Island Cuts Day Spa

I was to recieve a retouch bleach on my hair. The stylist [redacted] bleached and then applied a toner when it was pumpkin orange. When I came home my hair was still pumpkin orange and I had scabs all over my scalp which I have taken pictures of. I called and they will not give me my money back but want me to choose another service for free. I dont want to return to this salon for anything because they messed up so bad on my hair and if they are going to give me any service I want for free why cant I just have my money back since im not satisfied with my hair.Product_Or_Service: Bleach retouch on hairDesired SettlementI am willing to pay for the cut and the makeup application given that day but I would like a refund for the color applied.Business Response Dear XXXXXX,I wanted to let you know that I have contacted [redacted] requesting a FULL REFUND for all bleach retouch, cutting, styling and makeup to be credited back to your card for the services you received at our spa on March 1,2014. I am extremely sorry that your are displeased with the stylist work. We both sincerely offer our our apologies for not being able to satisfy your styling needs. We are extremely saddened by your upsetting experience with us.I hope that you can for give our stylist, we would like to be able to make amends. In the future we will require an intake form including medical history, allergies, and previous chemical services in order to prevent any such future incidents from occurring.