iStorage Reviews (5)
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Description: Moving & Storage-Full Service
Address: 15305 Morongo Rd, Desert Hot Springs, California, United States, 92240
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Review: My top to bottom experience with Istorage had been terrible to say the least. My main problem now is that they insist on charging me a late fee because I had apparently missed my billing date when they send out no bill. When I had called to express the fact that I was unsure of my billing date and would pay but asked for the late fee to be removed I was told by the rep it was my fault that I hadn't set up a email to be notified of the bill. I asked if there was a way to remove the late fee and I'd be happy to pay the bill (which hadn't lapsed another billing cycle) I was told that I would get a call back from the supposed manager. In that time I had accrued another late fee. I'm outraged at the lack of service, no notification for billing and ignorance from staff.Desired Settlement: I would like to end any further business with them immediately and remove my things from their facilities.