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iSmartDoctor Reviews (17)

Had a great experienceThe owner was clear about situation and possiblity further damage that may exist after glass is removed Repair was done well, quickly and priced reasonableOwner kept me informed about process throughoutHe also explained how things were put together and why prices differ so much between modelsI felt well informed and more in powered about the repair I checked other repair shop but this one seemed most customer centric, knowledgeable and fairI was right and can't be more satisfied Not only likely to recommend, I already did to friend and wife's co-worker

If you use this place, and I do NOT recommend it, to repair a broken display glass, carefully review their diagramming of "additional damage" because they will use any additional marks to invalidate their warranty Even though my iPad is protected in a plastic frame and surrounded by a rubber cover, they claimed there was new damage, though I know that the iPad had not been dropped or otherwise badly handledThe jumping around of the apps is caused by their poorly seating the glass

Had a great experienceThe owner was clear about situation and possiblity further damage that may exist after glass is removed
Repair was done well, quickly and priced reasonableOwner kept me informed about process throughoutHe also explained how things were put together and why prices differ so much between modelsI felt well informed and more in powered about the repair
I checked other repair shop but this one seemed most customer centric, knowledgeable and fairI was right and can't be more satisfied
Not only likely to recommend, I already did to friend and wife's co-worker

I took my LG Gto get the screen repaired 9/22/2016, we signed an agreement to have ONLY the screen repairedWe were told if there were any other issues we would receive a phone call before any additional repairs were madeWe left a $non-refundable deposit ( which we understood was simply for him even opening up to phone to look)We never received a call, until it was time to pick up the phoneWhen we went to pick up the phone, we were informed that he had found corrosion due to water damage in the phone (which we were unaware of previously) but that he had cleaned it out & fixed the screen anyway WITHOUT consulting usHe told us that there were issues with the screen due to the corrosion but that he had "done us a favor cleaning it out without charging extra"Within an hour, the screen was not even usable as the corrosion was having such bad effectsHad we received a call about the water damage before he fixed the screen (which we were told we would get a call if there

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This person is not a customer of ours, this is a person complaining about an issue for someone else. We have called this person, and have notified them the person that had the service done here has to talk to us or come in and talk to us. They said they were going to come in sometime this...

week.

The customer did bring in the phone for repair, it did have a cracked glass. We repaired the cracked glass as requested. When we repair a cracked glass we informed a customer that just because it looks cosmetic does not mean the crack has caused more damage. Also we inform the customer the glass is...

glued on by factory specs, and just becasue the glass is cracked does not mean it has caused more damage. In this case the damage from the crack has caused more damage to the Digitizer that is built onto the LCD. I told the customer I would try to save the cell phone from more repair.    At first we thought it was a software issue, due toi the cell phone want to update all on its own after the glass repair was done. Sometime the updates have been known to cause issues. The issue was partial software, but the main issue is in the digitizer it self due to the cracked glass. The cusotmer did call in yesterday asking what is going, I informed them I was workiing on the issue, and as of last night I was working on the repair to see it it would take. It will not take, I told the customer I would contact them today on Feb 8, and as of today we are going to replace the LCD and digitizer because they do come as one unit. This is something we do not carry on hand do to how expensive they are. The cusotmer did state they wanted there money back. But the repair was performed and there was not charge to this repair. We do have cusotmers sign these forms when coming into this Office and here is a copy of these forms: LCD Waiver For Cell Phone Glass ReplacementProcedures for [redacted] and some other certaincellphones and devices that require UV removal and reinstall.iSmartDoctor ™ isn’t responsible for a cracked LCD screen.We heat up the glass to peel it away and replace your screen. Sometimes we findthat the LCD screen is cracked under the colored area of the glass where wecannot inspect by Microscope before we perform the procedure and we aren’tresponsible for it and you do have to pay for the LCD screen, if you would likefor it to be replaced. If we find that there is a crack in the LCD before performingthe procedure and the glue is holding it together we will not perform theprocedure so you have a working phone until you decide when you want to havethe LCD replaced.In extreme cases the machine can cause microbubbles. Thesewill not affect your device, or its functionality. Microbubbles are generallycaused by tiny scratches on the LCD due to the screen breaking. iSmartDoctor™and its affiliates will do its best to buff and remove most blemishes, and willnot be held responsible for visual defects.Our Repair is Backed by Our Professional 100 Year W arranty© of just the item we replaced.Remember your Device came in broken, I am only repairing what is broken and/or You want fixed on your device. W e do not know thehistory of your device or what it has been through before you brought it in for repair. If device does not work due to damage of the Deviceinternal after the repair, we are not responsible for anything of that device beyond the repair you have asked for. By signing this receiptyou are accepting the fact some things are beyond our control from the device that was damaged before it came into this shop.>All repairs come with a 90 day parts and labor warranty. Professional 100 year warranty© covers parts only.>All repair jobs are not refundable.>Repairing a phone with any sort of liquid damage can cause the phone not to power on under certain circumstances.>iSmartDoctor™ will not be responsible for any Devices not picked up after 30 days.>I am aware and agree to all the terms written and printed on this invoice.All Customers do sign these forms and are notified of the issues that could happen, due to there damage they caused on there device. We are taking care of this customer.

