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Island Deliveries

3787 95th Ave NE, Circle Pines, Minnesota, United States, 55014-3833

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Reviews Transportation Services, Delivery Service Island Deliveries

Island Deliveries Reviews (%countItem)

Great experience
The item was delivered on time. The men were professional, friendly, knowledgeable, and accommodating. Office person was also great to deal with. Absolutely no problems.

Was suppose to receive a couch delivery today. The window of time was 12:45-3:45. They never showed up, and never attempted to call me. I called their number and with their office being closed on Saturday and Sunday I attempted to leave a voicemail. After, several attempts I could not leave a voicemail, because it automatically hung up before I had the chance. It would be wonderful customer service if someone could tell me where my couch is.

Island Deliveries Response • Jan 13, 2020

Hello Sara,

We apologize that you were not able to reach anyone over the weekend about your delivery and that you were unable to leave a message. We will be looking into that for you.

island deliveries is to deliver my dishwasher, install it, and then take out the old one to take it back with them. As of today the delivery will be rescheduled a total of 5 times due to the company no calling/no showing, emergencies on their behalf, and stating "you are not on the route". When I have asked about the reason behind all of this, they hang up on me. I have taken several days off of work to be available for them to deliver with no outcome.

In a nut shell, they have my dishwasher and will not deliver it to me.

Island Deliveries Response • Oct 04, 2019

I want to apologize for the delay in the delivery of your dishwasher and the inconvenience this has caused you. We did receive the orders to make this delivery on September 20 and we did attempt to deliver twice. On September 30th we were notified that your address had changed from *** to ***. I see that your order was finished yesterday. I hope all went well. I also want to thank for letting us know about the phone issue. We just moved our company to a new facility and are currently working on fixing the "bugs" in our new phone system. I am very sorry that it hung up on you. Island Deliveries ties to give the highest level of customer service for our customers and this is not the impression we want to leave with you. I hope we will have the opportunity to deliver to you aging in the future.

Respectfully,

Stacy ***

Office Manager

Island Deliveries

This company is horrible to their customers & to their employees. I bought a bed through Nectar.com & they were hired to deliver & setup the bed & haul the old bed away. They refused to take the old mattress because it was stained. The drivers said their company would charge them nearly $100 each (deducted from their paychecks) if they brought back a mattress that couldn’t be resold, but would need to be disposed of. This is rediculous because I could drop it off at the nearby dump for $30 (and it’s open to residents or businesses). Furthermore any furniture delivery store would have hauled away the old mattress.
I asked to speak to their manager and he hung up on me as soon as I said hello. Then he refused to talk to the delivery guys.
I wrote their support an email & they refused to take the old mattress despite the fact that is what I (through Nectar) paid them for.
I called Nectar & they made arrangements for 1800GotJunk to pick it up instead. I told Nectar not to do business with these scammers again.

Island Deliveries Response • Nov 29, 2018

It is and has always been Island Deliveries policy not to pick up and haul away stained mattresses. Everyone who contracts us is aware of that policy. I’m glad to hear that Nectar took care of hauling away your old stained mattress for you as they should since you paid them for that service.

The worst. They were hired by LG to pick up a defective stove. I got an automated voicemail from Island with a reference number so I could call them and schedule my pick up. I call immediately, give them the number THEY gave me, and they have no record. The guy tells me that it sometimes takes a day or two to show up in their system and that they'll call me to schedule as soon as it shows up. I don't get a call to schedule, but I DO get a call from a driver letting me know he'll be there in ten minutes. Uh, okay. I don't live at the pick up address. It's an hour drive. I can't get there in ten minutes.
So I cancel the pick up and call them to schedule. They're accommodating and polite. The day before the pick up, I get an automated message with a delivery window and confirmation. I call them back just to confirm the address for the pick up. All is well.
Pick up day comes. Nobody shows. We drove an hour to get to the property and sat for three hours waiting for them. When it was nearing the end of the window, I called and of course their office is closed. So we wasted FIVE HOURS of our day driving out there and waiting for these incompetent people.
I have a new stove being delivered the day after tomorrow. The old one is still sitting there. IF they can get out to get it tomorrow, I'm going to have to drive another two hours round trip just to let them in. Total waste of my time.

