For the most part the client is right except in a few critical instances.
While she was in the store talking to ***, our South store was on the phone listening to the conversation and instructing *** on what to say to customer and they both confirmed that at no
point in time did she tell *** that Lola's Hair will refund herTherefore based on our no haggle policy we offered her a replacement of the product
*** informed my employees she was a lawyer and would sue us and report to Revdex.com, however this is a common tactic used by customers to threaten small businesses just to get what they want
It is clearly displayed in the store that we have no refund or exchange simply to dissuade people who are trying to take advantage of usHowever in circumstances such as the Silk closure having issues under weeks it is absolutely appropriate for me to stand behind my product and replace it
For the record the ability of *** hair to last for to years is highly dependent on how consumer cares for their hair and closures only last for about months not to years
At this point the offer of exchange is still on the table
In conclusion, just as *** mentioned in her opening statement this is very simple, she had a problem with the product and we offered to replace itAt no point in time did we offer her a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Lola's Hair in reference to complaint ID [redacted], and find that this resolution is my only option to dealing with this business owner and situation.
[redacted] Sent: Thursday, September 18, 2014 2:42 PMTo: drteamCc: [redacted]Subject: Case # [redacted]
Dear Dispute resolution team,
I am responding to your letter regarding the above referenced case.
We were expecting to hear back from Ms. [redacted] after we had told her what products to use on the hair but never heard from her so we assumed everything was okay.
I spoke to Miss [redacted] and apologized to her for the quality of the product and we agreed that Lola's Hair will replace the hair for her as soon as we receive the new batch over the next 2 weeks.
I truly apologize for the inconvenience. Please let me know what the next steps will be.
For the most part the client is right except in a few critical instances.
While she was in the store talking to ***, our South store was on the phone listening to the conversation and instructing *** on what to say to customer and they both confirmed that at no
point in time did she tell *** that Lola's Hair will refund herTherefore based on our no haggle policy we offered her a replacement of the product
*** informed my employees she was a lawyer and would sue us and report to Revdex.com, however this is a common tactic used by customers to threaten small businesses just to get what they want
It is clearly displayed in the store that we have no refund or exchange simply to dissuade people who are trying to take advantage of usHowever in circumstances such as the Silk closure having issues under weeks it is absolutely appropriate for me to stand behind my product and replace it
For the record the ability of *** hair to last for to years is highly dependent on how consumer cares for their hair and closures only last for about months not to years
At this point the offer of exchange is still on the table
In conclusion, just as *** mentioned in her opening statement this is very simple, she had a problem with the product and we offered to replace itAt no point in time did we offer her a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Lola's Hair in reference to complaint ID [redacted], and find that this resolution is my only option to dealing with this business owner and situation.
From: [redacted]...
[redacted] Sent: Thursday, September 18, 2014 2:42 PMTo: drteamCc: [redacted]Subject: Case # [redacted]
Dear Dispute resolution team,
I am responding to your letter regarding the above referenced case.
We were expecting to hear back from Ms. [redacted] after we had told her what products to use on the hair but never heard from her so we assumed everything was okay.
I spoke to Miss [redacted] and apologized to her for the quality of the product and we agreed that Lola's Hair will replace the hair for her as soon as we receive the new batch over the next 2 weeks.
I truly apologize for the inconvenience. Please let me know what the next steps will be.
Sincerely
[redacted]