Island Enterprises

Review: ISLAND ENTERPRISE WAS HIRED TO INSTAL NEW A/C UNIT , NEW FURNACE & NEW CONDENSOR , AND FINISH DEMO IN HALL BATHROOM OWNER STARTED . REPLACE TWO SHEETS OF PLYWOOD DUE TO MOLE ON OUTER WALL .INSTAL OWNERS NEW BATHTUB AND NEW FAUST BODY . NEW CEMENT BOARD ON THREE WALLS OF TUB AREA AND GREEN BOARD ON BATHROOM AREA AND CELLING. AND REPAIR KITCHEN FLOOR.. ON CONTRACT WORK STARTED 05/**/13 AND WAS SUPOSE TO BE COMPLETED BY 05/**/13. AS OF 06/**/13 THE BATHROOM WORK COMPLETED 05/**/13. THE KITCHEN FLOOR WAS NOT DONE . THE NEW A/C UNIT AND FURNACE WAS NEVER DELIEVERED AND INSTALLED IN OUR HOME. INSLAND ENTERPRISE ON THE FOLLOWING DATES TOLD ME THEY WERE COMING TO INSTALL AND NEVER SHOWED UP 05/**/13, 06/**/13, 06/**/13, 06/**/13, AND 06/**/13. NO PHONE CALLS WERE EVER MADE TO ME OR MY WIFE TO TELL US THEY WERE NOT COMING. I HAD TO CALL ISLAND ENTERPRISE EVERY TIME AND MOST ODF THE TIME THEY DID NOT ANSWER ONLY VOCE MAIL. . TOTAL PRICE FOR PROJECT WAS $9300.00 , SO FAR ISLAND ENTERPRISE HAS $6525.00 of our money . ., MY WIFE AND I WANT A REFUND OF $3000.00 FOR BREACH OF CONTRACT FAILURE TO DELVEIVER AND INSTALL NEW A/C AND NEW FURNACE UNIT WITH CONDENSOR AND REPAIR KITCHEN FLOOR.Desired Settlement: THIS COMPANY HAS NO COmunication with there customers and honor there contracts

Refund-Check

Consumer

Response:

TO [redacted], I HAD WRITTEN ON THE UPDATE THAT ISLAND ENTERPRISE HAD FINALLY HIRED SOMEONE TO INSTALL MY NEW A/C AND FURNACE IN MY WIFE AND MY HOUSE . THIS IS WHAT THEY WERE HIRED FOR , BUT ISLAND ENTERPRISE NEVER TOLD ME OR MY WIFE THAT THEY HAD NO ONE TO INSTALL I WOULD OF NEVER HIRED THEM. SATURDAY JULY **, 2013 ISLAND ENERPRISE CAME OVER TO MY HOUSE AND INTRODUCED ME AND MY WIFE THE MAN ( [redacted] ) WHO WAS GOING TO INSTALL THE A/C AND FURNACE. [redacted] WHO OWNS THE BUSSINESS CAME WITH THE MAN( [redacted] ) TO SHOW HIM MY OLD UNITS. BOTH MEN TOLD ME AND MY WIFE THEY WERE COMING SATURDAY AUGUST *, 2013 TO INSTALL ALL UNITS. I RECIEVED A CALL ON SATURDAY MORNING EARLY AROUND 8AM FROM [redacted] ( ISLAND ENTERPISE ) THE MAN ( [redacted] ) COULD NOT MAKE THE APPOINMENT TO INSTALL MY UNITS . ISLAND ENTERPRISE ( [redacted] ST-UP THE APPOINTMENT FOR SATURDAY AUGUST **, 2013 . [redacted] HAD CALLED ME ON FRIDAY MORNING TO CONFIRM FOR THE NEXT DAY SATURDAY AUGUST **, 2013 AROUND 730AM THAT HIM AND [redacted] WERE GOING TO INSTALL MY A/C AND FURNACE UNITS . ON SATURDAY MORNING AUGUST **, 2013 AT 710AM I RECIEVED A CALL FROM ISLAND ENTERPRISE ( [redacted] ) TELLIN ME THAT [redacted] WHO WAS SUPOSE TO INSATLL HAD HURT HIS HAND IN A FAN THE DAY BEFORE FRIDAY. NOW THE DATE IS SET FOR INSTALLATION ON THIS SATURDAY AUGUST **, 2013. I HAVE ALL THE UNITS TO BE INSTALLED THEY WERE PAID FOR BE MY FROM SOME OF THE MONEY OWED TO HIM.

HERE IS THE BREAK DOWN WHAT MY WIFE AND I PAID SO FAR. 1ST CHECK $3750 DATE 4/**/13 DATE HIRED, 2ND CHECK $2775.00 DATE 05/**/13 , 3RD CHECK FOR $500.00 ON 08/**/13 , 4TH 08/**/13 $1356.92 I PAID FOR THE UNITS

BALANCE DUE AT COMPLETED INSTALLATION $1200.00 . IF ISLAND ENTERPRISE

Review: We entered into contract with Island Enterprises/[redacted] (###-###-####) on approximately June **, 2013 with a start date of July **, 2013. They were scheduled to begin building a deck in my backyard and I gave [redacted] a $2,700 deposit. On approximately July * or July * we called to confirm the start of the project. We spoke to [redacted] of Island Enterprise who stated they were behind and would be able to start the project on July **. It was clear Island Enterprise had no intent to inform us they were not going to make the initial start date of July **.

On July [redacted] at approximately 9PM we received a call from [redacted] (daughter of [redacted]) who stated they were not going to be able to start on the [redacted] because of the weather. We informed her this was unacceptable and asked to speak with [redacted] and also stated we wanted to cancel this project and expect a refund. On July [redacted] we called and spoke to [redacted] who stated he did not know why his daughter said that, as they were working today, but would be at my residence to begin on July ** no later than 9AM. At approximately 9:43 AM [redacted] called and said he was picking up supplies. By 2 PM nobody had arrived at my residence. We spoke to [redacted] again and said we are cancelling this job and wanted a refund she said she would speak to her dad.

Sometime between 2 PM and 5 PM, Island Enterprises dropped off some supplies. At approximately 5:10 PM I called [redacted] and left a message for him asking him to call me. I received no call from [redacted]. On Sunday night, July ** at approximately 7:45 PM, [redacted] called and wanted to know what was going on with the project. I told her we were cancelling this project and wanted a refund. [redacted] said she would again speak to her father. On July **, [redacted] left me a message and I immediately called him back only to receive his voicemail. On July **, I spoke to [redacted] and told him this job was cancelled and I expected a refund by Friday July **.

On Friday, July ** at approximately 8:08 AM I spoke with [redacted] who said he will try to get over to the residence to remove his supplies when he has a chance. I informed [redacted] this was unacceptable.Desired Settlement: Return of $2,700 deposit.