To whom it may concern,You can re-file, as per business ethics, and business integrity, a person can file the correct way under the right name, with the right documentation. This is why we did not disclose any names and will not under client  and business ethics. When one can do a complaint properly, then we will disclose and answer properly. We are following the rules under Revdex.com ethics and policies and the policies of this company. Because all documents for any repair or service is signed by that customer and for that customer and any dispute will be dealt with by that customer only. As that is the customer we worked with and signed those documents for the repair of that service.iSmartDoctor

To whom it may concern,
You can re-file, as per business ethics, and business integrity, a person can file the correct way under the right name, with the right documentation. This is why we did not disclose any names and will not under client  and business ethics. When one can do a complaint properly, then we will disclose and answer properly. We are following the rules under Revdex.com ethics and policies and the policies of this company. Because all documents for any repair or service is signed by that customer and for that customer and any dispute will be dealt with by that customer only. As that is the customer we worked with and signed those documents for the repair of that service.
iSmartDoctor

This person is not a customer of ours, this is a person complaining about an issue for someone else. We have called this person, and have notified them the person that had the service done here has to talk to us or come in and talk to us. They said they were going to come in sometime this...

week.

I am not the person who physically dropped off the phone nor signed the warrenty, but that person is my mother who has helped me file this complaint. Also it was my $ that was used for the repair. If it is an issue with the name on the complaint, I will be more than happy to have my mom file a new one under her name for the same issue.

To whom it may concern,
You can re-file, as per business ethics, and business integrity, a person can file the correct way under the right name, with the right documentation. This is why we did not disclose any names and will not under client  and business ethics. When one can do a complaint properly, then we will disclose and answer properly. We are following the rules under Revdex.com ethics and policies and the policies of this company. Because all documents for any repair or service is signed by that customer and for that customer and any dispute will be dealt with by that customer only. As that is the customer we worked with and signed those documents for the repair of that service.
iSmartDoctor

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Had a great experience. The owner was clear about situation and possiblity further damage that may exist after glass is removed.

Repair was done well, quickly and priced reasonable. Owner kept me informed about process throughout. He also explained how things were put together and why prices differ so much between models. I felt well informed and more in powered about the repair.

I checked other repair shop but this one seemed most customer centric, knowledgeable and fair. I was right and can't be more satisfied.

Not only likely to recommend, I already did to friend and wife's co-worker.

