Island Sun Tanning

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The attached invoice signed by the customers explains that customer denied the repairs which is why the job was not completed at that time Our professionally trained technician diagnosed the problem, provided the customer with options in which the customer denied Our company charges an evaluation fee which we explained to the wife when the call was placed on June 15, 2017, at that time we also explained that once the problem has been determined our technician will provide options for repairs.If you have any questions please give me a call at (317) 859-4270.Sincerely, Kristy M***Office Manager

I apologize for the troubles that Mr*** experienced while trying to obtain a spare key for his vehicle. The General Manager reached out and he is picking up his key on Thursday May 18. Mr*** is satisfied with the resolution of his concerns

The attached invoice signed by the customers explains that customer denied the repairs which is why the job was not completed at that time.  Our professionally trained technician diagnosed the problem, provided the customer with options in which the customer denied.  Our company charges an...

evaluation fee which we explained to the wife when the call was placed on June 15, 2017, at that time we also explained that once the problem has been determined our technician will provide options for repairs.If you have any questions please give me a call at (317) 859-4270.Sincerely, Kristy M[redacted]Office Manager

We are very sorry for the troubles that Ms. [redacted] was having with her vehicle.  Her 2011 Cruz with 54,000 miles is beyond any factory warranty.  As the vehicle was taken to another shop for repair, we are unable to approach General Motors on her behalf to ask for...

assistance.  In the spirit of customer satisfaction and in an effort to help, West Herr sent her a check for $500 toward the transmission repair and a letter for $500 toward the purchase of another vehicle.  Ms. [redacted] accepted our gesture and is satisfied with the resolution to her concern.  Annette Smith  Executive Assistant

I understand that you informed our office that you already determined the diagnosis but unfortunately our technicians need to diagnose the systems for themselves because unfortunately not all diagnosis come out the same.  Unfortunately we cannot assume that the diagnosis was the problem but in this situation it does seem that that was the same diagnosis.  Once our technician would receive approval for replacement of part then they would test the system again for proper operation but they were denied replacing the part so no further testing could be performed.    Regards, Kristy M[redacted]Office Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Apparently we disagree on the definition of a system diagnostic and for the money paid I expected the diagnostic would be complete. The diagnostic was not completed.Due to the lack of service, we had to do a full diagnostic with a reputable company (who did the complete diagnostic before requiring any payment). We are therefore requesting the charge for the incomplete diagnostic be refunded.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I completely agree that repairs were denied, but that is not the issue that was brought forward.
The technician provided an incomplete diagnosis and REFUSED to complete the system check-out until a partial repair (which may or may not have solved the problem was made).
When the phone call was made, the process was explained, as well as we explained the troubleshooting we had done to that point. Our initial diagnosis matched that of the "professionally trained technician" who then REFUSED to do any further analysis. The full extent of the problem was never determined and the company did not fulfill the promises made.
Regards,
[redacted]