 miles (invoice [redacted] enclosed). That indicated that the actual mileage from the original brake Work was 41,641 miles not the 30,000 [redacted] made it his complaint statement. At 41,840 miles we can defiantly attribute this to normal Wear and consider this matter closed. As an extra courtesy we offer our service customers complimentary manicures on Tuesday mornings, Our records indicate our manicurist was present on November 17, 2015. I can't explain way [redacted] could not find her. [redacted] stated that this complimentary service was an incentive for him bringing his vehicle that day. In fairness to him We will gladly reimburse him for up to $20.00 for his wife to have a manicure done elsewhere. All he has to do is forward us a paid receipt.Should you have any questions please don't hesitate to callSincerely,Pete D[redacted] Service DirectorSHEEHY VOLKSWAGEN QF SPRINGFIELD ###-###-#### [redacted] Springfield, VA[redacted] www.sheehy.com
To whom it may concern:In response to a letter we received for the above ID number below is the correspondence with said customer.I responded back and told customer ID # [redacted] since it's the last day of the month, we would need a deposit to secure the car for them. We also told them they must pay...
the online price of $14,990 plus freight $820, Processing fee of $699 and taxes and tags in their state (Texas). They then replied to me saying "I'm not paying your bt BS fees of $699 and freight." Then, I told them we would not be able to sell them the car waiving the freight and processing fee. Then, they emailed back and threatened me that they would write bad reviews online and write to Revdex.com and AG. They also started sending multiple leads to different sales people at our store.At that point, I was done with them and emailed them back and told them if they feel they should take these actions then they should. I also told them since they are harassing us and threatening me, then we would not like to do business with them since our fees are not negotiable. I also mentioned we have the best price and the right car, that is why they contacted us and if they have a better deal, they should go with it.Sincerely,Russ Z[redacted]SHEEHY VOLKSWAGEN OF SPRING FIELD ###-###-#### [redacted] Springfield, VA[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The brake pads ill,understand that they go faster but to tell me that the rotors are bad too and have major groves that is unacceptable plus the person who does the nails was not there at all because I asked multiple people and they told me that it was there for an hour in the morning and left after. Why would you lie that the person was there ???? It doesn't make sense. If they lie for simple lie that the person who made the nail was there than what to believe about the rotors. Tye rotors have extreme groves and I complain before after the dealership put the brakes and rotors that there is excessive dirt on my front wheels and they told me that it will go away but it did not and now i,have bad rotors and brakes
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Pricing a vehicle at $- and then agreeing to sell this vehicle with $in made up "fees" - I've bought cars in my lifetime and NEVER paid over $for a "doc fee" - and NEVER EVER EVER paid a "freight fee" - especially when I was driving up to get the vehicle.Since WHEN is it fair business practice to agree to an online price and then hit the customer with "AS LONG AS YOU PAY FOR $- over 10% of the cost of the car - in FEES".This is HIGHLY UNETHICAL - hence my complaint at the Revdex.com.DOUBLE CHARGING for a freight charge - THIS FEE IS ALREADY LISTED ON EVERY MARONEY (Window Sticker) IN THE WORLD. It's ALREADY IN THE PRICE OF THE CAR. Charging me for an "ADDITIONAL" freight fee is just a way for them to PRETEND to discount the car - to the lowest around, and then BAIT AND SWITCH when you contact them.AND - if you look at their website - they even spell out their freight charges - and NOT ALL VEHICLES HAVE FREIGHT CHARGES...See for yourself.http://www.sheehy.com/FreightI'm attaching screen shots SHOWING that the VW *** LISTS NO FREIGHT CHARGE - so now trying to charge me is UNBELIEVABLE.Regards,
*** ***
In response to a letter we received for the above ID number this matter has been resolved. We replaced the complainant's car and they are now satisfied. We aim to please our customers and hope this case is closed with your department. If there is any further information needed, please...
feel free to contact me directly @ ###-###-#### or [redacted]@sheehy.com.Sincerely,Chinita M[redacted]ControllerSheehy Volkswagen
To whom it may concern:I have reached out to [redacted] and we are working on a deal for him to trade Out of his current vehicle to the one that has the features he so desires.
