Isley's Home Service, Inc

Revdex.com 4428 N. 12th St.Phoenix, AZ 85014Regarding Complaint #[redacted]Dear Complaint Resolution Consultant,This letter is in response to the complaint filed by [redacted]. Isley's did install a new spli  system heat pump on the home located at [redacted]...

[redacted]. The installation was perfor   ed on 7/25/2011. Isley's provides a two year labor warranty on all of our installations and the ariufacturer's equipment warranty is 10 years on aU parts.The size (or capacity) of the air heat pump required to heat and cool any property is det rmined by a load ca.lculation. The load calculatiortcompleted for this residence determined that a 4 t n system was required to cool the home properly. We installed a 4 ton 2 stage Trane Heat Pump. Addit onal return air vents were installed to meet the air ow requirements. A copy of the load calculation is ched to this correspondence.Our records indicate no maintenance services or repairs have been performed by us onsystem for almost 3 years. Ms. [redacted] c lled on 7/23/2014 with a complaint of the system  ot working properly. Our customer service repre entative encouraged  Ms. [redacted] to purchase a maint  nance agreement that provides a bi•<mnual ervice on the heating and cooling system and disco nts on repairs. Routine maintenance is very important for the longevity of any systems. Since, according oMs. [redacted]the system was not working properly', so we dispatched a technician to assess her com pi int of no cooling. Upon inspection, our technician found the air handler door panel, in the attic, pa  ly open, which trips a safety switch, causing tlie system not to turn on..our technician re-installed  he door at"no charge". This free repair was perfbrmed  three years after the original installation. It I   not possibleI •for the access door to have been part!y open and run without tripping the safety switch f r three years.on 10/24/2014 we performed the first maintenance of the two purchases in the mainten  nee agreement Ms. [redacted] purchased, on th new system that we installed. The technician test d the air flow and the operation of the system. This ,inspection concluded without finding any repairs n eded.The next service that we performed. was the second and last purchased with maintenanc  agreement. This maintenance was performed on 6/24/2015. Our service technician found the ductwo k to be very dirty, the customer had some tile wor performed in the home, which typically creates a   usty environment. Improper air filtration appeared to be the cause of most of the dust and di issues. The customer had the ducting cleaned prio' r to this maintenance service by another company.

We don't want to waste any more time or energy on this ridiculous company. We went elsewhere to repair our system for a third of the price. We just hope no one else has to go through what we did with them. Exhausting.

The Technician was professional and courteous. My plumbing was replaced in kitchen, bathrooms, toilets, showers & water connections outside the house. It was all done in a timely manner. I would recommend Isley's Home Service!

We've used Isley's for about 10 years now. They are fast, courteous, professional and good at what they do. Our list of services include a new A/C (rental condo in Chandler), a reverse osmosis repair, a new water heater, A/C repair (rental unit in Scottsdale) and various plumbing issues.

All home service repairs/installs were handled expertly.

Over the years I have used Isley's Home Service do multiple jobs for me in regard to HVAC, Plumbing and Home Service and they have been impeccable every time. Many times the jobs required very short notice attention and without fail Isley's always took care of the problem timely and in a perfectly professional manner. I will continue to use Isley's for all of my home service needs and will also refer them to anyone who needs services they provide.

Top notch company!

My water heater was leaking badly in the garage so I called Isley's to investigate the problem. The service technician discovered we needed an new heater. The entire job was done in just a few hours and we were up and going with hot water again. Thank you, to George and Rich for doing such a great job. I would highly recommend Isley's, they were very professional.

Quick response on a Saturday afternoon and Kevin O the plumber did a great job of resolving issues efficiently and professionally. We'll use them again (if we need a plumber)!

The Isley's team has been very responsive, professional and efficient. We have used their services for HVAC servicing and garbage disposal replacement. Each visit, the technician was prompt, courteous and appropriately dressed (and clean). I highly recommend Isley's for all things relating to home services.

On November 26, 2013 Isley's Service Technician's [redacted] and [redacted] repaired plumbing and installed a tub in our main bathroom. Both Technicians were very friendly and professional. They asked us to look at the completed work and cleaned up the work area. We were very impressed. We will definitely recommend and call Isley's in the future.

We are very happy customers!

You sent a repair tech Ernesto to my house and he installed a $60 thermostat and charged me $313 dollars plus a service call fee. I was out of town at the time and while my daughter did call you for service, I believe you took advantage of the situation and my daughter. I consider this type of service a complete rip off and a lack of professional integrity. If a refund is not provided I will file an action in small claims and do everything I can to inform every possible agency and news organization of your price gouging. The total charge came to $372 and I am requesting a refund of

$250 which still provides you with a reasonable profit.

