It's a Cowgirl Thing

Hi, As per our conversation on the phoneCustomer ordered a pair of booties and said the post man charged her for a shortage on the postageCustomer was upset but did not have any records to submitCustomer order number was *** total was Customer was mad and we went a head and
refunded her half of her order and the shipping charges for a total of Refund was done on Nov2nd the same day we spoke to herIf you need copies of refund or further information we will send it to youThank you so much ***Cowgirl Specialist It's A Cowgirl Thing

We try our best to take care of our customers and have contacted this customer to let here know the refund was doneThe customer was refunded in the amount of on Jan We have had contact via email with customer several timesShe told us that the card she used was lost and that we need to
send a checkWe have checked our records and the amount in question was refunded back on the card she used when placing the orderThe card company accepted the refund and shows on our system that the refund was completeWe have explained to the customer that she would have to go through her card company to dispute the chargesThe only thing that we can do is wait until the disputed order comes through our bank so we can respond to the bank with proof that the order has been refundedNote to customer, we do have handmade items and sometimes during the Holiday it does take longer to get the itemsWe are very sorry that she is unhappy but we do try our best to help all of our customers and get them there items as quick as we canI have left her my phone # to contact me if I can help her furtherRight now the only thing that she can do since the transaction was processed, is to go through her card company Thank you so much ***Thank You For Your Business,Cowgirl Specialist It's A Cowgirl Thing