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IT GURU

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IT GURU Reviews (3)

I am rejecting this response because: The issue is with the business, IT Guru, not with router Manufacture LinksysThe complaint was fil** because I purchas** a router from IT Guru for $and when it was install**, Ms*** ask** for the box it came in and the purchase receipt in the event we had an issueMs*** was advis** by Mr*** that he did not have the box or receipt (even on the day it was install** Ms*** thought it was odd that he did not have them as a purchase on our behalf) and that he would take care of any issues should one arise. Also note that Mr*** did not advise IT Guru had no warranty for purchases made from his business even though Ms*** ask** repeat**ly for a purchase receipt Fast forward, the unit fail** on Oct 14, Ms*** contact** Mr*** to advise of the fail** router and to request a refund from IT Guru since we had no purchase receipt, nor did we know who the vendor was Mr*** purchas** the router from (he never said where he purchas** it- that is odd).My IT support test** the unit and confirm** no functionality, even after troubleshooting with my Internet carrierMy business was down and I was advis** to purchase a new router, which I did on Oct 14, 2016. I ask** Mr*** for a refund and he advis** he was unable to do so, so I remind** him of the One Year Manufacture's warranty that should be available since I was well within the one year purchase rangeHe advis** he would take care of any issues and now I had oneHe contact** Linksys and provid** Ms*** the reference number of the case and when she call**, Linksys customer service advis** I could receive a full refund but Mr*** would ne** to provide the purchase receiptMs*** contact** Mr*** daily via email, text and phone with no response to her inquiries. Mr***'s spouse respond** and when ask** about the purchase receipt, she stat** the receipt was lost due to a fireThe issue then had to be pursu** by Ms*** via Linksys customer service to secure we would receive a refund, or replacement router, but when ask** to continue the process to secure a replacement router by forwarding the 'shipping label Linksys' mail** to Mr***, Ms*** respond** 'she would not do so and that Linksys was expecting IT Guru to ship the router back'- even though Linksys customer service advis** Ms*** to request the 'shipping label provid** to Mr***' be forward** to my business email address. Ms*** ask** Ms*** to send the router to IT Guru PO Box and Ms*** ask** for a letter of intent that I would in fact receive a replacement router since the defective router belongs to Mr***. Ms*** advis** she would not do so unless the Revdex.com complaint and negative yelp comments were remov**. Here in lies the justification for my complaint- the precarious business practices of IT Guru are questionable and should be review** as honest and upright I purchas** something from IT Guru that fail** and ask** for a refund, plain and simpleMr*** has not personally respond** to my request letter for a full refund, nor has he respond** to Ms***'s request for informationThe only thing he did was initiate a replacement router from Linksys, but only because he could not produce a purchase receipt! I do not ne** another router, I had to buy a brand new one! The integrity of this business, IT Guru is questionable and should be look** into by the Revdex.com

Dear Ms [redacted] et all, Monday, November 21, 2016 On November 15, I receiv** a letter from the Revdex.com dat** November 7, 2016 regarding a complaint (ID: [redacted]] about a new router install** for [redacted] and [redacted] (husband and wife accounting team) on December 15, 2015. iT Guru...

