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Island Properties of the Pines

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Island Properties of the Pines Reviews (5)

First of all, the tenant received his security back in full and he acknowledged that he received it back in full All security deposits are kept in my separate escrow account, and I only release the security after the landlord signs a release form I work for the ***, and I answer to the *** Once the [redacted] signs a release for me to release the security, I do so I send a check Many tenants request a refund via their credit card I do not do that because the credit card companies will not issue a refund after a certain date, so it has to be by check I have many tenants, I am the one who sets the deadlines in the lease for the return of the security deposit, it is sometimes just as hard for me to get the release signed by the landlord, but I eventually get it and then I return the security I try to do my very best to accommodate everyone, I do not appreciate nasty emails or threats or ultimatums I play by the rules and I adhere to the rules I am not responsible for the [redacted] and they [redacted] does not provide tracking for regular mail All this should have been polite and professional, instead I have been subjected to abusive emails and blogs [redacted] received his security back in full I do not have one client who has any complaints The blog that he is referring to has no reference to any client of mine, and was deliberately intended by a competitor of mine, to hurt me There is not one valid complaint As you can see, I answer every inquiry and I follow through on every request or issue as quickly as I can I still believe that these things can be handled professionally and that there is no reason for abusive emails under any circumstances I own a service business and my entire office is service oriented I have been in business for over twelve years, I am the largest realty company in Fire Island Pines I have tried to be as polite as I can to [redacted] *** I am sorry that he is still unhappy that even after he received his security deposit back in full, that he is still complaining Some people just like to complain and there is nothing you can do about it, for the more I try, the more aggressive he gets I am very sorry that he is so upset, and I have tried to accommodate him as best I could I never once ignored him, nor did I every withhold his security unduly As I said I cannot be responsible for the [redacted] , and if weeks go by, without hearing from him, I was under the assumption that he had received his check But now I have acknowledgement from [redacted] in writing, before he sent this complaint out, that he received the security back in full[redacted]

I would have been more than happy to pay [redacted] for the bank fee , but he never asked Also prior to receiving this, I never knew that there was an option of paying him by [redacted] *** I would be more than happy to do that now as well.As you can see, I am more than agreeable to both of those options He should email with instructions on either of those options And I will be happy to follow those instructions How more agreeable can I be? [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Island Properties of the Pines Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] ’s explanation is not true He has had my new address since Day (I am enclosing a copy of the email exchange), and, in any case, my mail is forwarded to my current addressThe implication in his statement that he sent it to the wrong address (once) and immediately took action when informed of the new address is falseI have documentation of over weeks of email exchanges asking for the return of my depositHe sent me a check only after I reported him to the Revdex.comThat check bounced He subsequently wired the money to my account I am reticent to consider this matter closed if his response to my complaint is taken as fact He has denied any wrong-doing, misrepresented the facts and behaved in a totally abusive and unprofessional manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response is untrue and unacceptableI have attached all of our correspondence regarding the security depositYou can clearly see in the timestamps that I did not wait "weeks" to inform him that I hadn't received the checkAs it stands, I still have not received it despite his assurances that it has been sentI've asked him multiple times to include a tracking number so I can be sure he sent it, but he ignores the request In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

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Address: 37 Fire Island Boulevard, Fire Is Pines, New York, United States, 11782-0979

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