IT Tech Global Services

Same story as below (6-8-2019 from "B").
Computer came up with a red screen while in Google Chrome.
They scanned my computer, and said I had a Trojan Horse.
I let them work on it and they signed me up for 3 years of
service. Upon reflection and advice, I stopped payment,
blocked their phone number. I am waiting to see if they
come after me with a bill.
We reloaded windows 10. I am now reloading many
programs, and rebuilding my operating system.
Learning can be painful!

Complaint re: IT Tech Global Services LLC. On Thursday, Oct 3, 2019, my elderly father was working on his home computer when a message allegedly scrolled across the computer screen, alleging that his computer had been compromised and to call 833-883-7888. Regrettably, he called the number. A man on the other end of the line was able to access my father's computer, and my father states he spent almost seven hours on the phone with the man, who had somehow allegedly gained access to my father's internal computer system and was working within it the entire time. Upon my further probing, my father stated he was asked, and provided, his birthdate, social security number, address, Credit Card number, and also agreed to pay $299 for an alleged one-year "service" contract. The reps name from the company was given as "***". At the beginning of the phone call, "***" allegedly told my father that "your computer is full of really bad things", and claimed to be a representative from Microsoft. My father was given an alleged Customer ID number. "***" allegedly described three payment plans and a contract, of which I still do not know if my father signed. But clearly this man gained personal information that should have never been asked, nor given out. It is my opinion this business approach & practice is highly suspicious. Their website claims they are headquartered in Denver, CO.

They were able to hack into my computer. I couldn’t turn it on or off and had prompted me to call Microsoft. Or so I thought I was speaking with Microsoft but it turns out it was this company. Total fraud company!

On JUN 15th, a banner message flashed across my my computer screen, informing me my computer had been hacked (I was later told by *** it was by foreigners) and I should call the number () on the screen. My computer was locked, so I couldn't even use it. I called the number and spoke with a ***. She initially went over how they could help me get the protection necessary and give me access back to my computer. *** gave me her telephone extension # *** and her Employee ID#***.

She then transferred me to Sid in the Billing Department.

I gave *** my DC and the payment was processed through my *** checking account. A total amount of $312.72 was to be deducted for:
$249.99 annual premium for service, 5.5% Sales Tax, and $49.99, a one time for installation fee. I did check my bank account and the amount deducted was correct. He stated it would NOT be automatically deducted next year and I would receive a 30 day notice of renewal, at which time I would need to call them to make the renewal payment. He instructed he would put a Service Order form on my computer for me to fill in, in order to complete the transaction with them. He stated they would call on the 15th of each month to check to make sure my computer was working properly and answer any questions I may have.

After this conversation ended, I felt uncomfortable about the vague answers I received, when I asked about where they were calling from. I went online, to the Revdex.com's website, and found a very scathing review/complaint. After reading this I made the decision to call and cancel my service.

On, JUN 25th, 2019, I called IT Tech Global Services, LLC to cancel my service. I first spoke with *** and requested to cancel my service contract and get a refund.
He was very polite and said a Billing Manager would need to call me.

*** (Billing Manager) called me back later in the afternoon. I told him I has seen a bad review on the Revdex.com website and also told him I am on a fixed income and cannot afford their service. He said they couldn't refund the $ back to my Debit Card, so would need access to my checking account in order to transfer the refund money. He assured me this transaction was safe. He told me it needed to processed in 2 transactions...1 for $200 and 1 for $112.72. He instructed me to key in 200 into the money field, on a screen they put on my computer. I did so, but when I looked on my checking account screen, they had deposited $2000. I told him they had made and error and he tried to say I had mis-keyed. I proceeded to tell him I had been working with computer programs since 1978 and I keypunched 28k key strokes per day, so I am NOT a rookie. I then knew I was in trouble. I told him to get their money out of my account and he then said the only way they could do that is for me to go to either Walmart or *** and purchase 3 Gift Cards, dividing the $1650 the wanted back. Then, I was instructed to call him back with the registrations #, so they could go on line and get their money. He said don't tell the cashier that the gift cards are for payment to a business, but for personal use. He said after that, they could adjust the balance, which would be my original bank balance of $1848.75, plus the $350.00 (he stated they would be giving more $ than the $312.72 refund, due to the inconvenience this caused me).

*** gave me a tel# and Ref# ***, for him, so that when I called back I would know I was speaking to him again. REF # ***. He said once they got the $ from the gift cards he could close my case.

He asked me when I could go to get the gift cards. I told him I couldn't do it until WEDS. He was indignant that I go right away. He said his job could be in jeopardy. I told him they had made the error, not me and I have decided I am not going to get any gift cards, because I have heard about this and I believed they are scammers. He said "You promised you would cooperate." I said, I have been polite, patient and have not raised my voice or used profanity, but I am all done talking to you and I am calling the FTC and my Bank/Fraud Line. He previously mentioned the conversation as being recorded and I replied I appreciate that it is. But, I doubted it because he then said if I called the FTC I would cause trouble for them and myself. He said I wouldn't have any $, because this would result in an investigation. He reiterated this would cause them trouble. I told him to stop threatening me. I then told him I want my money NOW and told him I would be calling the FTC as soon as I hung up. Which I did.

Another man I spoke with was *** from what I believed was their Refund Dept. He gave me a Transaction # ***, Ref. ID# ***, Employee ID # ***

06-25-19 5:39 PM
I called the Federal Trade Commission () and spoke to *** and filed a complaint. He instructed me to not speak with anyone from IT Global Services, LLC. FTC Complaint # ***

A short time after, I checked my checking account again and lo' and behold my $1848.75 was back in my account.....which proves he was lying about not being able to retract the transaction and correct my account balance. No refund $ was deposited.

A while later another man, named *** called. He never even said hello first, or asked who I was. He just started with "Where are you?" I inquired as to who I was speaking with. He gave me his first name and said he was calling from the Refund Dept., and then asked the same question, to which I replied I was at home. He proceeded firmly stating "You are supposed to be going to *** to get our Gift Cards, so we can get our money back, which you have in your checking account. I told him they made the error, not me. I told him I had called the FTC and contacted my bank, I then requested they not call me again.

Some of the numbers they called from cannot be found on 411. Yesterday, I went to the *** and filed a complaint. Detective *** said his department will first investigate whether or not this is a valid company, allowed to conduct business in the US and further research, in order to determine if fraud or criminal charges can be filed against the company. He stated he will keep me informed.

I do NOT want any further contact with this company, by either telephone, letter mailed, email, texts, or by any other means. they use. I appreciate the email Revdex.com sent to me, verifying I have a legitimate complaint. Thank you for you support and efforts to help me get this message out to other consumers.