Island Deliveries Response • Oct 02, 2018

Our goal at Island Deliveries is to deliver what we are contacted to deliver in a professional manner and not have clients wasting their time waiting on our deliveries. I’m sorry that Abby had this experience. As I look at the notes in the file there are some important things to point out about her delivery. The first time Island Deliveries attempted to pick up the Range on September 11 it was not disconnected from the gas lines which is something that had to be done prior to our pick-up, this is something that the company (NVC) that arranged for us to do the pick-up should have told her. There were notes in her account that not only did this need to happen before we could go back out to pick but then on September 24 NVC sent us an address change. When the driver attempted again on September 25 we were notified by Abby that this was an incorrect address. I have reached out to NVC regarding this delivery in attempt to help facilitate communication between them and the customers so that hopefully we will not encounter this situation again in the future. I have also spoken with our dispatch staff and the drivers regarding this matter. Our dispatch staff has tried to give Abby as many options for delivery as to not impose any more on her time.

Customer Response • Oct 02, 2018

Thanks for the reply.
First of all, Island has never shown up, at any address, be it the right one or the wrong one. They've never shown up so to suggest that they DID and discovered the stove attached to he gas line is a bald faced lie. The gas line discussion was had during my phone call the day AFTER the no show in which I said, "I have a dangerous gas stove in my home that LG is trying to have you get out of here." Then they said, "Is it hooked up to the gas still? Because we don't disconnect gas lines." I said, "Yes it is, but my husband is going to disconnect it for you upon arrival."
So no, you never showed up to discover the stove attached to the gas. I'm not even sure why this was mentioned or why the reply was written in such a way to indicate you've ever been here. You haven't.
The day before your no show, I called to triple check the address and was told you had the wrong address at that time. I was allowed to give the correct address to your employee and was led to believe he had changed the address. Then you no showed. You didn't show up at either place. I was at one address and the husband was at the other. Nobody ever came. Then when I called to complain, I was told that they had the wrong address, they couldn't change it, would never have let me believe that they could (they totally did) and that I had to call LG to have them change it.
At this point I'm going to reserve my final comments for this company until after they actually do what they've said they would. Robin and Sarah over at Island seem to be genuinely committed to helping me, so I have hope. But this reply, putting blame on me, is particularly annoying and dishonest and isn't helping you. Seriously. It's okay to simply admit fault, say, "You're right. We messed up. We're sorry and we're gonna fix it." In fact, THAT would have been the right way to respond to this. Not to make up a false account of how you didn't come out and didn't find our stove hooked up to the gas.

Island Deliveries Response • Oct 10, 2018

I want to start by apologizing to you. My intent was never to point blame at you. We at Island Deliveries did not service your account to the standards we hold ourselves to. I was working from three pages of notes connected to your delivery which were in accurate. My goal which fell way short, which again I totally apologize for, was to let you know that I saw the communication issues and let you know that I was working on them to insure that this does not happen in the future. I hope in the end your delivery went well.

Customer Response • Oct 10, 2018

Thank you for the reply and for owning up to what went wrong. The stove was picked up yesterday on time and to my satisfaction.

Island Deliveries Response • Oct 11, 2018

Glad to hear

I must admit I was a little concerned about my delivery today from Island Deliveries because of the reviews I had read. But I do believe that they have improved their company since these other reviews.
My experience today was phenomenal. The delivery guys were friendly and happy and went above and beyond. I was able to ask them to drop the item by my back door instead of the front and they were happy to since it didn’t create more work for them. But then the item being very large and heavy (hot tub) was tricky to get out of the truck, onto the lift gate and then off the lift gate. The guys were so careful and patient and took as much time as was necessary to insure the safety of my item and themselves. I would definitely be fine to receive another delivery from them any time, especially if it were these same two guys.
Thank you Island Deliveries

Island Deliveries Response • Jan 13, 2020

Thank you for your review Cheryl. We are happy that your delivery went smoothly and that you were happy with our services.

We were given less than 10 minutes notification the delivery was being made even though we had been informed there would be a 1-2 day prior notice. This delivery service was paid to provide "white glove service" (deliver to room of choice AND set up/remove packaging). HOWEVER the two men just carried the mattresses inside the front door, then attempted to leave. They had to be directed to unwrap the mattresses and set them onto the bed frame. One of the men even tried to use the excuse his "hands were dirty" and therefore did not want to touch the mattresses. May I suggest carrying a bottle of hand sanitizer in the truck henceforth!?!? The saddest part was there were 2 of them being PAID for white glove service for a 78 year old man with health problems and they had every intention of giving him the shaft = pathetic!!!

