Island Resort Property

We take this complaint seriously and have been in contact with the tenants and their representatives to try and resolve this in the best possible manner. We hope to have a resolution soon.  The tenants did arrive on 12/26. The tenants first brought this to our attention on January 1st...

( 7 days later) informing us that there were evidence of mice activity. The very next day our Director went to the home first thing to try and handle the situation. He then came back that evening and stayed until 7PM to try and catch any mice that might be around.  We did respond as soon as we heard the complaint.  Our staff was told from the guests, during our staff's visits to the home, that they actually preferred to eat outside and it wasn't mice activity that was causing them to eat outside. We did kindly request from the guests to please not wait to tell us if there is any sort of problem. We can only remedy a potential problem if we are aware of the situation. The tenants did send me an email on 1/1, but I was out of town and on holiday with my family so had not seen the email. When they did call me the following Sunday on 1/3, I picked up right away. I had also been in contact with our staff and was aware they were at the home attending to the guests.  We did everything we knew how to do to mitigate any possible mice situation. We rented the home over 130 nights over the last two years and we have never had a complaint of this nature.  I am sorry the guests got the impression that we did not respond or did little to stop the problem.  Again, we are in the process of trying to resolve their complaints.  We are returning the full security deposit although there was an expensive vase that was broken, which the tenant confirmed.  We will be offering a rebate to the customer shortly which we feel is acceptable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]