iStores Inc

Review: On March 5, 2015 I put an order for paintball materials and paraphernalia through www.paintball-online.com for our paintball business to open by March 15 in time of the summer break, in which I charged to my credit card. The order went through without any problem.On March 6, 2015 I received a order confirmation from Paintball-online.On March 10, 2015 I followed up my order and was told that the order was not shipped because my bank declined my transaction. I checked with my bank and they confirmed that there is no problem with my card and as a matter of fact, the fund has been pending waiting for the merchant notice in order to complete the transaction.On March 12, 2015 Paintball-online notified me that they cannot accept my credit card and have to pay via wire transfer in order to ship my order, which I quick made a wire transfer. By this time our planned opening of our business has been jeopardized.On March 24, 2015 after dozens of call and hundreds of email, Paintball-online notified that my order has been shipped. However, they were not providing me any tracking number.From March 24 - 29, 2015 I have sent follow-up emails almost everyday without any response from Paintball-online. I was given a run-around each time I call spending unnecessary cost to overseas calls.On March 30, 2015 I was notified that my order has been shipped (again?), in which now become obvious Paintball-online is misinforming me, hence the reason there was no tracking number they can provide.I sent more follow-up emails and spent more unnecessary costs to call them since they do not bother to inform their customer of the status of my order. Each and everytime they fail their promise to provide me the tracking number for my apparently shipped order or at least inform me the status.The summer vacation back in our country and the number of visitors are reaching its peak, our target market, and we are losing potential revenues.Up to this day the tracking number for my order has not been provided.Desired Settlement: 1. Immediate confirmation of the tracking number of my order.2. refund of unnecessary costs incurred3. compensation of lost revenue.

Review: On 7/22, I placed an order (#[redacted]) for $17.94. I spoke to [redacted] to cancel this order the same day (I needed to upgrade shipping). My credit card was charged $17.94 and I have yet to receive a credit.On 7/22, I placed an order (#[redacted]) for $38.69. This was guaranteed to be delivered on 7/23. On the morning of 7/23, the item was still not showing as picked up from their location.On 7/23, I placed an order (#[redacted]) for $38.69. This was to replace order [redacted] - I had assumed that package was lost as it should have been shipped on 7/22 and it wasnt.Order [redacted] was late. Since I ordered a replacement ([redacted]), I returned [redacted] (RMA 766). I received a credit of $8.99. However, I should also receive a credit for the shipping ($29.70) since it was guaranteed next day but didnt arrive for 2 days. I then had to pay to ship the item back to them, although Im not asking to be reimbursed on that.I've been trying to get this resolved for 7 months, but I never get anywhere with them. They're a terrible company to do business with. Product_Or_Service: Golf Ball Life Vest Order_Number: [redacted] & [redacted]Desired Settlement: DesiredSettlementID: Refund In total, I am asking for a credit of $17.94 for the order I canceled and $29.70 for paying for 1DA shipping and not receiving the item on time.

Review: On March 5, 2015 I put an order for paintball materials and paraphernalia through [redacted] for our paintball business to open by March 15 in time of the summer break.My order was never delivered.On April 3, 2015 I cancelled the order and requested for my refund.On April 6, 2015 I followed up my refund and was told by the person I was dealing with that he is waiting for their accounting department if further information is required from me. That my refund will be processed immediately as soon as he get update from accounting department.After numerous follow up, On April 9, 2015 Mr. [redacted] informed my that he has escalated my refund issue with the Owner and promised that it will be processed immediately.On April 14, 2015 I called Mr. [redacted] and I learned that the wire transfer for my refund has not been processed.Paintballonline has defaulted the Rule under the Federal Trade Commission to refund customers within 7 days.Desired Settlement: 1. Immediate refund of amount of $3,076.132. Compensation of incurred unnecessary cost, such as phone bills, etc.3. Compensation for loss revenue.