[redacted] visited our dealership initially looking at a [redacted] SE with Technology, a more expensive vehicle. He then decided to go with a lower trim level with less features, the SE, because of the lower price. He continued to negotiate another $500 off the price of the vehicle specifically...
because it did not have the push button start that the SE with Technology had, acknowledging that the vehicle had less features. We have the signed purchase order and all purchase documents associated. Additionally, the one feature that [redacted] mentions, the Park Distance Assistant, is only available on the SEL Premium trim level, which is $7,990 more expensive. [redacted] never looked at or mentioned an SEL Premium and we did not have one on our lot that he would have seen the feature on.We are happy to help [redacted] trade out of his [redacted] into the model he's looking for.Regards,
Received: DEC 14 2015 01:40pmDecember 12, 2015Revdex.com Metro Washington DC and Eastern Pennsylvania 1411 k St. NW, 10th floor Washington DC 20005-3404ID [redacted]Dear [redacted],We are sorry to learn of [redacted]'s dissatisfaction. On November 17, 2015 we performed a routine oil change and during...
that wisit we found that the front brake pads were worn to the service limit. We advised [redacted] of the condition. He was very quick to point out that we had done the previous brake replacement 30,000 miles ago. It was his opinion that this was entirely too soon to warrant replacement again and it must have been due to inferior workmanship and or inferior parts. Nothing in our diagnosis could support his statement. We find front brake life on Volkswagen [redacted] vehicles operated in our area averages about 25,000 to 35,000 miles. Despite our explanation of various conditions that could accelerate brake wear [redacted] refused to accept the fact that the brakes were worn out due to normal wear. Upon further investigation we found our previous brake work was done on August 8, 2014 at 135,199 miles (invoice [redacted] enclosed). His current invoice dated November 17, 2015 indicated a mileage of 176,840 miles (invoice [redacted] enclosed). That indicated that the actual mileage from the original brake Work was 41,641 miles not the 30,000 [redacted] made it his complaint statement. At 41,840 miles we can defiantly attribute this to normal Wear and consider this matter closed. As an extra courtesy we offer our service customers complimentary manicures on Tuesday mornings, Our records indicate our manicurist was present on November 17, 2015. I can't explain way [redacted] could not find her. [redacted] stated that this complimentary service was an incentive for him bringing his vehicle that day. In fairness to him We will gladly reimburse him for up to $20.00 for his wife to have a manicure done elsewhere. All he has to do is forward us a paid receipt.Should you have any questions please don't hesitate to callSincerely,Pete D[redacted] Service DirectorSHEEHY VOLKSWAGEN QF SPRINGFIELD ###-###-#### [redacted] Springfield, VA[redacted] www.sheehy.com
To whom it may concern:In response to a letter we received for the above ID number below is the correspondence with said customer.I responded back and told customer ID # [redacted] since it's the last day of the month, we would need a deposit to secure the car for them. We also told them they must pay...
t BS fees of $699 and freight." Then, I told them we would not be able to sell them the car waiving the freight and processing fee. Then, they emailed back and threatened me that they would write bad reviews online and write to Revdex.com and AG. They also started sending multiple leads to different sales people at our store.At that point, I was done with them and emailed them back and told them if they feel they should take these actions then they should. I also told them since they are harassing us and threatening me, then we would not like to do business with them since our fees are not negotiable. I also mentioned we have the best price and the right car, that is why they contacted us and if they have a better deal, they should go with it.Sincerely,Russ Z[redacted]SHEEHY VOLKSWAGEN OF SPRING FIELD ###-###-#### [redacted] Springfield, VA[redacted]
the online price of $14,990 plus freight $820, Processing fee of $699 and taxes and tags in their state (Texas). They then replied to me saying "I'm not paying your b
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The brake pads ill,understand that they go faster but to tell me that the rotors are bad too and have major groves that is unacceptable plus the person who does the nails was not there at all because I asked multiple people and they told me that it was there for an hour in the morning and left after. Why would you lie that the person was there ???? It doesn't make sense. If they lie for simple lie that the person who made the nail was there than what to believe about the rotors. Tye rotors have extreme groves and I complain before after the dealership put the brakes and rotors that there is excessive dirt on my front wheels and they told me that it will go away but it did not and now i,have bad rotors and brakes
Regards,
[redacted]