servic** them when they were relocating from their old location in R**lands to the new location a few miles away; due to their complaint of noises the new m**ical offices tenant was making on building walls within their own suite in their building at that time. [redacted] and ** could have resolv** the issue they had of the non-working router directly with the product maker but chose to go against us instead. In the end they still went ahead and contact** Linksys directly and their issue has been resolv** with receiving a replacement (currently en route to [redacted] and [redacted]). They are to receive router replacement by the 23rd of this current month. As stat** in their complaint they want** full reimbursement of a product sold new to them 10 months prior even though they were told via email that big companies do not have a 12-year full refund policy much less a small business such as ours and we were not imm**iately made aware of the unresponsiveness of the router in question. They have insist** on a full reimbursement and claiming we are rude and unresponsive to their phone calls and emails. [redacted] and I, together decid** and communicat** with [redacted] and ** via email alone as we did not want to get into any type of argument and 'he-said-she-said' comments. An invoice (Invoice #1447) was given as receipt for a service done and complet** at their new location on December 14, 2015. Once service was complet**, customer was satisfi** and they went about their business as we did as well. On October 20, 2016 (10 months later) [redacted] call[redacted] for the first time, regarding the issue with their router, as it was not working properly. At this time he suggest** they do a hard-reset on the router and do a Firmware upgrade. On Friday, October 21, [redacted] calls [redacted] again, telling him that they ([redacted]/or their IT guy) had done a factory reset (different from a Firmware upgrade) and that the router was still not functioning. [redacted] ask** her if they had actually done a Firmware upgrade and she said that they had not done so. [redacted] told her that he might have a chance to stop by that day and pick up the damag** router and troubleshoot with Linksys the following week. He was unable to do the pick-up that day due to attending to current open jobs we had at that time. On W**nesday, October 26, 2016 [redacted] reaches out via email to [redacted] (who had previously work** in their office and complet** the job) demanding he go pick up the damag** router and take the full refund ($250.00) for the item that was already in use in their office for 10 months. [redacted] and I then decid** to not engage in any verbal dialogue with [redacted] anymore and that we would continue an email communication (see attachment) and inform[redacted] of our decision so that we could keep a thread of our communication. Prior to October 20, 2016, [redacted] was never previously call** to go onsite (to The [redacted] Company accounting offices location: 1175 Idaho Street, Suite 203, R**lands, CA 92373) to check on the router himself. [redacted]/** had their own IT guy check on it and then contact** Frontier regarding their issues with Internet not working properly, Frontier told them the problem was not on their end but it was probably the router. As of October 26 date [redacted]/** and us have been in daily contact via email. [redacted] contact** Linksys (reference #: 07221012 on November 7, 2016) to see what they could do for fir Guru to assist the [redacted]-[redacted]'s router to be replac**. Linksys inform** us that they do not have a 12-year full reimbursement, they only have a 90-day full refund guarantee and after that, they only do tech support. Linksys did indicate that they would do a one-time service replacement for [redacted] for being a loyal customer. We pass** on this information to [redacted] on November 7, 2016 and on that same day she post** on our business Yelp page: [redacted] assist** us with our office move and migration, that part was fine. The issue now is regarding the wireless router we ask** him to research and purchase on our behalf- he invoic** us for a NEW WIRELESS ac ROUTER ($250) which we paid, but when I ask** for the box and receipt he said he did not have either. I explain** we ne** them in case the muter has issues and we ne** to return it, and he said he would take care of it!?! Well, the router no longer works, less than a year old and when 1 ask[redacted] for a refund for the fail** equipment he said he would come by to pick it up and to this day he has not come by! We think he sold us a US** unit and took our money. He respond** to two inquiries, but has yet to stand by his word to retrieve and deliver a new unit. He does not appear to be an honest service provider! We are now forc** to write bad reviews, bas** on the service, or lack there of to get his attention to stand behind his word. [redacted]s' words to our business: There is not purchase receipt because I get it with one of my hardware providers, if the router is notworking properly I can deal with the company and see what is the problem. He has not dealt with our issue or respond** to our request for a full refund. In our opinion, IT Guru is not an honest business entity and will be report** to the BB! We were not able to reply to them through Yelp as Yelp would not allow us to post a message without changing our iT Guru logo to a profile picture. We chang** in right away but were inform** by Yelp that it would take 2-4 days to get approval. We continu** to communicate with [redacted] every day (Mon-W** November 7-9) regarding Linksys' response and proc**ure and she insist** that we give her a full refund even though we gave her the information Linksys gave us for replacement. She originally didn't want to be the one to contact Linksys, so [redacted] did communicate with them. Linksys told [redacted] that it would take them 2 business days to respond back (to let us know if they would replace the router or not). On Monday morning, November 14, [redacted] writes us another email again asking about the status. We told her that Linksys want** us to mail the damag** router to them. She didn't want to mail it to us. On that same day, Monday November 14, she wrote on our Yelp again: / am still waiting for a phone call from IT Gum to discuss the ongoing issue we are having... [redacted] has not pick** up the phone, or sent a reply to ALL my inquiries- his wife has been communicating on his behalf. It is very unprofessional and now it appears that our purchase may not have been on the up and up. We were sold a $250 router that has fail** and was not advis** about the return policy from Linksys, nor from IT Guru. The only response I receiv** after many requests for a purchase receipt was that he, ([redacted]) would deal with the vendor on our behalf. Now, it just so happens that our purchase receipt was 'lost'.. how do you lose a $250 purchase receipt? Especially when the purchase is made on behalf of a customer!?! Linksys says they will accept a return and I ask** IT Guru to forward me the shipping label to send it and they will not. I have aiso ask** for a letter of guarantee that I will receive the actual replacement router, but that too is being overlook**. What's wrong with asking for a guarantee? This experience has not been good and I do no believe this company has been honest about their business practice. They are nice at first, but if you have an issue they act like they don't even know you and are very rude. We were still unable to post a comment on Yelp in response to her posting. [redacted] email** us asking for a letter of guarantee that we would give them a full refund (which we had already stat** there wasn't any, especially after 90-days and it has been over 10 months). We repli** again stating that Linksys would replace the router, but it had to be mail** to Linksys. Linksys has sent us the shipping label and we ask[redacted] and ** to please take down the Yelp comments (as this really hurts our tiny business and their complaints online are not 100% accurate). On Tuesday November 15, we email** them with these points: Hi [redacted] and **, The [redacted] Company et al, Linksys is going above and beyond their scope of practice to accommodate [redacted] for being an excellent customer. As you know they've agre** to email us a return label as a one-time service. Once we receiv** an email from you and ** confirming that: 1. You will take down the two Yelp comments dat** 11/07/16 and 11/14/16 and no further re-posting or any additional comments made from you or anyone associat** with you hereinafter; Also retract your complaint from the Revdex.com. 2. Imm**iately release any and afi claims you have against iT Guru and its owners. 3. Cease and desist all claims regarding this matter now that Linksys is involv** in replacing your claim of the damag** router. Respond acknowl**ging this email and it's content within the next 3 days, the shipping label will be sent to you upon confirmation. We will notifi** the Revdex.com of your behavior in detail. This is one of the many reasons we defer to email with you. Late on W**nesday evening, November 16, 2016 and after making a call to Miriam [redacted] at the Revdex.com around 4:50pm Pacific time to request an extend** time (letter dat** 11/7/16 indicates I have only 10 days to reply, by tomorrow, November 17, 2016). I was given a 7-day extension and I am completing this response. At the time of service to the [redacted] Company I was the sole owner for IT Guru, now [redacted] and I are co-owners. Upon my request [redacted] has refrain** from communicating via phone with [redacted] so that our conversations can be in writing. Emails attach**. [redacted] and ** are costing us loss of business on a daily basis while their negative comment is still on our business Yelp. People review these when they are in search of our type of business. [redacted] and ** are in fact receiving the replacement from Linksys (UPS Tracking #(s) 1Z720A5X[redacted]7) (RMA #SR01753846 (Standard Replacement) Request**: 11/12/2016 Status: Replacement Shipp**/Complet** Replacement Shipp**: 11/17/2016). They have ignor** our request to remove their two negative comments on Yelp or retract their complaint to you the Revdex.com. We'd like it very much for this complaint to be remov** from the Revdex.com. Thank you so very much, Keren E [redacted]iT Gurucc: ejgfilesattachments

