Island Inn & Villas

Reserved with credit card. Paid cash. Charged credit card too!We reserved a room for July 15, 16, 17, and 18. The credit card was charged $502.90. When we checked out we asked if we could pay cash. They agreed and we paid the asking price of $424.60 cash. When we got home, the charge was still on our credit card. We called. The manager said that the charge would "drop off in a few days." We called three more times and was assured that the charge would "drop off." It still has not.Desired SettlementRemove the $502.90 charge from our credit cardWe checked our accounts today and found that Island Inn and Villas returned our money Thanks you for your help.

Made a reservation with the verbal confirmation that the deposit was refundable and they are refusing to give me that refund.Placed a reservation on July 16th 2014 for two villas for the week of July 4th 2015. I was told verbally more than once that the deposit was refundable. Deposit was charge to my credit card in the amount of $1207.25 on July 16th 2014. I can see it on my credit card statement. Family emergencies mandated that we cancel our long awaited trip. I canceled in March 2015 via phone call. At that time the lady told me that she would process the refund and that I would receive a check. I wanted a month and called again wond[redacted]g if there was a problem. I reconfirmed the amount and the mailing address and they said the would resend. I wait another month and call again and they said they sent it and they it was their busy season so they would have someone call me back. NO ONE EVER CALLED. I have been calling on a daily basis since. They are screening my calls. On August 24th someone finally "accidentally" answered my call and I asked to speak to a manager in reference to my deposit and they lady snapped at me saying the check was cashed and they are done with me and later hung up. I have since been calling every day leaving messages because I DID NOT receive a check and I DID NOT cash a check so I want to simply see the proof on their end of a check in MY name being cash and where and when was it cash so that I can open up an investigation on whom ever is supposedly cashing checks in my name. I have sent emails, [redacted] messages, multiple voicemail just wanting some answers. This company has been nothing but rude to me about me wanting my money back. My name is [redacted] and I can be reached at [redacted] or [redacted]/////Desired SettlementI want my $1207.25 deposit back. If they say it was cashed then they should be able to simply offer proof of that through their accounting system. If they can't offer that proof we can only assume they are lying and that they still owe me a check. I would want that check immediately with a signature receipt so there is no further issue. /////