Revdex.com 4428 N. 12th St.Phoenix, AZ 85014Regarding Complaint #[redacted]Dear Complaint Resolution Consultant,This letter...

is in response to the complaint filed by [redacted]. Isley's did install a new spli  system heat pump on the home located at [redacted]. The installation was perfor   ed on 7/25/2011. Isley's provides a two year labor warranty on all of our installations and the ariufacturer's equipment warranty is 10 years on aU parts.The size (or capacity) of the air heat pump required to heat and cool any property is det rmined by a load ca.lculation. The load calculatiortcompleted for this residence determined that a 4 t n system was required to cool the home properly. We installed a 4 ton 2 stage Trane Heat Pump. Addit onal return air vents were installed to meet the air ow requirements. A copy of the load calculation is ched to this correspondence.Our records indicate no maintenance services or repairs have been performed by us onsystem for almost 3 years. Ms. [redacted] c lled on 7/23/2014 with a complaint of the system  ot working properly. Our customer service repre entative encouraged  Ms. [redacted] to purchase a maint  nance agreement that provides a bi•<mnual ervice on the heating and cooling system and disco nts on repairs. Routine maintenance is very important for the longevity of any systems. Since, according oMs. [redacted]the system was not working properly', so we dispatched a technician to assess her com pi int of no cooling. Upon inspection, our technician found the air handler door panel, in the attic, pa  ly open, which trips a safety switch, causing tlie system not to turn on..our technician re-installed  he door at"no charge". This free repair was perfbrmed  three years after the original installation. It I   not possibleI •for the access door to have been part!y open and run without tripping the safety switch f r three years.on 10/24/2014 we performed the first maintenance of the two purchases in the mainten  nee agreement Ms. [redacted] purchased, on th new system that we installed. The technician test d the air flow and the operation of the system. This ,inspection concluded without finding any repairs n eded.The next service that we performed. was the second and last purchased with maintenanc  agreement. This maintenance was performed on 6/24/2015. Our service technician found the ductwo k to be very dirty, the customer had some tile wor performed in the home, which typically creates a   usty environment. Improper air filtration appeared to be the cause of most of the dust and di issues. The customer had the ducting cleaned prio' r to this maintenance service by another company.

We don't want to waste any more time or energy on this ridiculous company. We went elsewhere to repair our system for a third of the price. We just hope no one else has to go through what we did with them. Exhausting.

Had a service man come to my home to repair my A/C. they said he was there most senior man. he told me he had never seen a unit like mine before. its a commercial style system with a chiller. while working on unit, he let a lot of Freon out the two units. it had a bad electrical compensator for the condenser fan. ( I was with the repair guy the whole time) After he had left, I noticed the cold air would change in temp while blowing. I called them back and asked for him to come back and put the some Freon back in that he had let out. they told me that is normal for the lost. if I want him back, I would pay for the service call and the Freon. THIS IS WHY WE PAY SO MUCH FOR A/C REPAIRS!!!!!!!!!!!!!!!!!!!!!!!! Signed, Fountain Hills Resident..........

We had Isley's out to service out A/C system recently. We were not having a problem, but the system had not been checked since we owned the house. The technician came out, serviced the system, then presented his recommendations. He stated that the system was working "perfectly", the temps were "spot on", but also recommended $1121 worth of "needed" repairs. We are winter residents, so this system is covered and not used in the summer time. It has been used perhaps two dozen times since we have owned the home in total. They wanted to sell me a new "contactor" for $277, a "compressor saver" for $302, a blower motor capacitor for $176, a "condensation safety switch" for $201, and renewal of the service agreement for $165. We were told Isley's installed our Carrier system when the house was built, hence our call to them for service. I had to wonder if they improperly installed our system using inferior components, or were they trying to upsell unneeded repairs? The tech did not check the filters, nor did he clean the mud out of the air conditioner condenser that had been there since the house was built.
The bottom line of all this is that these apparently unnecessary parts would cost less than $100 at a local supply house. We were advised that they would require less than an hour's time to install in total. Isley's apparently wanted $856 for this hour's work. After consulting trusted sources, all these repairs were deemed totally unnecessary. I would recommend that anyone using Isley's for air conditioning service work be mindful of their apparent company policy of upselling. Get a second opinion on expensive repairs. I would not recommend Isley's .