Island Deliveries Response • Aug 13, 2018

I was very disappointed to learn about your experince with our drivers. At Island Deliveries we expect full service from our drivers. We have spoken with them and hopefully this experience will not occur in the future.

Worst company I've ever come across in my life. They scheduled 2 deliveries that I needed to be home to accept as it was furniture. They no call, no showed for their first delivery they scheduled (this was after "confirming" the delivery through automated call, as well as text alert). I called and asked what's going on, and they said they couldn't find my furniture. Ok, well, why schedule the delivery then? And even worse, why not call to let me know? I stayed home from work for that. Fast forward 2 days, they re-schedule, ask for a confirmation from me, and the exact same thing happens. I take another day off of work to be home, and they no call, no show. I call and explain to everyone I can and leave a voicemail with the manager, they never call back. This is unresolved as we speak. This company is completely inept and they don't have a clue of how go treat a customer

Island Delivery was contracted by *** to deliver to my residence an outdoor fountain. I received my delivery on June 11th 7:00pm CST. At the time of delivery, I made note that the packaging had been broken down and parts of my order were not in attendance. I immediately called *** that evening as well as the delivery company to alert them to my issue. *** indicated that they have repeatedly told the shippers NOT to break down packaging as this has caused a history of problems. I spent the next week calling the shippers multiple times a day to try and get resolution. They kept sending me to voicemail or saying they would "look into this" and get back to me. Their words were not followed by action until I threatened to send a complaint to the Revdex.com. Then, my missing parts were found in a matter of 5 minutes. A manager called me to tell me that she had found my fountain basin, grate, and additional tubing in their Hudson warehouse and my parts would be delivered on Friday between 2:15pm CST and 5:15pm CST. Friday afternoon came and the movers arrived in this window of time with only the basin. I said that I would accept the basin, but wanted to note on the shipping documents that the other pieces are still missing. The movers got agitated, said that I could not have my order, and I was a "waste of their time". They then took the basin and threw it with full force back in the truck and took off before I could call the shipping company to determine next steps. I connected with the Shipping Manager who then said all he had found was the basin, and that the person who indicated that the grate and tubing were also discovered was incorrect. I told him that if they only had the basin, that this shipment was useless and that I could not construct my fountain. I have since called *** and they will be returning the fountain.

I received a text message from the company saying that my delivery would be between 3pm and 6pm on Saturday the 16th. I clicked the link in the message and it said it was confirmed. I think clicked the link in the message and it said the delivery was already confirmed a short while later I received a voice mail stating that my delivery would be there. I had planned on going to the air show in Eau Claire that day but I figured I could miss it and maybe just go the next day. I sat around waiting all day for a order that never came. I tried to contact the office but of course they have no one there to answer the phone on a weekend. So now I'm sitting here like "Where is my furniture and why did I have to waste this whole day?"

I ordered adjustable bed frames off of Wayfair. I like to know the status of my items and have the ability to track them. I looked into the tracking information Wayfair provided and came across these reviews before my item even shipped. Needless to say, I was concerned. I contacted the company to ensure a smooth delivery and things went well.

On the day the delivery was initially scheduled in their system, I received two text messages. The first one asking me to confirm delivery for a Thursday, which I immediately confirmed. A few hours later I received another message requesting confirmation for Friday instead.

I contacted the company and requested to speak to a supervisor, who explained the text messages and assured me the delivery would occur on Friday with no further changes.

The delivery guys called 30 minutes ahead of time, and were polite, respectful, and professional. They were in and out within a half hour, with no problems.

I'm not affiliated with this company and I was more than ready to fire off another negative review, but I ended this situation impressed with the overall delivery process.

Island Deliveries Response • Jan 13, 2020

Thank you for your kind words Adam. We are glad that you were happy with the services provided!

I received a delivery window of 5:30-9:30pm on a Saturday. This was fine with me. They called at 8:30pm and said they would.delivery in 30 minutes. At 9:30pm I called them back and was told 10- 30 minutes. They still haven't arrived at 11pm and won't answer their phone. I have to rearrange my entire livingroom to prepare for delivery and even got rid of my old couch and now have nothing. This is horrible service and I wish Wayfair would use a different company. I have also filed a complaint with them and called the company.

