Island Gym

Complaint: [redacted] I am rejecting this response because:I physically went to the location & discussed the cancellation & transfer with the manager miguel, I assumed he was taking care of WHATEVER paperwork was necessary I understand he also handles the yellow cancellation forms I told him exactly what I would like to do and he proceeded to enter all the necessary data into the computer AND issue a new ID Card.I ASKED if I coould cancel the old & open a NEW mwmbership 1) IF what he did was not allowed HE SHOULD HAVE INFORMED ME 2) IF a yellow cancellation form was ALSO necessary (to date I never filled out a yellow form and it is cancelled) HE SHOULD HAVE INFORMED ME.3) IF I was going to have to PAY for TWO memberships EACH month (which is rediculous) HE SHOULD HAVE INFORMED METhis YELLOW form seems to just be an excuse and is simply a scam to justify DOUBLE BILLING me for the same months of membership because Miguel did not enter all the necessary data properly OR did not have me sign a YELLOW form WHEN I WAS THERE IN PERSON asking him what I wanted to do!! That is why I went to that office in person I assumed HE could handle this simple task properly I never thought otherwise until my wife's charge account was billed' 4) I WAS DOUBLE BILLED for ONE individual membership for moinths 5) I WOULD LIKE A $REFUND for the months charged to my wife's account ....not an extension of the membership ! This is absolutely a fraudulent business practice that could have been handled honestly with a prompt refund considering I went to the location and filled out EVERYTHING Miguel asked me to fill out and gave him whatever information he requested Then I was DOUBLE BILLED for months afterIf HE overlooked something (yellow form) WHILE I WAS THEREOR it was a simple mistake on his part then I should be REFUNDED the overbilled amount immediately as requested If not, then these illegal business practices needs to be pursued further Regards, [redacted] ***

I looked into this membership issue and recall getting an email from *** ***I responded in our email that I have no cancellation form for the original membership which was still active at the time he signed up for our special which was only for people without membershipsWithout a filled
out a form to cancel the old membership, which our employees do not do, the office would have no idea that he had switched membershipsOur policy is to cancel memberships though a cancellation form or a registered letterI explained to him that I could not give him a monetary refund but was happy to give him months of time without billingHis months he paid for was up 8/16/and that has been extended to 11/16/Without paperwork we can only give time back for the payments madeIf he has his yellow copy of a cancellation form I will be happy to honor it

Complaint: [redacted]
I am rejecting this response because:I physically went to the location & discussed the cancellation & transfer with the manager miguel,  I assumed he was taking care of WHATEVER paperwork was necessary.  I understand he also handles the yellow cancellation forms.  I told him exactly what I would like to do and he proceeded to enter all the necessary data into the computer AND issue a new ID Card.I ASKED if I coould cancel the old & open a NEW mwmbership.   1)  IF what he did was not allowed HE SHOULD HAVE INFORMED ME.  2)  IF a yellow cancellation form was ALSO necessary (to date I never filled out a yellow form and it is cancelled) HE SHOULD HAVE INFORMED ME.3)  IF I was going to have to PAY for TWO memberships EACH month (which is rediculous) HE SHOULD HAVE INFORMED METhis YELLOW form seems to just be an excuse and is simply a scam to justify DOUBLE BILLING me for the same 3 months of membership because Miguel did not enter all the necessary data properly OR did not have me sign a YELLOW form WHEN I WAS THERE IN PERSON asking him what I wanted to do!!   That is why I went to that office in person.  I assumed HE could handle this simple task properly.  I never thought otherwise until my wife's charge account was billed'
4)  I WAS DOUBLE BILLED for ONE individual membership for 3 moinths.   5)  I WOULD LIKE A $96.00 REFUND for the 3 months charged to my wife's account ....not an extension of the membership !
This is absolutely a fraudulent business practice that could have been handled honestly with a prompt refund considering I went to the location and filled out EVERYTHING Miguel asked me to fill out and gave him whatever information he requested.  Then I was DOUBLE BILLED for 3 months after. If HE overlooked something (yellow form) WHILE I WAS THERE... OR it was a simple mistake on his part then I should be REFUNDED the overbilled amount immediately as requested.   If not, then these illegal business practices needs to be pursued further.
Regards,
[redacted]

Review: Double billing

I was double billed After I cancelled my existing membership and signed up for the $99 promotion offer.

I was never told I would be double billed

The clerk signed me up and knew I had a previous membership and said he would cancel the previous id card and issue a totally new id card membership.

The management refuses to REFUND the fraudulent charges to my wifes credit card !

The clerk either issued the cancellation and I dont have a paper ....OR ...he never issued the cancellation of the previous membership as an oversight, because he said he would. cancel out the old one in its entirety !

In either case I should not have been DOUBLE BILLED... I am ONE person...who was charged for TWO memberships !

This establishment needs to STOP these fraudulent billing practices AND refund when it is clearly a billing mistake on their part !Desired Settlement: REFUND the 3 MONTHS charges made to my wifes charge account after the old membership was cancelled in person at the VENTNOR location ASAP

Business

Response:

I looked into this membership issue and recall getting an email from [redacted]. I responded in our email that I have no cancellation form for the original membership which was still active at the time he signed up for our special which was only for people without memberships. Without a filled out a form to cancel the old membership, which our employees do not do, the office would have no idea that he had switched memberships. Our policy is to cancel memberships though a cancellation form or a registered letter. I explained to him that I could not give him a monetary refund but was happy to give him 3 months of time without billing. His 6 months he paid for was up 8/16/2015 and that has been extended to 11/16/2015. Without paperwork we can only give time back for the payments made. If he has his yellow copy of a cancellation form I will be happy to honor it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I physically went to the location & discussed the cancellation & transfer with the manager miguel, I assumed he was taking care of WHATEVER paperwork was necessary. I understand he also handles the yellow cancellation forms. I told him exactly what I would like to do and he proceeded to enter all the necessary data into the computer AND issue a new ID Card.I ASKED if I coould cancel the old & open a NEW mwmbership. 1) IF what he did was not allowed HE SHOULD HAVE INFORMED ME. 2) IF a yellow cancellation form was ALSO necessary (to date I never filled out a yellow form and it is cancelled) HE SHOULD HAVE INFORMED ME.3) IF I was going to have to PAY for TWO memberships EACH month (which is rediculous) HE SHOULD HAVE INFORMED METhis YELLOW form seems to just be an excuse and is simply a scam to justify DOUBLE BILLING me for the same 3 months of membership because Miguel did not enter all the necessary data properly OR did not have me sign a YELLOW form WHEN I WAS THERE IN PERSON asking him what I wanted to do!! That is why I went to that office in person. I assumed HE could handle this simple task properly. I never thought otherwise until my wife's charge account was billed'

4) I WAS DOUBLE BILLED for ONE individual membership for 3 moinths. 5) I WOULD LIKE A $96.00 REFUND for the 3 months charged to my wife's account ....not an extension of the membership !

This is absolutely a fraudulent business practice that could have been handled honestly with a prompt refund considering I went to the location and filled out EVERYTHING Miguel asked me to fill out and gave him whatever information he requested. Then I was DOUBLE BILLED for 3 months after. If HE overlooked something (yellow form) WHILE I WAS THERE... OR it was a simple mistake on his part then I should be REFUNDED the overbilled amount immediately as requested. If not, then these illegal business practices needs to be pursued further.

Regards,