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Island House Hotel

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Island House Hotel Reviews (9)

Initial Business Response / [redacted] (1000, 5, 2015/02/23) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com Spoke with the customer regarding this complaint on the phone at length and he did agree to the purchase while in the showroomCustomer gave terms and conditions for this purchase and they were metAll numbers on the buyers order and contract were fully disclosed prior to signing the paperworkI did offer to assist the customer with any future needs

Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
[redacted] came to the dealership on September 5th with the intention of purchasing a vehicle. Her credit was ran...

to know if she qualified for 0% financing. A credit statement was taken and run to determine if she qualified.

I spoke with [redacted] and explained the above. Also said that we would submit, on her behalf, a request to the credit reporting agency to see if they could remove the inquiry. She was happy with that.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I acceot the response from the company. HOWEVER, I would like to clarify, that the salesman and manager I spoke with regarding purchasing a car (with a [redacted] certificate) would not offer me 0% financing with the [redacted] price. I was told that I cannot have both. So they ran my credit, still with no authorization. Regardless of what my credit score was, they would not allow 0% financing with the [redacted] price. I accept that the dealership would submit a request to the credit reporting company to have that inquiry removed. But I would like it known that my credit WAS NOT run to see if I was qualified. I spoke with the salesman on the phone a couple days later from my initial visit (after my credit was run) , he said he could offer me 2.99% financing. In no circumstance did they inform me that they ran it to see my eligibility. If they did run it for eligibility, I would have been offered 0%, not 2.99%. I went to a different nissan dealership a couple weeks later to purchase a car and was offered 0% financing based on my credit with no issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. This complaint is completely resolved, and should be closed.
Sincerely,
[redacted]

The title was just received from [redacted] (Our Bank). [redacted] is emailing a copy of the title to [redacted] and also fed-ex the title overnight to: ATTN: [redacted] Liner Services [redacted] Commercial Street Portland, ME 04101 We apologize for the inconvenience this has caused you.

We took the [redacted] in on trade which had a payoff. We are still waiting on the title from the bank. Will have ETA on Monday, 12/12/16.

Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Spoke with the customer regarding this complaint on the phone at length and he did agree to the purchase while in the...

showroom. Customer gave terms and conditions for this purchase and they were met. All numbers on the buyers order and contract were fully disclosed prior to signing the paperwork. I did offer to assist the customer with any future needs.

Complaint: [redacted]
I am rejecting this response because:I have tried repeatedly to get a hold of the General Manager. This is not the person that I was told is the General Manger of the dealership. I was told it was [redacted].Clearly, this is not the person. He (if he exists) has not returned...

my phone calls. 
Sincerely,
Dr. [redacted]

we want our money bavk if they cannot procu the title without delay
Complaint: [redacted]
I am rejecting this response because: 
Sincerely,
[redacted]

Customer and I have left each other messages. Will continue to try to make contact. and update in a few days. I can be reached at [redacted]

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Address: P.O. Box 1410, Mackinac Island, Michigan, United States, 49757

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