Island Deliveries Response • Apr 20, 2018

After reviewing the situation it appears our Contractor driver Juan, did call the client mentioned above stating he is in route. Obviously he did not complete the stop on the scheduled time and failed to inform Island Deliveries of the situation. Island Deliveries office is not open Saturday or Sunday and was made aware of the compliant Monday morning the 26th, Island Deliveries than put *** on the soonest route for Tuesday the 27th that was available. Since this situation occurred the contractor that was utilized was released from his contract due to performance issues.
Jim ***
Vice President of Operations

Customer Response • Apr 21, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Island Deliveries in Cn Rapids, MN is NOT a good company! I purchased a bedroom set from Wayfair, and the worst part of the deal was dealing with Island Deliveries in Cn Rapids, MN. First off, they scheduled the initial delivery for Friday, Mar 2 at a time I was unable to accommodate due to I had to work. So I called them and rescheduled for Monday, Mar 5. The gal I spoke with was rude and didn’t want to accommodate my schedule at first, but seemed to get a little better as our conversation progressed. So then Monday comes and they cancel the delivery due to the weather. So I call back to reschedule for Tuesday, Mar 6 with no problems. Then I receive this e-mail saying they’ll be there to deliver in 20 minutes - and I wait, and I wait and wait - Then they decide not to show up!!! I left a message for them shortly afterwards wondering what happened?! - because they don’t even have a live person to talk to when you call there! After no response, I call back again a couple hours later and finally get ahold of a gal who says she sees the order was opened but never closed out and she is going to call the delivery guy and find out what happened and get back to me. So she has the delivery guy call me back instead who tells me he never put my stuff on the truck for delivery today!!! Why? Still don’t know! Then he agrees to go get my stuff and deliver it that afternoon. Again, I call them after a couple hours and talk to the same gal I spoke with before and she tells me that the delivery driver told her to reschedule for another day! So she asks me if tomorrow is ok. I say yes, but it must be between 8 and noon the next day. She agrees to it. Then I don’t receive anything confirming that, so I call them back on Tuesday evening. I got ahold of a gal who was terribly rude throughout our conversation. She tells me the delivery is set up for 4:15 - 8:15 pm on Wednesday. I tell her that I already told them that time would NOT work for me as I had to work!!! She finally agreed to make it for 8-12. Then I receive an e-mail showing my updated time to 4:15 - 9:15!!!! Aaaahhhh!!! Shoot me dead! This is a terrible company!!! Needless to say, now, I’ve left quite the rude voicemail back on there end! By the way, due to this companies bad character throughout this whole process, Wayfair has compensated me $200 for this companies bad business habits!!! Somehow that doesn’t seem fair - the delivery company is the one that should pay!!!!

I had a delivery scheduled for yesterday between 10:15am and 1:15pm. Between 12pm and 1pm I contacted staff twice to inquire about the actual delivery time because I had to be back at work. Staff gave me inaccurate information twice and were rude over the phone when I asked to speak to someone about the service. Staff informed me I had my estimated delivery time wrong and I informed staff I can forward them the email I was sent. The delivery driver was late and called me twice, I returned home to let him in. As of now I would never use this service again in the future.

I bought a bathtub from Wayfair, I received an email yesterday with a prearranged delivery date for Saturday the 8th and to call to reschedule. I immediately called and left a van that we were out of state and needed to reschedule. This afternoon I received an automated message saying delivery would be tomorrow. I immediately called and the person I spoke to said no manager was available, and that they WILL NOT reschedule. I called an hour later and still no manager available. Even after informing them that if it is stolen I will take them to small claims court, there was no one to appeal to. I will take this up with Wayfair the purchaser but am still out $700 if it is stolen.

Island Deliveries Response

unfortunately when the delivery chosen is the standard out door delivery, per our contract with this vendor we have 24 hours to get this out. Because it doesn't require a signature and is an outdoor drop, we are not allowed to reschedule these. In the past I see that the customer has had a different delivery level and been able to choose when her delivery came, so we look forward to being able to serve her again at whichever level of delivery she chooses. The picture is of the finished delivery.

This company is terrible. See online reviews. Wayfair used them for shipping. They gave last minute notice (after hours email) of a delivery the next morning when Wayfair promised there would be coordination days beforehand for this added cost (delivery outside is for free). When I contacted them, they told me they left my $500 and extremely heavy item outside and when I questioned them they were surly and aggressive. They don't seem to care at all whether they deliver on the promises of their corporate partner Wayfair. They don't deserve to be in business. Umm, why do they have an A- review when they have 12 negative reviews and 2 positive. Not sure Revdex.com is actually screening these.

Island Deliveries Response

with the information provided we are not able to find this customer so we are not even sure how to respond to this, please follow up with more information and we would be happy to respond.
thank you!