Review: My fiance [redacted] posted an ad on Craigslist Mon, Aug 19, 2013 11:53 pm for a fast printer & [redacted] responded via phone on TUES Aug 20th. We needed RUSH business cards and a door hanger. [redacted] promised in house printing and could do ONE DAY design & next day printing & delivery THURS 8/22. The deal was that he MUST be able to DELIVER 1,000 business cards door hangers (final price later final for $560) NLT THURSDAY Aug 22nd so we could use Friday. [redacted] promised full in house printing and said NO problem. Heather EMAILED [redacted] our nearly completed artwork Tue, Aug 20, 2013 3:45 pm )although at the time we only had his first name [redacted] and email address [redacted]) We spoke via email & TEXT the minor changes to our artwork . His quality was VERY POOR which was surprising for a supposed professional printer but we were in a hurry on this first job so were willing to let it go and redo later. [redacted] sent emails requesting payment to an address under the name [redacted] in Orange County and said he would not print without FULL prepayment which was unusual. I asked and he said was a virtual address Any other printer has done with a deposit & full payment upon delivery. We are in LA & He said he was in San Diego but as part of the deal would DRIVE the completed print jobs up to us or FEDEX which ultimately NEVER happened. The final negotiated price which [redacted] did via TEXT and phone was $560. [redacted] (aka IT GURU) was then to send us finalized Proof Aug 21 no later than 6:00 PM. Once he was paid via PayPal $560 to he then responded that there were delays and when we told him we Googled his phone number & name came up as a scammer. Much more details to tell but Bottom line we paid [redacted] for minor artwork adjustments to artwork we sent him, FINAL ARTWORK .AI Files to be sent via email for future use , RUSH printing & DELIVERY of 1,000 DOOR HANGERS and BUSINESS CARDS & received NOTHINGDesired Settlement: FULL REFUND of balance $521.00If this is not an internet scammer then he will have no problem refunding money he did not earn do to ZERO delivery of any items, taking our money and then ceased all responding or communications.

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Description: Image & Graphics Printing

Address: PO Box 256, Loma Linda, California, United States, 92354

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