ISpeed Wireless

First of all, the contract states that the equipment will be returned by the customer ***, the Son, if that truly is who *** spoke with, would not have had access to her file and would not have known if she had a pending balance nor would he have known if she was in or out of contract [redacted] s email stated to "bill her accordingly." Attached are documents that include: the collection notice history of payment notice of email to disconnect the signed original two-year contractAfter looking through the history billing, it does look like she was billed two months after the email to disconnect That we are willing to take off the claim The new owner of the property said there was no antenna on the roof when they took possession Who is at fault? The equipment is expensive which is why we don't require the customer to pay for it up front We figure their monthly service bill will pay the cost within the two year contract period.Resolution: I am willing to remove the $lost antenna fee After all, three people have been irresponsible at getting it returned - ***, the new property owner, and ISpeed I am NOT willing to remove other charges: $ending balance - $early termination contract buy out - THAT COMES TO A TOTAL OF $ Other charges will be removed as a bad debt and we will endure the cost of reducing the amount on the credit report provided the settlement is agreeable.Tell us why here

First of all, the contract states that the equipment will be returned by the customer.  [redacted], the Son, if that truly is who [redacted] spoke with, would not have had access to her file and would not have known if she had a pending balance nor would he have known if she was in or out of...

contract.   [redacted]s email stated to "bill her accordingly."  Attached are documents that include:     the collection notice     history of payment     notice of email to disconnect     the signed original two-year contractAfter looking through the history billing,  it does look like she was billed two months after the email to disconnect.  That we are willing to take off the claim.  The new owner of the property said there was no antenna on the roof when they took possession.  Who is at fault?  The equipment is expensive which is why we don't require the customer to pay for it up front.  We figure their monthly service bill will pay the cost within the two year contract period.Resolution:       1. I am willing to remove the $500 lost antenna fee.  After all, three people have been irresponsible at getting it returned - [redacted], the new property owner, and ISpeed.      2.  I am NOT willing to remove other charges:  $47.85 ending balance - $221.00 early termination contract buy out - THAT COMES TO A TOTAL OF $268.85      3.  Other charges will be removed as a bad debt and we will endure the cost of reducing the amount on the credit report provided the settlement is agreeable.Tell us why here...