Are you kidding? We ordered from Wayfair and tracked our shipment daily to the "Local Delivery Agent", where it arrived on Wednesday, June 14. We were told by Island Deliveries, the local delivery agent, that the shipment would be delivered on Thursday, June 15, between 2:30 and 5:30 p.m. So I stayed home all afternoon awaiting shipment and neither got a shipment nor a call from them about their failure to deliver - until they left a 6:00 p.m. voicemail saying they weren't coming that day!!
Calls to Island Delivery went unanswered because their offices were closed by the time they failed to deliver our shipment. By the time they could be reached, the early morning of Friday, June 16, we were told because we didn't talk to them on Thursday, they weren't going to deliver our shipment until Saturday, June 17.
Really? You don't call mid-day when you know your driver is "running late", then you close up shop and leave for the day then you put it on US to contact you to arrange a delivery the next day? How does that work?
I don't understand how a delivery company that fails to deliver, fails to communicate, and fails to take steps to quickly remedy their wrongs stays in business, much less how it keeps customers coming back.
If this is the best Wayfair can do for local delivery agents, maybe we'll have to rethink shopping with Wayfair, too. What a cluster__!

Had a great experience with this company! I was nervous when I found out this company would be delivering and putting together my furniture after reading the negative reviews. However, any doubts I had were put to rest and this company exceeded my expectations. The crew arrived towards the beginning of my anticipated time frame. They hauled in all of the boxes and put together my bed frame, dresser and nightstands in less than an hour! Hard workers that were pleasant and polite.

This company, Island Deliveries, delivered a sleeper sofa for me from Wayfair. I have contacted both companies, but neither have responded. Wayfair says I need to contact this delivery company directly, but they have not responded to phone calls or e-mails, which include photographs of the damage caused when two delivery men delivered the sleeper sofa. First of all, the delivery men were not strong enough to lift this sleeper. Going up the stairs they scratched up my white railings, taking paint off and leaving black marks. They also dented one of the walls. I could deal with those couple damages. However, when they tried to fit this sofa sleeper into the bedroom that I paid for them to deliver it to, they scratched up all three doorways in that hallway, include the wooden cupboard. All three doorframes need to be sanded down and repainted. Cabinet doors need to be replaced. They could not get the sleeper to fit despite measuring before and after that it should have fit. I suggested we just put it in the basement, even though that is not where I wanted it. The delivery man said "Why didn't you tell me this an hour ago!" in a loud voice. 1) I didn't want it in the basement, 2) They had not been there for one hour. The same delivery man said "I shouldn't even be here, this was only supposed to take 15-20 minutes." At this point I became fearful of the situation due to his hostility towards me. They proceeded to take the couch downstairs which resulted in numerous amounts of damage. A huge hole is in my front entry wall, which will need drywall patch and repainting. The railings which were already damaged became severely more damaged with black marks and paint scratched off. The wall was scratched all the way down. I took 18 pictures of the damage, which did not even cover everything because it was just everywhere. I sent Ken Davis, the Owner of Island Deliveries an e-mail with an explaination and the pictures, and we called the company as soon as the delivery men left. I did not want to cause any issues with the delivery men while they were here because I was fearful of them and I just wanted them to leave. It has been 6 days total, including Saturday and Sunday, and I have not received a call back or an e-mail. No one is helping me. Since then I have researched reviews of this company and found the same type of experiences others have had with this company. Please help me get my delivery fee back and money for all the damages they caused. This business needs to go out of business or these delivery men need to be let go.

Island Deliveries Response

This was the first notice of any issues with this delivery and in fact we had upgraded her to a white glove delivery from the room of choice that she had paid for. We just asked Ken to check his email (junk file) and there is not any email from Ms. nor did the company receive any phone calls regarding a claim or a complaint. I also would like to point out that on the proof of delivery sheet that Ms. filled out and signed she checked that there was no visible damage to product, and that there was no property damage during the delivery. Upon seeing this complaint, our Claims department reached out to her and left her a message and we are now waiting to hear back from her. Our company does take pride in everyone of the 500 + deliveries that we do weekly, and we make every effort to resolve any situation immediately. Unfortunately since we had no contact with her and a clear delivery form stating there were not any issues, we were not aware that there was anything to resolve. Once we hear back from Ms., the claims department will be able to proceed in looking into her issue.

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Address: 3787 95th Ave NE, Circle Pines, Minnesota, United States, 55014-3833

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