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Islander Airport Shuttle

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Islander Airport Shuttle Reviews (1)

Review: I made reservations in September 2013 for them to pick up my son [redacted]., at JFK on October ** with a return on October **. They were not there to pick him up at JFK and when called, said they had no reservations. They found someone to go get him, and [redacted] waited over an hour and then paid in cash. I called on 10/** to cancel the 10/** pickup, in case they found the record, and made other arrangements. When I received my credit card bill, I found they charged the full amount at the time of the reservation. I have called twice to complain and request a refund and have not gotten one. The first trip was paid in cash because they said they had no record, and the return was cancelled. This company did not provide the service for which I contracted.Desired Settlement: Immediate refund of all payments.

Consumer

Response:

Yes, my credit card was charged on the date I made the reservation for both the 10/** and the 10/** pickups. The shuttle service was not there on 10/** to pick him up from JFK. When called, they said they had no reservation but found someone to go get him at JFK. My son then paid in cash for that transport to Islip, since they said they had no record of the reservation. Then, we called them on 10/**, the day before the scheduled 10/** pickup, to make sure they did not show up for the 10/** pick-up because we did not trust them to do so. They said on that call that they did have a reservation for that pickup so we cancelled it one day in advance. I did not get the dates wrong.

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Description: TRANSPORTATION SERVICES

Address: 507 Wheeler Road, Hauppauge, New York, United States, 11788

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www.islanderairportshuttle.com

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