The customer did bring in the phone for repair, it did have a cracked glass. We repaired the cracked glass as requested. When we repair a cracked glass we informed a customer that just because it looks cosmetic does not mean the crack has caused more damage. Also we inform the customer the glass is...

glued on by factory specs, and just becasue the glass is cracked does not mean it has caused more damage. In this case the damage from the crack has caused more damage to the Digitizer that is built onto the LCD. I told the customer I would try to save the cell phone from more repair.    At first we thought it was a software issue, due toi the cell phone want to update all on its own after the glass repair was done. Sometime the updates have been known to cause issues. The issue was partial software, but the main issue is in the digitizer it self due to the cracked glass. The cusotmer did call in yesterday asking what is going, I informed them I was workiing on the issue, and as of last night I was working on the repair to see it it would take. It will not take, I told the customer I would contact them today on Feb 8, and as of today we are going to replace the LCD and digitizer because they do come as one unit. This is something we do not carry on hand do to how expensive they are. The cusotmer did state they wanted there money back. But the repair was performed and there was not charge to this repair. We do have cusotmers sign these forms when coming into this Office and here is a copy of these forms: LCD Waiver For Cell Phone Glass ReplacementProcedures for [redacted] and some other certaincellphones and devices that require UV removal and reinstall.iSmartDoctor ™ isn’t responsible for a cracked LCD screen.We heat up the glass to peel it away and replace your screen. Sometimes we findthat the LCD screen is cracked under the colored area of the glass where wecannot inspect by Microscope before we perform the procedure and we aren’tresponsible for it and you do have to pay for the LCD screen, if you would likefor it to be replaced. If we find that there is a crack in the LCD before performingthe procedure and the glue is holding it together we will not perform theprocedure so you have a working phone until you decide when you want to havethe LCD replaced.In extreme cases the machine can cause microbubbles. Thesewill not affect your device, or its functionality. Microbubbles are generallycaused by tiny scratches on the LCD due to the screen breaking. iSmartDoctor™and its affiliates will do its best to buff and remove most blemishes, and willnot be held responsible for visual defects.Our Repair is Backed by Our Professional 100 Year W arranty© of just the item we replaced.Remember your Device came in broken, I am only repairing what is broken and/or You want fixed on your device. W e do not know thehistory of your device or what it has been through before you brought it in for repair. If device does not work due to damage of the Deviceinternal after the repair, we are not responsible for anything of that device beyond the repair you have asked for. By signing this receiptyou are accepting the fact some things are beyond our control from the device that was damaged before it came into this shop.>All repairs come with a 90 day parts and labor warranty. Professional 100 year warranty© covers parts only.>All repair jobs are not refundable.>Repairing a phone with any sort of liquid damage can cause the phone not to power on under certain circumstances.>iSmartDoctor™ will not be responsible for any Devices not picked up after 30 days.>I am aware and agree to all the terms written and printed on this invoice.All Customers do sign these forms and are notified of the issues that could happen, due to there damage they caused on there device. We are taking care of this customer.

I am such a clutz when it comes to leaving stuff in my hands. I might break my phone completely or just crack the screen, obviously verizon charges too much to be getting replacements so I tried this business out as I like to support small business. I was greeted with a smile and had a pleasant experience. My phone is like new. The best of all is that I did not have to wait a day to receive my replacement, it was done within an hour! I would definitely recommend this iSmartDoctor to anyone in the area!

Review: We had a cell phone that suffered a cracked screen that was purely cosmetic damage as the phone was still fully operational. We took the phone to the vendor on 2/18 to have the screen replaced but when we picked the phone up later that evening the new screen was installed but unresponsive in some areas. The vendor stated some updates needed to finalize and we should take it home to see if it improves.

The phone did not improve and the vendor asked that we bring it in a second time on 2/19 so that they could perform a factory reset which wiped all data. We were contacted that the phone was ready that day and we picked it up again but found the same issue was occurring.

We brought the phone back for a third time on 2/27 and the vendor stated they would open the device again to see what was going on. We were informed that the manufacturer used too much glue and some components may have been damaged by the initial repair. We called on 3/2 and were informed they were having a hard time finding the issue and were waiting for a new diagnostic machine to arrive so they could continue to troubleshoot stating it should be in by 3/4. We followed up on 3/4 and were told they found that a wrong part had been used and were waiting on delivery of a new part to fix the phone. They informed us the phone should be ready on 3/7 by 5PM. We contacted them at 5PM on 3/7 and informed us the part was on back order and would not be in until Tuesday 3/10.