I purchased a new unit with them two and half years ago I have had nothing but problems with the Air unit I live in a modular home which I bought Ac and furnace because they work together last yr the units Coil had rusted and leaked out all the freon they warrantied the coil but wanted 1200.00 labor as my two yr labor warranty ran out by two months .. so they ended up charging me $600.00 labor to replace unit under warranty and now I have had them out twice already this yr for A/C problems and they say everything is ok .. I had an electerician come out today and found a wire had two whiskers they call not connected so he fixed it ... yesterday I came home at 6 pm it was 81 degree in here thermostat set at 78 today it runs all the time I am very unhappy with company I told them they sold me a faulty unit and are taking advantage of a older woman they said everything is fine then if it is fine why does the unit not shut off in the afternoon unless I turn it up to 80 then it is to hot in here I am very disappointed and feel they should replace it but they won't I wouldn't recamend them to anyone

Dear Complaint Resolution Consultant,
This letter is our second response to complaint #[redacted]. I have reviewed the facts again on what services were provided. I cannot find one single component of the complaint that is verifiable or accurate.
The truth is we installed a new Trane system that was sized properly for the home and was installed professionally accordingly to manufacturers specifications. We did not service or look at the system for over 3 years after the installation occurred. We performed two services on the system after the 3rd year of operation. On the second service we documented problems with dirt and mold in the ductwork and the indoor coil. This issue, dirt and mold, occurred approximately 4 years after our original installation. The customer had tile work or some type of construction inside the home which appears to have caused the dirt problem in the ductwork and on the indoor coil. Our installation and maintenances, did not and could not cause this dirt and mold situation. Our original labor warranty was for two years from the date of installation.
The indoor coil leaking Freon, was discovered after the first "no cooling" complaint the homeowner called into Isley's, again,  4 years after our installation. We performed an accurate diagnosis of the problem, finding the system leaking from a hole in the indoor coil. Our service technician pinpointed where the system was leaking by using an H10 electronic Freon leak location device.
As previously stated, Isley's diagnosis is correct. We have not performed any repairs or added any Freon since the system was installed. We have no documentation to support the homeowners complaints.
Sincerely [redacted]
 
 
 
 
 before the problems with the air conditioning system occurred. Within that four years we serviced the system twice. The second service we  out problems with dirt and mold

We bought an ac unit through them. We paid for their monthly servicing. They came to inspect it, broke it, and tried to charge me thousands to repair it. Unethical company.

Had a service man come to my home to repair my A/C. they said he was there most senior man. he told me he had never seen a unit like mine before. its a commercial style system with a chiller. while working on unit, he let a lot of Freon out the two units. it had a bad electrical compensator for the condenser fan. ( I was with the repair guy the whole time) After he had left, I noticed the cold air would change in temp while blowing. I called them back and asked for him to come back and put the some Freon back in that he had let out. they told me that is normal for the lost. if I want him back, I would pay for the service call and the Freon. THIS IS WHY WE PAY SO MUCH FOR A/C REPAIRS!!!!!!!!!!!!!!!!!!!!!!!! Signed, Fountain Hills Resident..........

We bought an ac unit through them. We paid for their monthly servicing. They came to inspect it, broke it, and tried to charge me thousands to repair it. Unethical company.

Review: The company installed the brand new Trane 18 SEER Variable Speed very expensive AC at my home on 01/28/2015. I paid in full $9,598.

During the installation the installer scratched the outdoor unit in several places first when he was trying to push the AC through my backyard door alone after he ignored my possible help, then when he put his heavy and sharp metal tools on the top part of the new AC unit. I even had to ask him be more careful and put a plastic cover between the AC and his tools.

I asked the company to replace the damaged panels and the company agreed to do that during the first maintenance visit in 6 months after installation. When they came in 6 months I found that they didn't order any panels and they confirmed that they were just going to. So 6 months were not enough. They called me several weeks later telling that the first panels, that they ordered, were for the wrong unit and they had to reorder them. The next set was right and they asked for my permissions to come and install them without me home. I mistakenly trusted them and gave the green light believing that the panels are brand new. After the panels were replaced my wife refused to sign the papers because the replaced panels were even worse than the original ones. I called the company asking for explanation. They agreed to order a new set of panels. I asked them to open the boxes to make sure that the panels are in good condition. A few months later I called them and asked about panels. They said that the new set came damaged and they ordered a new set. They finally came to me 2 weeks ago on 12/9/2015 and their installer showed me terribly scratched used panels taken from some other AC. I refused to install them because they were even worse that I've gotten. The company refuses to replace the defective panels telling something about grace period, etc. But this is completely their fault. I called Trane, but they told me after investigation that I need to work with the company-installer.Desired Settlement: The panels need to be replaced with the new ones with no questions asked. I have already lost one day on 12/9/2015 that I had to take from my personal vacation and it is costly. I suppose I will need to take one more PTO day to get these panels finally installed. But for now this is a big problem to make this company to do this job right and finish what they started 11 months ago. They refuse to do that. Last time I called them on 12/11/2015 and they promised to call me back. It never happened.

Ideally, even if I don't get paid for the time that I spent calling them, I would like to be paid for the day of my vacation that I have lost waiting for their installer and for one more day that should be used when they agree to replace the panels with the brand new and unscratched ones. The phone number that I used to contact them is (480) 736-1840.

My work day costs $401.52. For 2 days it will be $803.04.