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Isley's Home Service, Inc

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Isley's Home Service, Inc Reviews (3)

Dear Complaint Resolution Consultant, This letter is our second response to complaint #***I have reviewed the facts again on what services were providedI cannot find one single component of the complaint that is verifiable or accurateThe truth is we installed a new Trane system that was sized properly for the home and was installed professionally accordingly to manufacturers specificationsWe did not service or look at the system for over years after the installation occurredWe performed two services on the system after the 3rd year of operationOn the second service we documented problems with dirt and mold in the ductwork and the indoor coilThis issue, dirt and mold, occurred approximately years after our original installationThe customer had tile work or some type of construction inside the home which appears to have caused the dirt problem in the ductwork and on the indoor coil. Our installation and maintenances, did not and could not cause this dirt and mold situationOur original labor warranty was for two years from the date of installationThe indoor coil leaking Freon, was discovered after the first "no cooling" complaint the homeowner called into Isley's, again, years after our installationWe performed an accurate diagnosis of the problem, finding the system leaking from a hole in the indoor coilOur service technician pinpointed where the system was leaking by using an Helectronic Freon leak location deviceAs previously stated, Isley's diagnosis is correctWe have not performed any repairs or added any Freon since the system was installed. We have no documentation to support the homeowners complaints.Sincerely *** *** before the problems with the air conditioning system occurredWithin that four years we serviced the system twiceThe second service we out problems with dirt and mold

We don't want to waste any more time or energy on this ridiculous companyWe went elsewhere to repair our system for a third of the priceWe just hope no one else has to go through what we did with themExhausting

Revdex.com N12th St.Phoenix, AZ 85014Regarding Complaint #*** *** * ** *** ***Dear Complaint Resolution Consultant,This letter is in response to the complaint filed by *** ***Isley's did install a new spli system heat pump on the home located at ***
*** *** *** **The installation was perfor ed on 7/25/Isley's provides a two year labor warranty on all of our installations and the ariufacturer's equipment warranty is years on aU parts.The size (or capacity) of the air heat pump required to heat and cool any property is det rmined by a load ca.lculationThe load calculatiortcompleted for this residence determined that a t n system was required to cool the home properlyWe installed a ton stage Trane Heat PumpAddit onal return air vents were installed to meet the air ow requirementsA copy of the load calculation is ched to this correspondence.Our records indicate no maintenance services or repairs have been performed by us onsystem for almost yearsMs*** c lled on 7/23/with a complaint of the system ot working properlyOur customer service repre entative encouraged Ms*** to purchase a maint nance agreement that provides a bi•

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Description: Air Conditioning Contractors & Systems, Heating Contractors, Plumbers, Plumbing Drains & Sewer Cleaning, Water Heaters - Repairing, Heating & Air Conditioning, Leak Detecting Instruments, Air Conditioning Repair

Address: 219 S William Dillard Dr Ste 109, Gilbert, Arizona, United States, 85233-5529

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