The vendor did not reach out to us at anytime to inform us of delays. Each time we contacted them for a status we were told another issue had developed and additional time would be required.Desired Settlement: We have lost confidence in the vendor to repair the device and feel they have caused additional damage that we must take to another provider now to repair. We have requested they reassmeble the phone and return it to us so that we can take it to another repair facility. They have informed us the device will be ready on 3/8 and we plan to pick it up at that time. We are requesting a refund as we feel the original repair was done incorrectly and the vendor has been stumbling trying to find out why the phone is not functioning properly. They have had three attempts to repair the device and after having the device in their possession for the last 8 days have not been able to remedy a repair.

We rely on cell devices for daily communication and find it highly unacceptable that a repair take this long and the vendor not even reach out to us to provide an update. Each time we contacted them for a status a new issue had developed requiring additional repair time.

Business

Response:

The customer did bring in the phone for repair, it did have a cracked glass. We repaired the cracked glass as requested. When we repair a cracked glass we informed a customer that just because it looks cosmetic does not mean the crack has caused more damage. Also we inform the customer the glass is glued on by factory specs, and just becasue the glass is cracked does not mean it has caused more damage. In this case the damage from the crack has caused more damage to the Digitizer that is built onto the LCD. I told the customer I would try to save the cell phone from more repair. At first we thought it was a software issue, due toi the cell phone want to update all on its own after the glass repair was done. Sometime the updates have been known to cause issues. The issue was partial software, but the main issue is in the digitizer it self due to the cracked glass. The cusotmer did call in yesterday asking what is going, I informed them I was workiing on the issue, and as of last night I was working on the repair to see it it would take. It will not take, I told the customer I would contact them today on Feb 8, and as of today we are going to replace the LCD and digitizer because they do come as one unit. This is something we do not carry on hand do to how expensive they are. The cusotmer did state they wanted there money back. But the repair was performed and there was not charge to this repair. We do have cusotmers sign these forms when coming into this Office and here is a copy of these forms: LCD Waiver For Cell Phone Glass ReplacementProcedures for [redacted] and some other certaincellphones and devices that require UV removal and reinstall.iSmartDoctor ™ isn’t responsible for a cracked LCD screen.We heat up the glass to peel it away and replace your screen. Sometimes we findthat the LCD screen is cracked under the colored area of the glass where wecannot inspect by Microscope before we perform the procedure and we aren’tresponsible for it and you do have to pay for the LCD screen, if you would likefor it to be replaced. If we find that there is a crack in the LCD before performingthe procedure and the glue is holding it together we will not perform theprocedure so you have a working phone until you decide when you want to havethe LCD replaced.In extreme cases the machine can cause microbubbles. Thesewill not affect your device, or its functionality. Microbubbles are generallycaused by tiny scratches on the LCD due to the screen breaking. iSmartDoctor™and its affiliates will do its best to buff and remove most blemishes, and willnot be held responsible for visual defects.Our Repair is Backed by Our Professional 100 Year W arranty© of just the item we replaced.Remember your Device came in broken, I am only repairing what is broken and/or You want fixed on your device. W e do not know thehistory of your device or what it has been through before you brought it in for repair. If device does not work due to damage of the Deviceinternal after the repair, we are not responsible for anything of that device beyond the repair you have asked for. By signing this receiptyou are accepting the fact some things are beyond our control from the device that was damaged before it came into this shop.>All repairs come with a 90 day parts and labor warranty. Professional 100 year warranty© covers parts only.>All repair jobs are not refundable.>Repairing a phone with any sort of liquid damage can cause the phone not to power on under certain circumstances.>iSmartDoctor™ will not be responsible for any Devices not picked up after 30 days.>I am aware and agree to all the terms written and printed on this invoice.All Customers do sign these forms and are notified of the issues that could happen, due to there damage they caused on there device. We are taking care of this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Cell Phone & Tablet Equipment, Supplies & Repair, Mobile Apps, Touch Screen Equipment, Mobile Telephone Service, Computers - Service & Repair, Telecommunication Equipment & Systems Service & Repair

Address: 12221 W Bell Rd Ste 500, Surprise, Arizona, United States, 85378-9535

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