iSpeakvideo.com

Review: I speak video was told 5-6 months ago to stop billing hosting fee$20 monthly due to fact that services not needed, web site changed.

Repeatedly [redacted] at XXXXXXXXXX refuses to stop the unauthorized billings. She neither returns my call nor sends email but keeps billing $20 monthly .

I simply want this stopped and a refund for $100.

Regards,

[redacted]Desired Settlement: Refund of unauthorized billings $100.

Business

Response:

Initial Business Response /* (1000, 5, 2014/03/29) */

The customer is correct. He did request our accounting department cancel his hosting. Unfortunately this client is a repeat client. He also had an account from 2009. In searching the credit card program we confirmed that his account had been canceled. Unfortunately we were looking at the original account from 2009. That account had been canceled. However, the current account had not been canceled. So, today we issued refunds and we are waiting for the client to confirm his mailing address.

This was just a matter of confusion on the part of our accounting department. We have insured that the team is better trained in the use of the bank's credit card program and have improved our response time to client inquiries.