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It's a St. Louis Thing

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It's a St. Louis Thing Reviews (1)

Initial Business Response /* (1000, 7, 2015/11/24) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@itsastlouisthing.com
I received Mr***'s order for Provel Cheese on Oct14thThat's not to say he placed it on the 14th, just conveying that
is the date I received itThe 14th of October was a WednesdaySince Provel is a cheese product shipped in dry ice I only ship this item on Monday and Tuesday so as to ensure it doesn't get held up in a warehouse over a weekendTherefore I would not have shipped it until the 19th-20th regardless
I did prepare the label for shipping on October 19th fully intending to ship the next day, Tuesday the 20thI then either pulled a back muscle or pinched a nerve in my lower back which rendered me barely able to walk much less do any workI am a one man operation so this causes problemsI am not using this as an excuse however it is factI did not look at email for several days nor do any other work related activity nor any personal activityIt continues to flare up every few daysSince I was unable physically to ship on the 20th and do not ship Provel Wednesday-Sunday the order was held until the following weekI was feeling well enough by Wednesday the 28th and finally shipped Mr*** ProvelHe received it on Friday the 30th
My apologies to Mr*** for the lengthy delay and lack of communicationI have also refunded the full amount of his order as of todayI would have sooner but in the course of activity, trying desperately to catch up on shipping orders, driving for inventory restock, and every thing else for this business (I am again just one man) I was unaware of his request for a refundI apologize for this also
As for Mr***'s claim the product he received was "NOT being as advertised on their website", I am VERY curious as to how he arrived at this conclusion? The product he was shipped and received was identical to the product image on my website
As a "yr plus consumer of *** pizzas he surely should be able to tell real ProvelEvidently he can'tI ship *** Provel which is THE REAL and ONLY REAL Provel cheese*** a subsidiary of *** is the only licensed manufacturer of ProvelLicensed by ** & *** *** the founders and owner's of *** I have known these two wonderful people since I was years old
I get my inventory DIRECTLY from *** *** on the Hill, *** *** which is the ONLY distributorship of real and authentic Provel cheese
So if Mr*** can prove I shipped him some cheap imitation knock off bring it on! He has no leg to stand on since this is NOT the case! I fully take responsibility for my lack of communication and delay on shippingI take full responsibility for not refunding his full purchase price until I read this filed complaintBut I, not for one second, will stand for being accused of some bait and switch scam!!!
Thank you for allowing me to respond
*** ***
Founder/Owner
It's a StLouis Thing

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Address: 730 Carroll St Stand 85A, Saint Louis, Missouri, United States, 63104

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