Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Mr. [redacted], Our team has already addressed the removal of boxes. I have left 2 voice messages and sent an email to the contact information you provided us in your letter to confirm that all issues have been addressed. Please don’t hesitate to contact me if you need further...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank you for acting on my behalf. I know that if you hadn't reacted than I would still be waiting on my things.
Sincerely,
[redacted]
We have been in contact with this customer and are now working directly with her to resolve the issues resulting from her contract agreement with another company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have read the complaint submitted on April 3, 2017, and we thank the Revdex.com for this opportunity to respond. First and foremost, we regret any frustration the customer may have felt regarding the issuance of his refund. A check in the amount of $164.36 was prepared and mailed to the customer...
on April 5, 2017. A copy of our check is attached (marked ‘void’ for purposes of this response). Our investigation revealed that the delay was caused by an unfortunate combination of one staff member leaving our company during this time period and another staff member failing to follow through on the pending matter. This customer was indeed due a refund of $164.36 when his shipment on January 25, 2017 weighed in at 1,234 lbs. The original estimate, which had included additional household items, was 2,200 lbs. The General Manager of our Maui division spoke with the customer by phone on April 4, 2017, and expressed our sincere apologies for the inconvenience this caused. Our General Manager also conducted retraining for her staff on company procedures relating to customer concerns, the issuance of credits, etc., so we can prevent this type of delay from happening again. With the refund check issued, we consider this matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Mr. [redacted], Our team has already addressed the removal of boxes. I have left 2 voice messages and sent an email to the contact information you provided us in your letter to confirm that all issues have been addressed. Please don’t hesitate to contact me if you need further...
information. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank you for acting on my behalf. I know that if you hadn't reacted than I would still be waiting on my things.
Sincerely,
[redacted]
We have been in contact with this customer and are now working directly with her to resolve the issues resulting from her contract agreement with another company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have read the complaint submitted on April 3, 2017, and we thank the Revdex.com for this opportunity to respond. First and foremost, we regret any frustration the customer may have felt regarding the issuance of his refund. A check in the amount of $164.36 was prepared and mailed to the customer...
on April 5, 2017. A copy of our check is attached (marked ‘void’ for purposes of this response). Our investigation revealed that the delay was caused by an unfortunate combination of one staff member leaving our company during this time period and another staff member failing to follow through on the pending matter. This customer was indeed due a refund of $164.36 when his shipment on January 25, 2017 weighed in at 1,234 lbs. The original estimate, which had included additional household items, was 2,200 lbs. The General Manager of our Maui division spoke with the customer by phone on April 4, 2017, and expressed our sincere apologies for the inconvenience this caused. Our General Manager also conducted retraining for her staff on company procedures relating to customer concerns, the issuance of credits, etc., so we can prevent this type of delay from happening again. With the refund check issued, we consider this matter resolved.