Very aggressive with the sale and wanted a payment now because the credits go awayHowever, when I told them that I needed to discuss with my wife the sales rep hung up on meNice in the beginning but rude in the end
September 29th, Upon reviewing the Invoice, Reservation Form, Terms & Conditions, we decided to CANCEL our purchase of the day, night Costa Rica Vacation, that we bought 9/25/ We used a VISA credit card and requested an immediate refund credit to our account in the amount of $ From the conversation I had with a sales representative, I was lead to believe certain assurances and terms of the agreementAs it turned out, they differed from the e-mail information that was sent the following day For instance, I asked if there would be any problems booking a room during peak or holiday season I was assured that banks of rooms had been set aside and that there wouldn't be any problem However, the Terms & Conditions indicate that, ("space is subject to availability, peak season charges may apply") I phoned the Customer Service Dept(XXX-XXX-XXXX), they indicated that I needed to e-mail my request for a REFUND, to the address from which the attachment invoice and terms & conditions had been sent I made several phone calls and only reached one live person that assured me a refund was being processed BEWARE, that the phone numbers and extensions are NOT to the individuals they claim & that I NEVER RECEIVED A PHONE CALL BACK!!! Left numerous messages! If it seems to good to be true, it probably isn't
I answered a call today from an unknown number to a sales person from this company who told me: 1) it was a vacation/cruise company in Florida that is licenses & registered in Florida, (most notably to me with the Florida department of Agriculture) 2) I was being called because their records indicated that I had previously used a credit card to purchase a vacation which I had never used (trueand I DO NOT want to repeat the horrible experience I had with Caribbean Cruise Lineswhich this company sounds like a new incarnation of How else would they have my contact info, knowledge of how I paid for the vacation and that it went unused?) 3) I had a $travel voucher credit with them and she could help me with travel (really? why?) 4) Apparently the State of Florida realized that people had bad experiences with some such vacation companiesshe'd heard the unhappy storiesand had given this company the credit to offer to me I had received several calls from this company in recent months and had told the - representatives who I actually spoke to that I NEVER wanted to hear from them againremove me from their call list Obviously that request was not heeded Anyway, this lady kept trying to assure me they were not like the "other" companies although I promised here I would do my own research and book any travel on my own initiative in the future She gave me a customer service number (which turned out not to be connected when I called it later) and directed me to the company's website As I continued to tell her that I truly was not interested, I checked out the website and looked the company up here on Revdex.com The website looked suspiciously like that of the company with which I had a bad experience and the Revdex.com complaints were similar I told her that and asked how they had gotten my number She was unable to answer Nor was she able to give me the mailing address of their home office to which I could mail a formal request never to be bothered She repeated the inactive customer service telephone number again and suggested that since I was on the Revdex.com site could contact them to get removed from the list (oops!) There's the lone story and here I amWarning others that this company and their marketing approach smells fishy I called the number on the Revdex.com site and requested of [redacted] in customer service that I be removed from their list If I get another call, further action will be taken
Very aggressive with the sale and wanted a payment now because the credits go awayHowever, when I told them that I needed to discuss with my wife the sales rep hung up on meNice in the beginning but rude in the end
September 29th, Upon reviewing the Invoice, Reservation Form, Terms & Conditions, we decided to CANCEL our purchase of the day, night Costa Rica Vacation, that we bought 9/25/ We used a VISA credit card and requested an immediate refund credit to our account in the amount of $ From the conversation I had with a sales representative, I was lead to believe certain assurances and terms of the agreementAs it turned out, they differed from the e-mail information that was sent the following day For instance, I asked if there would be any problems booking a room during peak or holiday season I was assured that banks of rooms had been set aside and that there wouldn't be any problem However, the Terms & Conditions indicate that, ("space is subject to availability, peak season charges may apply") I phoned the Customer Service Dept(XXX-XXX-XXXX), they indicated that I needed to e-mail my request for a REFUND, to the address from which the attachment invoice and terms & conditions had been sent I made several phone calls and only reached one live person that assured me a refund was being processed BEWARE, that the phone numbers and extensions are NOT to the individuals they claim & that I NEVER RECEIVED A PHONE CALL BACK!!! Left numerous messages! If it seems to good to be true, it probably isn't
I answered a call today from an unknown number to a sales person from this company who told me: 1) it was a vacation/cruise company in Florida that is licenses & registered in Florida, (most notably to me with the Florida department of Agriculture) 2) I was being called because their records indicated that I had previously used a credit card to purchase a vacation which I had never used (trueand I DO NOT want to repeat the horrible experience I had with Caribbean Cruise Lineswhich this company sounds like a new incarnation of How else would they have my contact info, knowledge of how I paid for the vacation and that it went unused?) 3) I had a $travel voucher credit with them and she could help me with travel (really? why?) 4) Apparently the State of Florida realized that people had bad experiences with some such vacation companiesshe'd heard the unhappy storiesand had given this company the credit to offer to me I had received several calls from this company in recent months and had told the - representatives who I actually spoke to that I NEVER wanted to hear from them againremove me from their call list Obviously that request was not heeded Anyway, this lady kept trying to assure me they were not like the "other" companies although I promised here I would do my own research and book any travel on my own initiative in the future She gave me a customer service number (which turned out not to be connected when I called it later) and directed me to the company's website As I continued to tell her that I truly was not interested, I checked out the website and looked the company up here on Revdex.com The website looked suspiciously like that of the company with which I had a bad experience and the Revdex.com complaints were similar I told her that and asked how they had gotten my number She was unable to answer Nor was she able to give me the mailing address of their home office to which I could mail a formal request never to be bothered She repeated the inactive customer service telephone number again and suggested that since I was on the Revdex.com site could contact them to get removed from the list (oops!) There's the lone story and here I amWarning others that this company and their marketing approach smells fishy I called the number on the Revdex.com site and requested of [redacted] in customer service that I be removed from their list If I get another call, further action will be taken