Island Breeze Apartments

I have attempted multiple times to sit down and review E [redacted] 's full account and he has declined via non-responseI have explained to him that he is looking at an invoice that only shows him the remaining balance on his account and does not show him the original balanceI forwarded him an email that was sent on 11/20/that shows the original balance, I have also provided him with documentation that shows that we have credited all of his payments to his accountI have also told him each time that if he finds there is a discrepancy or that we have missed a payment that I am happy to correct it.E [redacted] started at Kali in May of He signed up for our basic massage program (Western Massage and Anatomy I) he chose to finance this contract with a 12% finance chargeHe paid his account relatively consistently until December He completed the Western Massage Program in August of and signed up to take Advanced courses to complete the required hours for state certificationHe completed a portion of this contract and then in January 2017, he decided to withdrawal from his contract, saying he was going to Standing Rock to stand with his peopleI processed a withdrawal on his accountWe didn't receive another payment from him until March After multiple attempts to collect monies owed, he finally responded on 11/20/and said he was ready to pay his balanceHis balance at the time included Late fees and I told him I would waive half the late fee out of good faith that he was attempting to pay his balanceThat same day, I sent him an invoice clearly documenting his balance and broke down all of the charges so there was no confusionWe ran his card for the total balance of $3,per his request to pay his balanceHe then called and said he didn't realize there was so much left and that he would like us to refund the payment and instead charge him $per month until the balance is paidI explained to him that he hadn't finished paying for Western Massage yet, so the remaining balance on his first contract has been added to this invoiceI refunded the full amount and set him up on autopay to pay his balance in payments.E [redacted] says I am charging him more fees to try to get more money from him, but in reality, I waived more than half of his late fees and I waived additional finance charges for financing his remaining balanceI'm not looking to get additional money from him, I just want to get the money he agreed to pay on 11/20/And up until last month he was faithfully payingI called him in February when his card declined and he said he got a new cardI asked for the new card and he started giving us the run aroundFirst it was that we hadn't sent him a receipt (we have sent it multiple times now)Then he started saying we hadn't credited all his payments (we sent him a print out of all his applied payments)Then he said the balance hadn't changed since 11/20/(I explained the the invoice is dated 11/20/because that is when it was created and that the invoice shows the payments and the remaining balance, but not the original balanceSo I sent him the original balance.)I have all of the documentation that proves I have not charged him anything extra and that he still owes Kali Institute $2,(Original balance $3,minus $in payments = $2,362.36) I have been willing to sit down and go through everything in detail and he isn't interested in the facts.Please let me know if you need any additional documentation.Thank you [redacted] N [redacted] Executive Director***n [redacted] [email protected]

I have attempted multiple times to sit down and review E[redacted]'s full account and he has declined via non-response. I have explained to him that he is looking at an invoice that only shows him the remaining balance on his account and does not show him the original balance. I forwarded him an email...

that was sent on 11/20/17 that shows the original balance, I have also provided him with documentation that shows that we have credited all of his payments to his account. I have also told him each time that if he finds there is a discrepancy or that we have missed a payment that I am happy to correct it.E[redacted] started at Kali in May of 2016. He signed up for our basic massage program (Western Massage and Anatomy I) he chose to finance this contract with a 12% finance charge. He paid his account relatively consistently until December 2016. He completed the Western Massage Program in August of 2016 and signed up to take Advanced courses to complete the required hours for state certification. He completed a portion of this contract and then in January 2017, he decided to withdrawal from his contract, saying he was going to Standing Rock to stand with his people. I processed a withdrawal on his account. We didn't receive another payment from him until March 2017. After multiple attempts to collect monies owed, he finally responded on 11/20/2017 and said he was ready to pay his balance. His balance at the time included Late fees and I told him I would waive half the late fee out of good faith that he was attempting to pay his balance. That same day, I sent him an invoice clearly documenting his balance and broke down all of the charges so there was no confusion. We ran his card for the total balance of $3,262.36 per his request to pay his balance. He then called and said he didn't realize there was so much left and that he would like us to refund the payment and instead charge him $300 per month until the balance is paid. I explained to him that he hadn't finished paying for Western Massage yet, so the remaining balance on his first contract has been added to this invoice. I refunded the full amount and set him up on autopay to pay his balance in payments.E[redacted] says I am charging him more fees to try to get more money from him, but in reality, I waived more than half of his late fees and I waived additional finance charges for financing his remaining balance. I'm not looking to get additional money from him, I just want to get the money he agreed to pay on 11/20/17. And up until last month he was faithfully paying. I called him in February when his card declined and he said he got a new card. I asked for the new card and he started giving us the run around. First it was that we hadn't sent him a receipt (we have sent it multiple times now). Then he started saying we hadn't credited all his payments (we sent him a print out of all his applied payments). Then he said the balance hadn't changed since 11/20/17 (I explained the the invoice is dated 11/20/17 because that is when it was created and that the invoice shows the payments and the remaining balance, but not the original balance. So I sent him the original balance.)I have all of the documentation that proves I have not charged him anything extra and that he still owes Kali Institute $2,362.36 (Original balance $3,262.36 minus $900 in payments = $2,362.36) I have been willing to sit down and go through everything in detail and he isn't interested in the facts.Please let me know if you need any additional documentation.Thank you[redacted] N[redacted]Executive Director[redacted][email protected]